Exterior

Reviews of Best Western Premier Alsterkrug Hotel

4.5 out of 5
Best Western Premier Alsterkrug Hotel
Alsterkrugchaussee 277, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 252 reviews" "
Rating 8 - Good. 109 out of 252 reviews" "
Rating 6 - Okay. 25 out of 252 reviews" "
Rating 4 - Poor. 8 out of 252 reviews" "
Rating 2 - Terrible. 3 out of 252 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023
Response from Sincerely, Your Alsterkrug-team on 21 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. We are delighted to read your feedback. The entire team will be looking forward to welcoming you back to our hotel very soon.

8/10 Good

Allan

Stayed 5 nights in Jul 2023
Response from Ihr Alsterkrug Team on 13 Aug 2023
Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Über Ihre positive Anregung freuen wir uns sehr.Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2022

10/10 Excellent

Horst, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022
Response from Team Best Western on 11 Sept 2022
Vielen Dank für Ihre Bewertung nach Ihrer Übernachtung bei uns. Wir schätzen Ihre Anregung und Kritik sehr.Tatsächhlich fährt der Bus am Wochende der direkt vor der Tür ist 2 Mal die Stunde. Es gibt noch eine weiteren Busstelle die 10 Minuten entfernt liegt. Dieser Bus fährt 4 Mal pro Stunde. Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern erneut. Mit freundlichen GrüßenIhr Alsterkrug Team

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manfred, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022
Response from Team Best Western on 11 Sept 2022
vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.Wir schätzen Sie als unseren Gast und über Ihre positive Resonanz freuen wir uns sehr.Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Alsterkrug Team

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022
Response from Team Best Western on 11 Sept 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team.We do have diffferent room types. and some are faceing to the courtyard and are quite. If your wif connecction did not worked quite well, next time please contact the reception and we could have a look together. Sincerely,Your Alsterkrug-team

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Lufthansa
Great facilities and a comfortable room. Food at the hotel was excellent. Friendly staff too.
Stayed 4 nights in Feb 2020
Response from Alsterkrug Team on 4 Mar 2020
Thank you for your review. We are very happy we exceeded your expectations during your stay. We are looking forward to welcoming you back very soon. With best regards, Your Alsterkrug Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enough for one night stays
Excellent service. The hotel is overall in good condition l, however it was noisy when someone at the next room was taking a shower or using the kettle. Nevertheless I had a good sleep but I was lucky to wake up early in the morning so no one else woke me up. Internet connection was quite slow.
Stayed 1 night in Feb 2020
Response from Alsterkrug Team on 4 Mar 2020
Thank you for your great review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Alsterkrug Team on 3 Oct 2019
Vielen Dank für Ihre Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit BESTen Grüßen, Ihr Alsterkrug Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Amazing close by to tge airport maximum you will pay on taxi 10 euros, freindly staff and was clean would recommend
Stayed 1 night in Sep 2019
Response from Alsterkrug Team on 26 Sept 2019
Thank you for your great review. We are happy you enjoyed your stay with us. With best regards, Your Alsterkrug Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem near the Hamburg airport.
Surprisingly beautiful, small hotel hidden away in a residential suburb of Hamburg, within walking distance to the airport. The hotel is immaculate, even romantic in its setting. Excellent for adults wanting some "me" time. It's probably a little too secluded for rambunctious children. It's a must stay for adults wanting to be near the airport. While you're there, try the little cafe on the river two blocks down.
Stayed 1 night in Jun 2019
Response from Alsterkrug Team on 9 Jul 2019
Thank you so much for your beautiful review. We see, you enjoyed your "me" time here. We would love to welcome you back very soon. With best regards, Your Alsterkrug Team

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
No WiFi as promised
Stayed 1 night in Jun 2019
Response from Alsterkrug Team on 2 Jul 2019
Thank you for your email. We apologize for the inconveniences. Please always contact our reception staff, that we can assist you with the login and the connection. We hope to welcome you again. With best regards, Your Alsterkrug Team

6/10 Okay

Verified traveller

Liked: Cleanliness
It was ok but for price not exceptional. Front desk friendly and helpful but dinning Waitress was fair.
Stayed 1 night in May 2019
Response from Alsterkrug Team on 7 Jun 2019
Thank you for your feedback. We hope to welcome you again. With best regards, Your Alsterkrug Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Alsterkrug Team on 7 May 2019
Thank you for your feedback. We hope you enjoyed your stay. With best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is Good. Mattress is a bit soft. Reception is nice & pleasant!
Stayed 3 nights in Mar 2019
Response from Alsterkrug Team on 8 Apr 2019
Thank you very much for your feedback. We hope to welcome you back again. With best regards, Your Alsterkrug Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Alsterkrug Team on 20 Mar 2019
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich rundum bei uns wohlgefühlt haben. Mit BESTen Grüßen, Ihr Alsterkrug Team

