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Reviews of Ramada by Wyndham Hamilton City Center

3.5 out of 5
Ramada by Wyndham Hamilton City Center
287 Victoria Street, Hamilton

Reviews

7.6

Good

Rating 10 - Excellent. 280 out of 998 reviews" "
Rating 8 - Good. 360 out of 998 reviews" "
Rating 6 - Okay. 205 out of 998 reviews" "
Rating 4 - Poor. 102 out of 998 reviews" "
Rating 2 - Terrible. 51 out of 998 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were fabulously friendly and helpful, this unfortunately was contrasted by a venue in need of some tlc and thoughtful renovations. Only 3 spare power outlets in the room, none of which were near the beds. The rooms looked to be painted by Boris, the town drunk. The bathroom doorframe was roughly 1/3 beige and 2/3 white. The wallpaper looked like it had been installed in the seventies. Guest parking was haphazard, thirteen car spaces (give or take) in a courtyard in front of underground gated parking that is labelled "guest parking" but is somehow not available for guests. It was comfortable and did the job. The meals in the attatched restaurant were delicious and the staff were great. Until it came time for the breakfast buffet. Mass produced white bread was disappointing considering the previously ordered delicious sourdough. The quality of the cooked breakfast food seemed let down by the organisation of storage. Items meant to be crispy (roast potato, hash brown) were stored in partitioned bain maries with mushrooms and baked beans, resulting in soggy items that should have been crunchy.
Response from Management on 27 Mar 2024
Hi Nathan,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

lynnette

Travelled with group
Liked: Cleanliness, staff & service
I loved the location, beds were comfortable and clean, staff were really friendly and helpful
Stayed 1 night in Mar 2024
Response from Marketing Manager on 23 Mar 2024
Hi Lynnette,Greetings from Ramada Hamilton.We sincerely thank you for the great revies posted after your stay at our hotel.Thanks and Regards,Management

10/10 Excellent

Sirpa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and hold a workshop. Super helpful team made sure we had everything we needed
Stayed 1 night in Mar 2024
Response from Marketing Manager on 19 Mar 2024
Hi Sirpa,Greetings from Ramada Hamilton.We sincerely thank you for taking your valuable time and posting excellent reviews about your stay and the amenities.Thanks and Regards,Management

6/10 Okay

Delwyn

Business traveller
Liked: Cleanliness
Perfectly adequate for a couple of nights. Room was clean and tidy. Very compact, especially the bathroom. No power points by the beds which isn't very convenient for phone charging overnight. Fridge is in the bottom of the wardrobe so can't hang up dresses etc. Person on reception when I arrived wasn't particularly welcoming. She did come up to the room later when I was having issues with the access card but actually could have told me the eccentricities of the handles when I first checked in and saved us both some time. Cleaning staff were friendlier than any of the reception staff. Location is great - very central with lots of restaurants etc handy.
Stayed 2 nights in Mar 2024
Response from Marketing Manager on 17 Mar 2024
Hi Delwyn,Greetings from Ramada Hamilton.We sincerely thank you for taking your valuable time and posting a good review about your stay at our hotel.Thanks and Regards,Management

4/10 Poor

Tracey

Disliked: Property conditions & facilities
Poor insulation from noise Location noisy and felt unsafe Rabbit warren around building
Stayed 1 night in Mar 2024
Response from Marketing Manager on 16 Mar 2024
Hi Tracey,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Jaquilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Marketing Manager on 15 Mar 2024
Hi Jaquilyn,Greetings from Ramada Hamilton.We thank you for for good rating that you have giving us post your stay at our hotel.Thanks and Regards,Management

4/10 Poor

Patty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rundown. Needs to be updated.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 9 Mar 2024
Hi Patty,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Caroline

Travelled with partner
Rooms are very small okay if just there a night or 2 Staff friendly enough housekeeper very nice
Stayed 2 nights in Mar 2024
Response from Marketing Manager on 7 Mar 2024
Hi Caroline,Greetings from Ramada Hamilton.We sincerely thank you for taking your precious time and posting good reviews about your stay at our hotel.At this point we would also like to inform you that we are placed in a heritage building and it was arranged according to the earlier times but now we are also started to revamp our interiors to make our valuable guest stay more comfortable.Thanks and Regards,Management

6/10 Okay

Kathleen, Cicero

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was fine for a quick overnight and was clean. It is very basic, no chair to sit on, no blow dryer and no cups to use in bathroom. Shampoo provided was combination body wash and shampoo. No conditioner. We didn’t use the shower so I can’t speak to that. Parking lot is very small and full when we arrived so we were left circling town for street parking. Several dining options within walking distance
Stayed 1 night in Mar 2024
Response from Marketing Manager on 5 Mar 2024
Hi Kathleen,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

