It was more than decent an experience with very pleasant and courteous staff at the desk and at the restaurant, but their knowledge of daily life requests in English are not good enough. (I am French speaking but that was of no help at all.) Try to ask for decaffeinated coffee! The other dimension not at par with expectations has to do with WiFi capacity and assistance to login at the guests computer desk in the lobby where every page, every word is in German and no one at the desk to assist by lack of mastering English.. Finally, I got a room with no radio, no clock except for the TV and, almost above all, no full bed duvet!!! I am a 78 years old woman who turns in my bed during the night - am I the only one in the world? - and all I got was that NARROW one person slim duvet (?) in a closed sheet... Local colour is great but not when it is below international Western World standards...