8/10 Good

Abdulkarim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderate
Stayed 3 nights in Mar 2019
Response from Alsterkrug Team on 20 Mar 2019
Thank you very much for your good review. Only by telling us what you liked and where we can improve, we can make your next stay better. With best regards, Your Alsterkrug Team

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy retreat in a cold winter.
Hotel was good. Staff were friendly.
Stayed 7 nights in Jan 2019
Response from Alsterkrug Team on 6 Feb 2019
Dear Charles, thank you very much for your great review. We are happy, you enjoyed your stay with us. Please come and visit us again in the near future. With BEST regards, Your Alsterkrug Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Alsterkrug Team on 14 Nov 2018
Lieber Stephen, herzlichen Dank für die tolle Bewertung. Nur durch Ihr Feedbacl können wir uns verbessern und den Aufenthalt für Sie und andere Gäste noch besonderer machen. Wir würden uns freuen, Sie bald wieder als Gast bei uns begrüßen u dürfen. Mit BESTen Grüßen vom Alsterlauf, Ihr Alsterkrug Team

8/10 Good

Jim

Convenient and clean
Second time I have stayed here, very convenient to airport and not difficult to get downtown. Bit warm in the room due to warmer than usual summer but otherwise very comfortable hotel and great breakfast
Stayed 3 nights in Sep 2018
Response from Alsterkrug Team on 14 Sept 2018
Thanks for staying with us, Mr. Sørensen. We appreciate your feedback! We are happy you enjoyed your trip.

10/10 Excellent

Chris, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient near airport
Perfect if you need a place to stay before an early morning flight out of Hamburg Airport.
Stayed 1 night in May 2018
Response from Alsterkrug Team on 8 Jun 2018
Thanks for staying with us, Mr. Chris. We appreciate your feedback!

8/10 Good

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was great. Beds were very comfortable, and the shower had a rainfall shower head which was great. Only complaint is that it was unseasonably hot for mid-May and the staff said the were not allowed to turn on the air conditioning until June. Temperatures in the Hamburg area had been hot all week. That kind of inflexible policy is not very smart.
Stayed 1 night in May 2018
Response from Alsterkrug Team on 8 Jun 2018
Thanks for staying with us, Mrs. Anne. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, very comfortable
Response from Alsterkrug Team on 14 May 2018
Thanks for staying with us, Mrs. Mary. We appreciate your feedback!

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Airport
Very convenient for the Airport, but quite a way out of town. Hotel is clean, staff are helpful and friendly and speak good English (much better than my German). It would have been nice to have a double duvet for a double bed, but this is not uncommon in German hotels. Breakfast is good!
Response from Alsterkrug Team on 14 May 2018
Thanks for staying with us, Mr. Guy. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely use this hotel again
Stayed here for 3 nights, the staff all speak perfect English and were very helpful. Bit of a mix up as to whether we had paid for bed and breakfast as the receptionist told us it was included and ended up paying for breakfast despite us stating that we were room only, so check before you eat as it turned out to be a very expensive breakfast at €18 per person. The spa is only open later in the day which is a shame as that's when we were out exploring! would recommend this hotel. And definitely take advantage of the free transport ticket as we went everywhere and it was free and easy to use
Stayed 2 nights in Aug 2017
Response from Alsterkrug Team on 11 Aug 2017
Dear Susan, Thank you for the great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards from Hamburg Your Alsterkrug-Team

8/10 Good

Marianna, Bland, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all a pleasant stay
The location of the hotel in the center of Hamburg, friendliness of the staff and breakfasts were all very good to excellent. The single large negative aspect was the fact that rooms are not available until 3 pm. After an overseas flight, I arrived at the hotel at 9 am and there was no place to rest or wait except at the hotel bar. Not nice for a tired senior citizen. After my repeated urging, my room was made available by 1:30 pm. Could have been better. Management should be aware of this problem.
Response from Alsterkrug Team on 26 May 2017
Dear Marianna, Thank you for having been our guest! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alsterkrug Team on 18 Apr 2017
Lieber Gast, vielen Dank, dass Sie Ihren Aufenthalt bei uns bewertet haben. Wir schätzen Sie als unseren Gast, und wir hoffen, Sie hatten einen angenehmen Aufenthalt bei uns. Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, sind wir gern für Sie da und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Alsterkrug Team