10/10 Excellent

Tanja

Stayed 1 night in Feb 2024
Response from Marketing Manager on 24 Mar 2024
Hi Tanja,Greetings from Ramada Hamilton.We thank you for the excellent rating that you have given us post your stay at our hotel.Thanks and Regards,Management

8/10 Good

jean

Liked: Staff & service, property conditions & facilities
Car parking shocking
Stayed 3 nights in Mar 2024
Response from Marketing Manager on 5 Mar 2024
Hi Jean,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and we had a nice room with a view! The gym was really good! Convenient to good restaurants. Parking was the only issue… we had pay for parking off site.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 5 Mar 2024
Hi Kimberly,Greetings from Ramada Hamilton,We sincerely thank you for the great revies posted in regards to your stay at our hotel.Thanks and Regards,Management

6/10 Okay

Ervi Rose

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were helpful. Location is good. The property may need renovation. The door won’t lock, we need to get someone everytime to help us. The toilet and shower have some stains that it looks dirty.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 3 Mar 2024
Hi Ervi Rose,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre. Comfortable bed and good bathroom facilities
Stayed 1 night in Mar 2024
Response from Marketing Manager on 3 Mar 2024
Hi David ,Greetings from Ramada Hamilton.We are pleased to know that you had a comfortable stay at our hotel. We also thank you for great reviews posted regarding your stay.Thanks and Regards,Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, right in the heart of the city. Excellent value for money.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 1 Mar 2024
Hi Robert,Greetings from Ramada Hamilton.We sincerely thank you for the awesome review posted regarding your stay at our hotel.Thanks and Regards,Management

6/10 Okay

Lionel

Business traveller
Disliked: Staff & service
Limited amount of parking. No subsidy on off site parking. When you have been driving all day, and long distance and arrive tired and have a late check in, all you want is an easy check in with no problems about trying to find parking. I didn’t want to carry my luggage and work bag from across the street back to the hotel. Don’t think I’ll stay here again.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 1 Mar 2024
Hi Lionel,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was starting to show signs of age, so a little run down, but still fine especially for the price. Area was very walkable - there's shops everywhere around you. Parking was a bit rough - there's limited room in the on-site free parking, and the lot is a tight squeeze. One night I got back late and had to overnight in a garage nearby which cost ~$8(US).
Stayed 2 nights in Feb 2024
Response from Marketing Manager on 28 Feb 2024
Hi Ryan,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and central
Stayed 1 night in Feb 2024
Response from Marketing Manager on 27 Feb 2024
Hi Jon,Greetings from Ramada Hamilton.We thank you for posting great reviews. We sincerely hope to have you back to stay with us again in the future.Thanks and Regards,Management

8/10 Good

Mike

Stayed 1 night in Feb 2024
Response from Marketing Manager on 21 Mar 2024
Hi Mike,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

4/10 Poor

Georgia Bree

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Limited car parking, shower had a dangerous step to get in and out of.. Staff not overly helpful.
Stayed 2 nights in Feb 2024
Response from Marketing Manager on 25 Feb 2024
Hi Georgia,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Lisita

Travelled with family
Liked: Cleanliness, staff & service
My parents was booked for two nights in a Studio 2 Queen beds room and check in was from 2pm, however they arrived around that time and had to wait because the room was not ready. Fair enough, must've have been short staffed, and so they left to grab some late lunch and do some shopping and went back to the hotel around 3:30-ish and still not been cleaned. At least they were able to drop off their bags to the room and wait. Also, there's limited parking spaces, which was already advertised - so, it good to pre-book your space. Unfortunately, my parents forgot to do so due to stressful check-in that they forgot to book and pay for parking on their first night - however, they booked and paid for the 2nd night. They did like their room and had a good rest from their travels, so overall an average experience. Maybe next time, if there is one, we will have a better experience.
Stayed 2 nights in Feb 2024
Response from Marketing Manager on 19 Feb 2024
Hi Lisita, Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

4/10 Poor

Pania

Stayed 1 night in Feb 2024
Response from Marketing Manager on 19 Feb 2024
Hi Pania,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Maxine

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The reception staff were not very helpful. Door card didn't work when we got there. Then door wouldn't lock, in hindsight we never got instructions on how to use it. No help with motel facilities. It is however, a lovely place to stay that was much more quiet then i thought it would be and really comfortable room!
Stayed 1 night in Feb 2024
Response from Marketing Manager on 18 Feb 2024
Hi Maxine,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome and made it so easy for us even though we checked in super late. Complimentary late check out also. Very convenient location also!
Stayed 1 night in Feb 2024
Response from Marketing Manager on 18 Feb 2024
Hi Haley,Greetings from Ramada Hamilton.We are pleased to know that you are very contended with the services of our hotel and your stay was very comfortable. We also thank you for posting such great reviews about our hotel.Thanks and Regards,Management

