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Hotel Residence am Hauptbahnhof

Hotel with a 24-hour front desk, near Miniatur Wunderland

Choose dates to view prices

Photo gallery for Hotel Residence am Hauptbahnhof

Front of property
Quadruple Room
Food court
Interior entrance
Staircase
Hotel Residence am Hauptbahnhof, in the heart of Hamburg City Center, offers a comfortable stay with dry cleaning and laundry services. Guests praise the helpful staff and enjoy perks like free in-room WiFi, luggage storage, free newspapers, tour/ticket assistance multilingual staff.

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi
The current price is NZ$143
includes taxes & fees
3 Nov - 4 Nov

Room options

Check availability for these dates

Tonight
Oct 4 - Oct 5
Check availability for tonight Oct 4 - Oct 5
Tomorrow
Oct 5 - Oct 6
Check availability for tomorrow Oct 5 - Oct 6
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 18 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 18 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

Twin Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
Steindamm 24-26, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 18 min walk - 1.5 km
  • Miniatur Wunderland - 3 min drive - 2.0 km
  • Hamburg Cruise Center - 3 min drive - 2.0 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 5 min drive - 3.7 km

Getting around

  • South Central U-Bahn - 5 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Sait Grillhaus - ‬2 min walk
  • ‪Singh - ‬2 min walk
  • ‪As Urfa - ‬1 min walk
  • ‪Saray Köz Restaurant - ‬1 min walk
  • ‪Gaziantep - ‬2 min walk

About this property

Hotel Residence am Hauptbahnhof

Hotel near Miniatur Wunderland
Hotel Residence am Hauptbahnhof provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a 24-hour front desk and luggage storage
  • Laundry services, a front desk safe and a lift
  • Tour/ticket information, multilingual staff and smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Residence am Hauptbahnhof offer perks, such as premium bedding, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Similar properties

Front of property

Hotel Lumen am Hauptbahnhof

  • Free WiFi
  • Breakfast available
  • Business services
  • Room service
7.0 out of 10, Good, 1,001 reviews
The price is NZ$131
includes taxes & fees
12 Oct - 13 Oct
Hotel Lumen am Hauptbahnhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 40 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 13 per person
  • Nearby parking fee: EUR 20 per night (1640420 ft away)
  • In-room safe fee: EUR 5.00 per stay
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash

Property is also known as

Hotel Residence am Hauptbahnhof
Hotel Residence am Hauptbahnhof Hamburg
Residence am
Residence am Hauptbahnhof
Residence am Hauptbahnhof Hamburg
Residence Hotel am Hauptbahnhof
Am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel
Hotel Residence am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel Hamburg

Frequently asked questions

Is Hotel Residence am Hauptbahnhof pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Residence am Hauptbahnhof?

As of 4 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Residence am Hauptbahnhof on 3 Nov 2025 start from NZ$143.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Residence am Hauptbahnhof?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Residence am Hauptbahnhof?

Checkout is at 11 AM.

Where is Hotel Residence am Hauptbahnhof located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Museum of Arts and Crafts Hamburg and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 miles (3 km). South Central U-Bahn is only a 5-minute walk and North Central U-Bahn is 8 minutes.

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Reviews

Hotel Residence am Hauptbahnhof Reviews

6.6

7.4

Cleanliness

6.0

Location

7.0

Staff & service

6.2

Eco-friendliness

6.2

Property conditions & facilities
Rating 10 - Excellent. 97 out of 878 reviews
Rating 8 - Good. 307 out of 878 reviews
Rating 6 - Okay. 289 out of 878 reviews
Rating 4 - Poor. 125 out of 878 reviews
Rating 2 - Terrible. 60 out of 878 reviews

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when arriving by train easy access to metro.
Stayed 2 nights in Sep 2025

4/10 Poor

Klaus

Disliked: Property conditions & facilities
Very run down but nice staff
Stayed 1 night in May 2025

4/10 Poor

knut arve

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Low standard hotel under renovation
Stayed 1 night in May 2025

2/10 Terrible

Wahid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Jorge

Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Stayed 1 night in Apr 2025

8/10 Good

Erving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was efficient, friendly and spoke English.
Stayed 5 nights in Oct 2024

8/10 Good

Mr C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day break in Hamburg
Stayed 3 nights in Sep 2024

2/10 Terrible

Alpertunga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel i have ever been
Stayed 1 night in Feb 2025

6/10 Okay

Azrrik

Liked: Cleanliness, staff & service
The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

I stayed one night and have to say it is good value for money. Even if the area it is located in might appear a bit dodgy, it is very central. I would stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Disliked: Property conditions & facilities
The breakfast was vey poor
Stayed 3 nights in Dec 2024

8/10 Good

Waltraud

War OK
Stayed 1 night in Dec 2024

8/10 Good

Tristanio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Stayed 3 nights in May 2024

6/10 Okay

Iris

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
Stayed 1 night in Dec 2024

6/10 Okay

Jaesuk

Liked: Staff & service
Ok
Stayed 1 night in Dec 2024

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Negative: bad neighborhood, no warm water, room had a lingering smell of cigarette smoke, no closed off storage closet or similar for luggage - it was just openly placed in the breakfast area (better to pay to leave your luggage with DB's luggage service at central station). Positive: nice staff and close to the central station.
Stayed 2 nights in Mar 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities
Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
Stayed 3 nights in Jun 2024

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
Stayed 1 night in Jul 2024

6/10 Okay

Constantin

Disliked: Staff & service
U
Stayed 1 night in Aug 2024

4/10 Poor

Flemming

Liked: Cleanliness
Disliked: Property conditions & facilities

Worst place.

The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.
Stayed 2 nights in Sep 2024

4/10 Poor

Casper

Disliked: Staff & service
The street and area that the hotel is in seems very dodgy and noisy. The hotel is close to the main station and the main bus station. The staff at reception seemed to reflect the area. The person handling our check-in could not speak English and his German was barely understandable. The room was large, comfortable and clean. There are steep stairs up to the first floor, where one can (sometimes) catch an elevator to the next floor. Not recommended for anyone with hip-knee problems. The first day the elevator also did not seem to work. The bathroom was clean and functional, though some of the towels were so threadbare that I could have pushed my finger through some areas. The television only had three channels - 2 German shopping channels and Al Jazeera. The general impression of the place is tiredness. There were stains in the basin, the one bed lamp cover had holes in it, there were small holes in the duvet cover. Despite having a room facing onto the street, we did not experience the noise and commotion that other guests seem to have encountered. Our room was quiet, but we made sure to be back in the room before nightfall, as we would not have felt comfortable in the area after dark.
Stayed 2 nights in May 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
Stayed 1 night in Jul 2024

8/10 Good

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice and comfortable hotel, considering the price. It's a 2 second walk from the Central train station. Nice staff. The rooms are not necessarily up to date, but that does not mather too much. The surrounding area does not seem very safe, with high people and prostitute on the whole street. It is a quick walk though until the area seem safer. Police show alot of precense too which was nice.
Stayed 1 night in Apr 2024

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