8/10 Good

Monica, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the airport
This hotel is just minutes from the airport. There is a direct bus line into the city very close to the hotel which was very convenient. Beds were great and overall, it was quite perfect for us
Response from Alsterkrug Team on 13 Aug 2016
Dear Monica, Thank you for having been our guest and your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, new rooms, friendly and helpful staff, located close to the airport.
Response from Alsterkrug Hotel on 6 Jun 2016
Dear guest, Thank you very much for having been our guest and your positive feedback! We are glad that you enjoyed your stay at the Alsterkrug Hotel and we look forward to welcoming you again! Sunny wishes, Your Alsterkrug Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel: staff provided excellent service
Loved the fact guests can use public transit free. Room neat and clean. Restaurant food and service great.
Response from Alsterkrug Team on 22 Apr 2016
Dear guest, Thank you for having been our guest and we appreciate your positive feedback! As a family-run private hotel we attach great importance to our philosophy of hospitality and personal service that's why we are very happy about your compliments in regard to our colleagues! It's good to know that you enjoyed your stay at the Alsterkrug Hotel and that you were satisfied with our included ticket for Hamburg's public transport and your room type. We are looking forward to welcoming you again soon and we wish you a pleasant weekend! Best wishes, Your Alsterkrug Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Raghuram, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel if you have work in that area
I stayed in this hotel as it was close to where I had to visit on business. The hotel is closer to the airport and quite far from the city center. There is a bus stop just outside the hotel which is convenient.If you know how to use the public transport, then you are quite mobile as you get a free card that you can use. There is not much to do near the hotel. The breakfast was quite good and the dinner I had in a restaurant close to the hotel (operated by them) was very nice. Overall, I had an enjoyable stay.

8/10 Good

Robert, Kohlberg Bavaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Room was very clean and as described on line. Staff was very friendly and helpful. Parking is difficult but not unusual in Germany. Sets on a main bus line and not a bad walk to the train for easy access anywhere in the city.

8/10 Good

Graeme, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Well Worth A Stay
Close to the airport and stayed for one night, overall a very nice hotel although the Wi-Fi whilst free was not the fastest but good enough for emailing etc but this is a very small criticism and would certainly stop here again.

8/10 Good

Joe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
An excellent hotel with large comfortable rooms. The bar and restaurant were very good, there are only a few restaurants in the area but for the best selection you need to get a taxi closer into town.

8/10 Good

Monique, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Missing on the international level
It was more than decent an experience with very pleasant and courteous staff at the desk and at the restaurant, but their knowledge of daily life requests in English are not good enough. (I am French speaking but that was of no help at all.) Try to ask for decaffeinated coffee! The other dimension not at par with expectations has to do with WiFi capacity and assistance to login at the guests computer desk in the lobby where every page, every word is in German and no one at the desk to assist by lack of mastering English.. Finally, I got a room with no radio, no clock except for the TV and, almost above all, no full bed duvet!!! I am a 78 years old woman who turns in my bed during the night - am I the only one in the world? - and all I got was that NARROW one person slim duvet (?) in a closed sheet... Local colour is great but not when it is below international Western World standards...

4/10 Poor

Scotty Nebraska

Disliked: Cleanliness, room comfort
OK for families but don't stay as a business traveler
It's far from the town center and more oriented for families, as there were a lot of children running through the halls. Rooms were small and outdated in the separate building from the main hotel. As a business traveler look elsewhere in in downtown area.

8/10 Good

Mick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Perfect,y good for a night or two. Comfy and clean. Good service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, good location
I just stayed one night but the hotel lived up to my expectations. Would recommend it for someone looking for hotel in this area.

10/10 Excellent

JK, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for business
The hotel service is excellent. The location close to the airport is very good when being on a business trip. Also the availability of a ticket for public transport is a very good service. The hotel is located a couple of km from the nearest subway. After 7 pm it is a little challenging to get back to the hotel. The buffet breakfast is excellent, but the cost pretty high (unfortunately this seems to be the standard nowadays).

8/10 Good

Steve, Chesterfield

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room
Nice clean room, comfy bed, coffee machine.

8/10 Good

Elias, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all rounder
Comfortable hotel, close to the airport, not far from Hamburg city center. Good service, nice bar and restaurant. Food quality is above expected.TV channels are limited with no English news or entertainment available.

6/10 Okay

neil, uk

Hotel was clean but basic
No frills but ok for one night stay. ten mins from airport by taxi 20 mins to city center. Room was ok and shower was very good.

8/10 Good

from Calgary,, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to apartment of family members
The stay at the hotel was comfortable, however, traffic around it was noisy and there is a fire station about a block away. Front desk was friendly. Room was very clean. Breakfast was not included and was extremely expensive but there is nowhere else to go for breakfast. We chose this hotel because of the proximity to family members who live in the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Hamburg Airport
We stayed 5 days at this hotel and will come back next time when staying in Hamburg. Though the property is very close to the airport, we have not heard a single plane taking off or landing. The front desk is very friendly and helpful. Our rooms very spotless under any aspect. Be aware that free parking on property is limited, but street side parking is plenty available. WiFi is a little slow, but free of charge to guests.

10/10 Excellent

Silver surfer

Liked: Cleanliness, staff & service, room comfort
Great location and service
We stayed here while visiting friends who live nearby. The hotel was a very comfortable place to resort to, and we enjoyed the excellent breakfast and the bar snacks. An unexpected but very welcome bonus was the free tickets for the wonderful public transport system in and around Hamburg. Our previous stay was ten years ago, and standards are just as high, even higher than in the past.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort