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Overview of ARCOTEL Onyx Hamburg

Photo gallery

Guest reviews

4.6 / 5Wonderful
1,990 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant

Map

Highlights

Popular LocationOperettenhaus1 min walk
Popular LocationSt. Pauli Piers8 min walk
RestaurantJazz Café1 min walk
RestaurantOlivias Kiez Oase2 min walk
AirportHamburg (HAM)25 min drive

Choose dates to view prices

  • Comfort Room

    4.8/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 2
    Show more
  • Superior Room

    4.8/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    Show more
  • Junior Suite

    4/5 guest room rating

    Room amenities

    • 34 sq m
    • Sleeps 2
    Show more
  • Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 2
    Show more

About this area

Hamburg

Located in Hamburg's Saint Pauli neighbourhood, ARCOTEL Onyx Hamburg is in the city centre and near the boardwalk. Elbe Philharmonic Hall and Miniatur Wunderland are cultural highlights, and travellers looking to shop may want to visit Reeperbahn and Fish Market. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclaycard Arena. Our guests love the hotel's central location.

Map
Popular Location

What's nearby

  • Operettenhaus - 1 min walk
  • St. Pauli Piers - 8 min walk
  • St. Michaelis Church - 10 min walk
  • Hamburger Dom - 12 min walk
  • Fish Market - 20 min walk

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Sternschanze Station - 3 min drive
  • Hamburg (HAM) - 25 min drive

Restaurants

  • Jazz Café - 1 min walk
  • Olivias Kiez Oase - 2 min walk
  • Zwick - 2 min walk
  • Molotow/Meanie bar - 2 min walk
  • Tex's Bar-b-q - 2 min walk

About this property

ARCOTEL Onyx Hamburg

Luxury Hamburg hotel in Saint Pauli, walk to Reeperbahn
A restaurant, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. All 215 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also find conveniences such as sitting areas and coffee makers.
ARCOTEL Onyx Hamburg offers 215 forms of air-conditioned accommodation with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 76-cm Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.
This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: EUR 20 per day
Parking height restrictions apply

Food and drink

Continental breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–noon on weekends: EUR 15 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance

Languages spoken

English
French
German
Spanish

Business services

24-hour business centre
1 meeting room
Computer station
Conference space (592 square feet)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hairdryer

Entertainment

76-cm flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Separate sitting area
Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Dogs only
1 per room

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for EUR 40.0 per night.
Free cots (infant beds)

Payment types

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 15 per person (approximately)
  • Self-parking fee: EUR 20 per day
  • Pet fee: EUR 15 per pet, per night
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hotel
ARCOTEL Onyx Hamburg
ARCOTEL Onyx

Frequently asked questions

Can I cancel my reservation for free at ARCOTEL Onyx Hamburg and receive a full refund?
Yes, ARCOTEL Onyx Hamburg offers free cancellation on select room rates, because flexibility matters! Please refer to ARCOTEL Onyx Hamburg cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
Yes, this hotel allows dogs (limit 1 per room). There's a fee of EUR 15 per pet, per night.
How much is parking at this property?
Self-parking is available for EUR 20 per day.
What time is check-in at ARCOTEL Onyx Hamburg?
Check-in is from 3:00 PM to midnight.
What time is check-out at ARCOTEL Onyx Hamburg?
Checkout is at noon.
Where is this hotel located?
Located in Saint Pauli, this luxury hotel is steps away from Panopikum, Reeperbahn and Operettenhaus. St. Michaelis Church and St. Pauli Piers are also within 15 minutes. St. Pauli U-Bahn is only a 2-minute walk and Landungsbrücken Station is 8 minutes.

Guest reviews

4.6
Wonderful
5 - Excellent
1,215
4 - Good
693
3 - Okay
58
2 - Mediocre
10
1 - Poor
14
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel at the end of the Reeperbahn in Hamburg. close to everything. Very comfortable bed and nice room. I was very pleased.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy modern joy

This feels like a high-class hotel, without the high price. I felt like a queen, the staff were amazing, 24 hours a day. The room was modern, clean, comfortable and I loved the ceiling in the elevator and the carpet in the hallways. Breakfast was very very good, but not included. We came for a gig at the Mojo Club, which was literally 10 steps outside the door!

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, helpful people, very clean environment and comfortable rooms

Stayed 2 nights in Oct 2019