Property amenity

Reviews of Hakone Ashinoko Hanaori

3.5 out of 5
Hakone Ashinoko Hanaori
160 Motohakone Togendai, Ashigarashimo-gun, Hakone, Kanagawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 53 out of 1006 reviews" "
Rating 4 - Poor. 23 out of 1006 reviews" "
Rating 2 - Terrible. 22 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful stay! The private in suite onsen was fantastic. The rooms were spacious and super clean. Staff were wonderful! Dinner and breakfast were some of the best we’d ever had. Definitely coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Farnoush

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was beautifully designed, clean and friendly staff. The dinner and breakfast buffet were full of a delicious variety of dishes. We chose the cable cars to get there which was a fantastic way of exploring the area from above, but the hotel’s shuttle was super convenient for our departure.
Stayed 2 nights in Apr 2024
Response from はなをりフロントスタッフ on 17 Apr 2024
Thank you for visiting Hakone Ashinoko Hanaori.All of our staff are happy to receive your positive evaluation. We look forward to seeing you again. Thank you for your valuable feedback.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from はなをりフロントスタッフ on 17 Apr 2024
Thank you very much for staying at Hakone Ashinoko Hanaori. Thank you for your comment. We hope to see you again.

10/10 Excellent

Siegfried Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Onsen was great! Dinner in our Yakutia’s was a very pleasant treat. Sad we only stayed one night! We will be back!
Stayed 1 night in Apr 2024
Response from はなをりフロントスタッフ on 13 Apr 2024
Thank you for coming to Hakone Ashinoko Hanaori.We are happy to know that you had a wonderful experience at our hotel.Thank you for your post.We look forward to seeing you again.

4/10 Poor

Alan

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Dinner is buffet style but very limited choices. Location wise though next to a bus terminal but very far to access to town and other dining options.
Stayed 1 night in Apr 2024
Response from Hakone Ashinoko Hanaori Front staff on 11 Apr 2024
Thank you for staying with Hakone Ashinoko Hanaori.We apologize for not meeting your expectations regarding dinner.We will share your feedback with our staff.Thank you for your valuable feedback.

8/10 Good

Sukan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Japanese -Western Deluxe Lakeside Room with Open-Air Bath Pros: - the resort provided a free shuttle bus that picked us up from Odawara Station and also dropped us off at the station on our departing day - quiet, new resort - organized check-in - within walking distance to the Hakone Ropeway Pirate ship - scenic views from the reception and dining rooms Cons: - the view of the lake was obstructed by the privacy screens on the balcony - located on the main road which was noisy - the dining times were a narrow window of time. Both dinner and breakfast times were extremely busy and crowded. Because it was buffet style, it was a bit chaotic. This definitely took away from the calm, peaceful tranquility that we were seeking. It was loud and every table was occupied. It diminished any positive experience. - the quantity of food was plentiful but the quality was average. - Check-out time is 10am which is early, as compared to other hotels/resorts. And there was no early check-in and was strictly adhered to 3pm. We arrived at 2pm and had to wait around for check-on.
Stayed 1 night in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 8 Apr 2024
Thank you for choosing our hotel for your stay in Hakone. We are happy to hear you enjoyed the views around here. We will be making our best effort to improve our services to make this place more and more comfortable ti stay. We thank you for posting your comment and look forward to seeing you again.

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax, friendly and helpful staff. The onsens where very clean and the rooms had enough space to feel comfortable.
Stayed 2 nights in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 31 Mar 2024
Thank you very much for staying with us at Hakone Ashinoko Hanaori. Also, thank you for your feedback regarding our hotel. We will continue to improve our services so that our guests can enjoy a pleasant stay. Thank you for posting your review. We will be waiting for your next visit.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from はなをりフロントスタッフ on 17 Apr 2024
Thank you for staying at Hakone Ashinoko Hanaori.Thank you for your post. We hope to see you again.

2/10 Terrible

Luigi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It felt like staying at a cheap cruise ship. Food from the buffet was ALL INDUSTRIAL PREVIOUSLY FROZEN! large variety of meals: all absolutely airline quality
Stayed 2 nights in Mar 2024
Response from Hakone Ashinoko Hanaori Rooms Department on 27 Mar 2024
Thank you very much for staying and your review at Hakone Ashinoko Hananori. We sincerely apologize for not meeting your expectation. We will share your review with the head manager of the restaurant. Also, we will continue to make an improvement of Cuisine, so our guests could enjoy their stay. Thank you for posting your honest review.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing room with view to lake. The room is very spacious and well designed. The sitting area with a tatami style matt recessed to the floor is a beautiful touch. It’s a big hotel, so expect a little busy with guests. Staff are very friendly and helpful. Restaurant could get a little busy with many people. Food is decently good. Buffet style could get a little chaotic with large amount of people of all cultures and ages going around. Short walking distance to cable car station and boat terminal. Onsen is nice and clean.
Stayed 2 nights in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 23 Mar 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you enjoyed the view from the hotel and the food served at our restaurant. Please come over here and stay with us again nex time you visit Japan. We look forward to seeing you again soon.

10/10 Excellent

Javier

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, the staff is very courteous, the place is cozy and clean, and it is very close to Togendai Port, which connects you to the ship, ropeway and bus lines. This was the rest we needed in our long trip. I definitely recommend this place and would return if possible.
Stayed 2 nights in Mar 2024
Response from Hanaori Accommodation Section on 22 Mar 2024
Thank you for your excellent review of your recent stay. I am delighted to read that you had great experience in Hanaori and our staff had taken such great care of you! Once again, thank you for your time and we hope to have pleasure to welcome you and your family again on your another vacation.yours sincerely,

10/10 Excellent

Thomas Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hakone, Ashinoko Hanaori. Accommodation Section. on 10 Mar 2024
Thank you for staying with Hakone, Ashinoko Hanaori.We are glad you enjoyed your stay with us.We will keep on improving our service quality.We will be waiting for your next visit.

