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Best Western Premier Alsterkrug Hotel

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Luxury
4.5 star property
8.8

Excellent

Luxury hotel near Hagenbeck Zoo

Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a terrace, a garden and dry cleaning/laundry services. Active travellers can enjoy amenities, such as rowing/canoeing and cycling, at this hotel. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and German cuisine. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a fireplace in reception and a bar.

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$228
includes taxes & fees
20 Sept - 21 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

A hotel room with a bed, bedside tables, a chair, a small table with a plant, and a suitcase.

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(20 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a large bed, a chair, a bedside table with a lamp, and a small table with a glass of wine.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, two bedside lamps, a red armchair, a small table with a wine glass, a bench, a suitcase, and a TV on a wooden cabinet.

Executive Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Comfort Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Located in Hamburg-Nord, a neighbourhood in Hamburg, Best Western Premier Alsterkrug Hotel is in the suburbs and near the airport. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and travellers looking to shop may want to visit Reeperbahn and Fish Market. Enjoy an event or a match at Volksparkstadion, and consider making time for Hagenbeck Zoo—a top attraction that's not to be missed. Kayaking, fishing and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hamburg travel guide
Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • A pathway leading to a brick building with a dome roof, surrounded by neatly trimmed hedges and tall trees.
    Stadtpark
    6 min drive - 2.3 km
  • A large brick building with a dome and the word 'PLANETARIUM' on its facade, surrounded by trees and a well-lit pathway.
    Planetarium Hamburg
    6 min drive - 2.3 km
  • Lufthansa Technik AG
    16 min walk - 1.3 km
  • Sporthalle Hamburg
    6 min drive - 2.0 km
  • EKZ Nedderfeld
    7 min drive - 2.7 km

Getting around

  • Dakarweg Hamburg Station
    4 min drive
  • Alsterdorf U-Bahn
    15 min walk
  • Hamburg Airport (HAM)
    10 min drive

Restaurants

  • Grill-Haus Der Grieche
    3 min drive
  • DeliKate
    3 min drive
  • Sato Grillimbiss
    15 min walk
  • Jeff's Cheesecake
    4 min drive
  • Braband
    3 min walk

About this property

Best Western Premier Alsterkrug Hotel

  • Luxury hotel near Hagenbeck Zoo
  • Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a terrace, a garden and dry cleaning/laundry services. Active travellers can enjoy amenities, such as rowing/canoeing and cycling, at this hotel. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and German cuisine. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a fireplace in reception and a bar.
  • Additional perks include:
    • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
    • An electric car charging station, express check-out and express check-in
    • A front desk safe, meeting rooms and luggage storage
    • Guest reviews say good things about the overall condition
  • Room features
  • All 106 individually furnished rooms boast comforts, such as pillow menus and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and bathrobes.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and free toiletries
    • 50-inch flat-screen TVs with Netflix, streaming services and premium channels
    • Wardrobes/cupboards, free infant beds and heating

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: GreenSign Hotel. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 8 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Canoeing
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference centre (2,669 square foot of space)

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1985
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renewable energy used
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service

More

  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 42 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Uncovered self-parking fee: EUR 8 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, mobile payments and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transport to and from this property
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on 20 Sept 2026 start from NZ$228, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Premier Alsterkrug Hotel?

Self-parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Checkout is at 11 AM. Late checkout is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located in Hamburg-Nord, this luxury hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress and Hamburg City Hall. Reeperbahn and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 23 minutes.

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