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Marketing Manager on 21 Mar 2024
Hi Elizabeth,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

4/10 Poor

dale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Desperately needs renovation and not what I expect from the ramada name. Parking very limited and topped with barbed wire. No p[arking at reception
Response from Marketing Manager on 14 Feb 2024
Hi Dale,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

George

Travelled with partner
Liked: Staff & service, amenities
Likes helpful staff polite and friendly hotel was convenient for our proposes. Beds were clean and comfortable. Dislikes room was small. Shower room very small and awkward to use as the shower door clashed against the sink before fully opening. The base of the shower was about 10 inches above floor. Fittings were shabby with glass shelf above the sink coming off wall room cabinet shabby
Stayed 1 night in Feb 2024
Response from Marketing Manager on 12 Feb 2024
Hi George,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked the economy room which was very basic but it did have air con so was still very comfortable. Bathroom was very small but functional. Good location. Room was very quiet no street noise. Great check in experience, very fast. Recommend booking a car park.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 10 Feb 2024
Hi Ashlee,Greetings from Ramada Hamilton.We thank you for the awesome reviews posted.Thanks and Regards,Management

4/10 Poor

Eleanor

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very basic room. Bathroom very small, with slippery floor tiles in shower. No plugs by beds for charging phones etc. Room cleanliness ok.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 8 Feb 2024
Hi Eleanor,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Nigel

Stayed 2 nights in Jan 2024
Response from Marketing Manager on 21 Mar 2024
Hi Nigel,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Jeffery

Travelled with partner
The bathroom was very small, with the shower a step up from the floor. However, the workings of it were nice. Plugs were behind the bed, not a great place to connect a CPAP machine. Very clean, not noisy. It is an old building with few upgrades
Stayed 1 night in Jan 2024
Response from Marketing Manager on 31 Jan 2024
Hi Jeffery,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Gemma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked a superior room but it was very small. Bathroom had a lot of hard water stains. Bed was very hard and uncomfortable. The street noise can be heard clearly in the room. This woke us up a few times in the night. Unfortunately wouldn't stay here again. The room was clean and tidy.
Stayed 1 night in Jan 2024
Response from Marketing Manager on 31 Jan 2024
Hi Gemma,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

4/10 Poor

Sue and Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was really hard street noise and lift noise
Stayed 1 night in Jan 2024
Response from Marketing Manager on 28 Jan 2024
Dear Sue and Peter,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

4/10 Poor

Tamara

Disliked: Amenities, property conditions & facilities
The reception and attached restaurant are smart but that is where the good aesthetics ends. My room looked onto a noisy industrial air vent and a staff window with a bright light that stayed on all evening so I didn’t get a good night’s sleep. The only space to sit was on the bed and there was no table. The gym was well equipped. The location is very convenient for dining and shops. Parking is very limited.
Stayed 1 night in Jan 2024
Response from Ramada Hamilton Team on 24 Jan 2024
Dear Tamara, Thank you for your feedback.We are sorry to hear the disturbance over the night, our 24/7 reception would have offer you a room move if you informed earlier, since the parking is limited we always send an automated message to all our guests to book their parking before they arrived, if our under cover parking is sold out it also gives you an alternative parking options, certainly as you mentioned our location is very convenient!Thank you Ramada Hamilton

10/10 Excellent

Rigen

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Marketing Manager on 22 Jan 2024
Hi Rigen,Greetings from Ramada Hamilton.We are quite pleased to know that you had a very comfortable stay at our hotel and we also thank you for giving us excellent rating.Hope to have you back to stay with us again in future.Thanks and regards,Management

8/10 Good

Mark, Napier

Stayed 1 night in Jan 2024
Response from Marketing Manager on 22 Jan 2024
Hi Mark,Greetings from Ramada Hamilton.We sincerely thank you for giving us good score about your stay at our hotel.Thanks and Regards,Management

10/10 Excellent

margaret

Stayed 2 nights in Jan 2024
Response from Marketing Manager on 19 Jan 2024
Hi Margaret,Greetings from Ramada Hamilton.We are pleased to know that you were quite satisfied with your stay at our hotel ans also thank you for giving us great points. hope to have you back to stay with us again in future.Thanks and Regards,Management

10/10 Excellent

Lars

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for a family
Stayed 2 nights in Jan 2024
Response from Marketing Manager on 14 Jan 2024
Hi Lars,Greetings from Ramada Hamilton.We extend our sincere thanks for posting excellent score with regards to your stay at or hotel.Thanks and Regards,Management

