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City Comfort Hotel Hamburg Hauptbahnhof

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Take advantage of a free food/drink shopping service, a shopping centre on-site and a garden at City Comfort Hotel Hamburg Hauptbahnhof. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a playground and a hair salon.

Reviews

3.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available
  • Business services
  • Laundry room

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Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets are allowed for an extra charge of EUR 25, per pet, per stay, plus a deposit of EUR 25 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 45 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 7.20 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 20 per day
  • Pet deposit: EUR 25 per stay
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Property Registration Number 01148571

Frequently asked questions

Is City Comfort Hotel Hamburg Hauptbahnhof pet-friendly?

Yes, pets are allowed at this property. There's a deposit of EUR 25 per stay and a fee of EUR 25 per pet, per stay. Service animals are exempt from fees.

How much is parking at City Comfort Hotel Hamburg Hauptbahnhof?

Self-parking is available for EUR 20 per day.

What time is check-in at City Comfort Hotel Hamburg Hauptbahnhof?

Check-in begins at 3:00 PM.

What time is check-out at City Comfort Hotel Hamburg Hauptbahnhof?

Checkout is at 11:00 AM.

Where is City Comfort Hotel Hamburg Hauptbahnhof located?

This family-friendly Hamburg hotel is located near the airport, within a 15-minute walk of St. Mary's Cathedral, Moenckebergstrasse and Alster Lakes. Miniatur Wunderland is 1.7 mi (2.7 km) away. Lohmuhlenstrasse U-Bahn is only a 3-minute walk and Berliner Tor Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

3.8

4.2

Cleanliness

2.8

Amenities

4.8

Staff & service

3.4

Property conditions & facilities
Rating 10 - Excellent. 1 out of 23 reviews
Rating 8 - Good. 3 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 15 out of 23 reviews

Reviews

Verified

6/10 Okay

Hanne

Disliked: Amenities, property conditions & facilities
It is ok. Just the location is not the best in Hamburg. Very hard to find a parking spot Room was clean, bathroom very small
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Gunhild

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to be recommended

Felt unsafe, dirty socks under the counter in the entrance of the room. Noises of people dealing (and enjoying) drugs in room across the hall. Clearly prostitution services in the street outside the hotel. Not to be recommended for anyone, ever 😳
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Jürg

Habe schon geantwortet über die App! Aber niemand von Hotels.com scheint das zu interessieren! Es gibt dieses Hotel so nicht mehr. Ich hatte aber dafür bezahlt!
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Søren

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke godt

Stedet levede slet ikke op til de billeder der er på hjemmesiden. Panelerne for enden af sengen var revet i stykker og var tapet sammen. Natlampen var holdt sammen af tape og virkede ikke. Gulvbrædderne nåede ikke ud til væggen, og stedet var generelt beskidt. Jeg kommer helt sikkert til at vælge et andet sted næste gang turen går til Hamborg.
Panel for enden af den ene seng. Tapet sammen.
Natlampen der er holdt sammen af tape
Panel for enden af den anden seng. Tapet sammen.
Gulvet
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Søren

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke godt

Stedet levede slet ikke op til de billeder der er på hjemmesiden. Panelerne for enden af sengen var flænset eller revet i stykker og var tapet sammen. Natlampen var holdt sammen af tape or virkede ikke. Gulvbrædderne nåede ikke ud til væggen, og stedet var generelt beskidt. Jeg kommer helt sikkert til at vælge et andet sted næste gang turen går til Hamborg.
Panel for enden af den ene seng. Tapet sammen.
Natlampen der er holdt sammen af tape
Panel for enden af den anden seng. Tapet sammen.
Gulvet
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Jürgen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophe

