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Reviews of Best Western Plaza Hotel Hamburg

Best Western Plaza Hotel Hamburg
Alsterdorfer Str. 575a, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 751 reviews" "
Rating 8 - Good. 366 out of 751 reviews" "
Rating 6 - Okay. 58 out of 751 reviews" "
Rating 4 - Poor. 9 out of 751 reviews" "
Rating 2 - Terrible. 10 out of 751 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Glyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2021

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent.
It's in a good location - the train station is literally a 2 minute walk from the hotel, but the room I had was VERY small, and the towels were small, and didn't include a washcloth. Also, the bathroom isn't separate, only the toilet. The breakfast was just OK. Would I use the hotel again? yes, but I would not want to unrelated people in the same room. It's two small beds pushed together with very little privacy for showering or going to the bathroom.
Stayed 6 nights in Nov 2021

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg - Ohlsdorf
The hotel was just what we needed after a long day of traveling. It is perfectly located near the airport. It is clean and friendly and super convenient to the subway. We would recommend it to anyone visiting Hamburg.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for flyers
Fantastic location for anyone flying out of HAM the next morning; one stop from terminal. If you arrive by subway, turn IMMEDIATELY right after exiting the train station through the east side entrance... no need to go to the main street because the hotel entrance is in the back of the building - you'd only be walking a large U-turn. :) Note: "Ohlsdorf" is not to be confused with "Ohlstedt".
Stayed 1 night in Oct 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stay
Handy for a late flight arrival as the U-Bahn station is next to it and only one stop from the airport
Stayed 1 night in Oct 2019

8/10 Good

Denis

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stay in Hamburg
We made arrangement for early morning wake up call and we didn’t receive it until about 30 mins later than we requested. Wake up calls need a better system than just a phone that wasn’t convenient for person at the desk to use.....Those red rugs in the hallway, have to go....collects too much dust....
Stayed 1 night in Aug 2019

10/10 Excellent

FG, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , clean room and close to the Airport.
Stayed 1 night in Jul 2019

8/10 Good

Andrew

Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight near airport
Very adequate
Stayed 1 night in Jun 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight near airport.
Good overnight stay after arriving on a late flight. Close to S-Bahn with short direct connection to the airport.
Stayed 1 night in May 2019

8/10 Good

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and good hotel
Very convenient hotel on the train station close to the airport and within 30 min to the harbor. Staff was very friendly and helpful! Room was clean and comfy. Overall we had a very good stay! We would come back
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and orderly. Compact room, towels out for one but good instructions as to where the other towels were to be found. Staff very nice!
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, directly at the train station, Airport and City easy to reach.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Waleed

Liked: Cleanliness
Disliked: Room comfort
Best western early jan stay
The only local atm was out of service, had to go back to the airport just for an atm!!! At night and morning lots of noises from outside and other rooms, woke me up earlier than i wanted. But overall cleaniness and service was ok.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Michal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over within one S-Bahn stop from airport
Handy for one night stop over after a late flight as it is just one S-Hahn stop away and situated next to the train stop.
Stayed 1 night in Nov 2018

10/10 Excellent

muzaffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day business stay
Clean hotel, nice rooms, adjoining restaurant was also very good
Stayed 2 nights in Oct 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the stay!
Great location, friendly staff, however, some mishaps. No television, no telephone and cleaning staff rearranging everything. The past 5 years I stayed 3 to 4 times a year and it was mostly satisfactory. Despite all I would recommend this hotel.
Stayed 8 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
friendly staff it met all my needs for my stay in hamburg
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great restaurant next door.
Very helpful with a wakeup call and calling a taxi and sightseeing information.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
No free parking
I have used Hotels.com filter for Free Parking, and this hotel came up, when we went there they told us it costs 18 euro for parking. we were lucky there was P+R paking nearby.
Stayed 1 night in May 2018

10/10 Excellent

S, Roanoke, Virginia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to train station
Friendly staff. Clean rooms. Quiet, considering the window was open and we faced the train station. Roomy bathroom. Comfortable bed.
Stayed 1 night in Apr 2018

8/10 Good

Liping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't like the parking underneath it's own building has to pay extra 18 Euro. It should be free for guests.
Stayed 1 night in Feb 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great right next public transportation city is super hipster
Stayed 2 nights in Feb 2018

10/10 Excellent

Ian, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seasonal Visit to Hamburg
Visiting family and also taking in the Christmas market in the city. The hotel is ideal, next to a train station, one stop from the airport. A 20min train ride into the centre and there you are!
Stayed 3 nights in Dec 2017

2/10 Terrible

bob

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean but loud
Impossible to sleep in this hotel. Pipes are so loud i have not slept for a minute. Horrible. Clean but horrible.
Stayed 1 night in Dec 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Handy as close to airport and next to U-Bahn
Handy as close to airport and next to U-Bahn. Room did smell a bit musty though.
Stayed 1 night in Nov 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy stop over from airport
Handy stop over from a late flight - next to S-Bahn. Very quiet area.
Stayed 1 night in Nov 2017

8/10 Good

jane, leeds uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very quiet despite it’s proximity to the trains. Staff were courteous and friendly
Stayed 4 nights in Oct 2017

8/10 Good

Ann, Waterloo Canada

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel with subway station around the corner, but no shuttle to the airport
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not be closer to the train station (but you don't hear a thing!) Restaurant is nice, though I'm not sure the breakfast is quite worth what they charge. Also directly across the street from the huge cemetery/park, if you are in to nature or history, it's a nice place to spend an hour or two.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
night before flight
Ordered room service. It was good and didn't take long. really close to train station and the airport.
Stayed 1 night in Sep 2017
Thank you for your feedback. We are glad that you enjoyed it with us and hope to welcome you again soon. Yours Best Western Amedia Hamburg Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV
The TV had problems. Some channels were blurry. When I asked an employee I was told they are in the process of changing the provider. I had the same problem during my last visit in March and was told the same reason???? Otherwise all was very good.
Stayed 2 nights in Aug 2017
Thank you for your feedback. We regret that we could not convince you in all aspects. Our TV system has proved very susceptible to interference in the last few months. Any reprogramming that should fix an error has caused a new defect. Together with our IT department, we continue to work to resolve this problem as quickly as possible in order to provide our guests with the service they are right in expect. We would be glad if you accept our honest apology. We would like to show you that we take the wishes of our guests seriously and to work on our request to offer the best possible service. Yours Best Western Amedia Hamburg Team.

8/10 Good

curlycupcake, Bolton,Lancs,England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideally situated for trains and local transport
our second visit to this hotel. Staff very friendly and accommodating.Room of a good size and extremely clean. Did not use the restaurant as we were out and about all the time and it was easier and cheaper to dine out.Would definitely recommend and stay again. Situated directly across the road from Oldshorf Cemetery. Roughly 20minutes by train into the centre of Hamburg. Trains frequent and good value. Next stop in the other direction is the airport.
Stayed 1 night in Jul 2017
Response from Yours Best Western Amedia Hamburg Team. on 21 Aug 2017
Dear Curlycupkake, thank you for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed it with us. Their feedback is very important to us. While you inform us what you have liked in your stay and what we can still improve, support us, besides to form the stay with us for you and other guests in future even more pleasantly. We hope to be allowed to welcome you soon again with ourselves.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg.
Very easy to get to from airport, great public transport and a quiet hotel in a big city.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with stay!
This was a very nice hotel. They charged us for early check-in, but the service, room, and amenities were fabulous. The location was less than 10 minutes from the airport, and the restaurant downstairs was delicious!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean room
room was clean and tidy, location good, just right beside the metro