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
Was good and clean. Room very good with two double beds, shower, kettle and fridge. Tv in room and Aircon. However we were right next to the car park entrance that was very noisy at points in the night. Also the bed could have been with updating as felt fairly old.
Stayed 2 nights in Jan 2024
Response from Marketing Manager on 11 Jan 2024
Hi Laura,Greetings from Ramada Hamilton.We sincerely thank you for giving a excellent review about your stay with us at the same time we are sorry to hear that your stay was was not quite comfortable with the noise. We take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
. Staff were not friendly when we checked in. . We were given a room on the street. We could hear every single conversation from people on the street, cars going past, people screaming etc. this went on until 4am when we finally got 3 hours of sleep. . Air con sounded like a diesel generator and we couldn’t use it so room was like an oven. . The room smelt “off”. We had 2 nights booked and left after night 1. Best decision I’ve made. Couldn’t care less about trying to get a refund for the 2nd night. Our health and happiness is more important.
Stayed 2 nights in Dec 2023
Response from Marketing Manager on 8 Jan 2024
Hi Nicholas,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marketing Manager on 8 Jan 2024
Hi Paul,Greetings from Ramada Hamilton.We thank you for the awesome rating that you have given us after your stay at our hotel. Hope to have you back to stay with us again in future.Thanks and Regards,Management

6/10 Okay

Bertwald

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The staff are friendly and the place is clean. I suppose you get what you could not for. The rooms had a horrible smell we could not really identify the smell but it sort of reduced when we turned the AC on. Parking spots are really tight inspite of paying for it.
Stayed 1 night in Dec 2023
Response from Marketing Manager on 8 Jan 2024
Hi Bertwald,Greetings from Ramada Hamilton.We sincerely thank you for boosting our moral by your sincere comments regarding our staff and our cleanliness but at the same time we are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it was a little bit hard to locate because it didn’t stand out from adjoining buildings, once found everything was just fine. The floor plan is a little strange, but all things are marked clearly in both the elevators and hallways. My wife and I thought the gym was big, clean and well-equipped. Check in and out was quick and simple.
Stayed 1 night in Dec 2023
Response from Marketing Manager on 4 Jan 2024
Hi James,Greetings from Ramada Hamilton.We are pleased to know that you had a comfortable stay at our hotel. Please also be informed that we are placed in a heritage building hence it looks similar to the adjoining buildings.thanks and regards,Manager

8/10 Good

Shiromani

Stayed 3 nights in Dec 2023
Response from Marketing Manager on 19 Jan 2024
Hi Shiromani,Greetings from Ramada Hamilton.We sincerely thank you for giving great score on your stay at our hotel which indeed reflects your satisfaction about it.Thanks and Regards,Management

8/10 Good

Ashley Te

Stayed 2 nights in Dec 2023
Response from Marketing Manager on 17 Jan 2024
Hi Ashley,Greetings from Ramada Hamilton.We are pleased to know that you had a comfortable stay at our hotel by viewing the rating that you have given,We sincerely thank you for the same.Thanks and Regards,Management

2/10 Terrible

Ramayan, Los Gatos

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are tiny, bathroom is super tiny and the staff was rude. The property is ancient and dirty
Stayed 1 night in Dec 2023
Response from Ramada Reception on 4 Jan 2024
Hi Ramayan,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Rene

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marketing Manager on 4 Jan 2024
Hi Rene,Greetings from Ramada Hamilton.We are pleased to know that you had a comfortable stay at our hotel as the score reflects your satisfaction.thanks and regards,Management

4/10 Poor

Colin

Disliked: Amenities, property conditions & facilities
On the plus side, it’s pretty central. Everything else is pretty bad. The rooms are in desperate need of renovation, it’s incredibly loud, the AC kept making noise, the shower is for very short people.
Stayed 1 night in Dec 2023
Response from Marketing Manager on 4 Jan 2024
Hi Colin,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

6/10 Okay

Sarah

Travelled with family
Disliked: Property conditions & facilities
Close to food and access. Not my type of place to stay but worked out for an economical room for a night.
Stayed 1 night in Dec 2023
Response from Marketing Manager on 4 Jan 2024
Hi Sarah,Greetings from Ramada HamiltonWe are sorry to hear that your stay was not up to par with or usually high standards, we take all complaints seriously and will endeavour to have these issues taken care of, again we apologise for the inconvenience.Kind RegardsMarketing Manager

8/10 Good

Alexandra

Stayed 1 night in Dec 2023
Response from Marketing Manager on 4 Jan 2024
Hi Alexandra,Greetings from Ramada Hamilton.We are pleased to know that you had a comfortable stay with us.Hope to have you back to stay with us again in future.Thanks and Regards,Management