An mehreren Stellen gerissenes Kopfteil vom Bett mit Isolierbaband notdürftig geflickt. Ferseher funktionierte nicht und war aus der Wand gerissen. Die Lampen waren nur teilweise mit Leuchtmitteln versehen. Im Bad fehlte die Lampe über dem Minniwaschbecken, so dass nur die Kabel aus der Wand ragten. Die Tapeten waren nicht das einzige, was verschmutzt war. Bei einem Preis von 135€/Nacht war damit nicht unbedingt zu rechnen. Positiv war einzig der freundliche Empfang beim einchecken. Nicht zu empfehlen.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schrecklich

Verrauchte Zimmer ! Kein Licht im Schlafzimmer nur im Flur u Bad ! Matratze war ok
Stayed 1 night in May 2024
Verified

2/10 Terrible

Ilonka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Für laute gäste kann niemand was. Aber das keiner da ist und sich kümmert. Renovierungen würden unsachgemäß ausgeführt. Parkett nur ums Bett neu verlegt und drunter den alten schmutzigen Teppich liegen lassen. Klebeband überall dran gelassen. Usw. Spiegel im Bad gerissen ,lüftung defekt. Kühlschrank im Zimmer verschimmelt. Kein WLAN vorhanden trotz ankündigung. Alles sehr hellhörig jede klospülung hat man gehört jedes Schlüssel schließen. Und ein pärchen was sich gestritten hat mitten in der Nacht und der Inhaber sagt am Telefon Versuche die mal anzurufen. Inhaber am ersten Tag mit schmutziger Jogginghose an der Rezeption. Wenn wir nicht im voraus gezahlt hätten wir spätestens auf dem Zimmer angekommen wieder abgereist. Schlechteste Hotel was wir bisher in Hamburg hatten.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Gut gelegen, direkt an U- Bahnstation, sehr nah am Zentrum Vorhänge zerissen, Bad unbeheizt
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Gerson

Liked: Cleanliness
Sehr einfaches Zimmer. Kein Zimmer Service. Vormittags ist niemand verfügbar, Nachmittags auf mehrfache Nachfrage. In Summe kann man hier nahe am Bhf schlafen, aber auch nicht mehr.
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengo una queja y éxijo un rembolso, cuando agendé mi reservación, la hice para el día 4 y 5 de octubre, la aplicación la género para el 14 y 15 de octubre y cuando intenté hacer la aclaración no me permitieron realizarlo, levanté tickets en el módulo de ayuda y al final no me resolvieron de l error de su plataforma y peor aún, me cobraron un servicio que no utilicé. Quiero mi rembolso. digitalhomo0@gmail.com
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Carla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Abenteuerreicher Aufenthalt. Personal war freundlich und immer bemüht. Wir haben jedoch aus der Zeit gelernt lieber etwas mehr für eine Unterkunft zu zahlen um sich wirklich wohl zu fühlen.
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

Dorel und Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nur das Bett wsr gut, der Rest furchtbar
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Nikq

Disliked: Cleanliness, staff & service, property conditions & facilities
Als ich ankam, war mein Zimmer nicht frei und sie hatten keine freie Zimmer. Als ich wartete verliess ein Gast das Hotel mit den Worten „es ist mir zu dreckig und zu laut“. Der Rezeptionist nahm den Schlüssel entgegen und wollte ihn mir direkt geben mit den Worten „jetzt haben wir ein Zimmer“. Das Zimmer war verschimmelt, dreckig und deutlich kleiner als jenes welches ich gebucht hatte. Bilder können nachgereicht werden.
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Es stinkt im gesamten Hotel, lediglich die Bettwäsche war sauber. Es werden Zimmer ohne Badezimmer vermietet! Unser Immer war ca. 6m² gross. Nichts für einen längeren Aufenthalt! Kein Wlan, Kein Tv.. Nie wieder!
Verified

2/10 Terrible

Thilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abartig

Drogenkonsum im Eingangsbereich, verrauchtes Zimmer, siffig, Fernseher kaputt, nur eine Dusche und WC auf dem gesamten Flur. Abartig
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Ulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Verified

8/10 Good

Tina Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Joachim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024
Verified

10/10 Excellent

Malte

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Verified

8/10 Good

Jonas

Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Verified

2/10 Terrible

Muazzez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022