10/10 Excellent

Raymond J

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort!!
Stayed 2 nights in Mar 2024
Response from Hanaori Accommodation Section on 7 Mar 2024
Thank you very much for your stay at Hakone Ashinoko Hanaori.We are delighted that you enjoyed your stay with us.Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Ka Yee Cherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet place to stay.
Stayed 1 night in Mar 2024
Response from Hakone Ashinoko Hanaori front desk staff on 5 Mar 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We hope you enjoyed your stay here. Please come over to Hakone and stay with us again next time you visit Japan. We look forward to seeing you soon.

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very peaceful and the property contemporary modern design well blended with the landscape of the area.
Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on 23 Feb 2024
Thank you for your positive review of your stay at Ashinoko Hanaori. We are delighted to hear that you found our property to be peaceful and enjoyed the contemporary modern design that blends well with the surrounding landscape. We appreciate your feedback and hope to welcome you back to our hotel in the future.Best regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on 22 Feb 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Hoi Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their onsen so much ( specially the open onsen). Staff is very friendly and proactive to take a pics for a guests. Although they are not providing traditional dinner set but they have a lot of variety foods during dinner and breakfast.
Stayed 1 night in Feb 2024
Response from Accommodation Section on 18 Feb 2024
Thank you for taking the time to share your review of Hakone Ashinoko Hanaori. We are delighted to hear that you enjoyed our onsen, especially the open onsen. It is wonderful to know that our staff was friendly and proactive in assisting you with taking pictures.We appreciate your feedback regarding our dining options. While we do not provide a traditional dinner set, we strive to offer a wide variety of delicious foods during both dinner and breakfast.Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is nice and staff are all Well trained and knowledgeable and polite. The only things May need improvement is the entrance access from the ropeway that area is stone stairway and slope for the luggage however the slope is quite steep that not easy to pull as I am a 60 years old ladies. Otherwise everything is good.
Stayed 2 nights in Feb 2024
Response from Hanaori Accommodation Section on 12 Feb 2024
Thank you for taking the time to share your feedback on your recent stay at Hakone Ashinoko Hanaori. We are pleased to hear that you found our hotel nice and our staff well trained, knowledgeable, and polite. We understand that the entrance access from the ropeway may be challenging, especially with luggage, due to the steep slope. We appreciate your input and will take it into consideration as we strive to improve our guests' experience. We are glad that overall your stay was enjoyable, and we hope to have the pleasure of welcoming you back in the future. Best regards,

10/10 Excellent

Jason, Holly Springs

Stayed 1 night in Jan 2024
Response from Hanaori Accommodation Section on 20 Mar 2024
Thank you very much for your stay at Hakone Ashinoko Hanaori.We are delighted that you enjoyed your stay with us.Thank you for your feedback.We look forward to welcoming you again.

8/10 Good

MEI SZE

Stayed 1 night in Jan 2024
Response from Hanaori Accommodation Section on 25 Jan 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay- close to the ropeway and lake cruise. The buffet dinner and breakfast were very good.
Stayed 1 night in Jan 2024
Response from Hakone Ashinoko Hanaori front desk staff on 22 Jan 2024
Thank you for staying with Hakone Ashinoko Hanaori.We are glad you enjoyed your sightseeing in Hakone area.We are also very grateful for your compliments about our cuisine.We have different menus for each season, and we hope you enjoy the unique flavors of the season.We look forward to welcoming you again.Thank you very much for your kind words.

10/10 Excellent

Takahiro

Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり 宿泊課 on 10 Jan 2024
この度は、箱根・芦ノ湖 はなをりにご宿泊いただき誠にありがとうございます。当館を快適にお過ごしいただけたと伺い、大変嬉しく思います。ご投稿ありがとうございました。またのお越しをお待ちしております。箱根・芦ノ湖 はなをり 宿泊課。

10/10 Excellent

Huazhi, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hakone Ashinoko HANAORI Front staff on 14 Jan 2024
Thank you for staying with Hakone Ashinoko HANAORI.Also, thank you for your high review.We look forward to seeig you again.

10/10 Excellent

Wai Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり on 8 Jan 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you liked our hotel and hope you enjoyed your visit to Hakone. We look forward to seeing you again next time you visit Japan.

10/10 Excellent

Yau Nga

Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり on 8 Jan 2024
Thank you for choosing our hotel for your stay in Hakone. We are happy to see you liked our hotel. We will continue improving ourselves to make your stay more and more comfortable. We look forward to seeing you again next time you visit here.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from 箱根・芦ノ湖 はなをり on 8 Jan 2024
この度は箱根・芦ノ湖はなをりをご利用くださり、誠にありがとうございます。高い評価を頂戴し、嬉しく存じます。滞在をお楽しみいただけるよう、引き続き励んで参ります。またのお越しをお待ち申し上げます。Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you enjoyed your stay. We will continue our best effort to ensure your comfortable stay here. We look forward to seeing you again soon.

6/10 Okay

KaRy

Stayed 1 night in Dec 2023
Response from Hakone Ashinoko Hanaori front desk staff on 7 Jan 2024
Thank you for staying with Hakone Ashinoko Hanaori.And, thank you for your review.We hope you enjoyed your trip.We look forward to welcoming you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 7 Jan 2024
Thank you for staying with Hakone Ashinoko Hanaori.And, thank you for your review.We look forward to welcoming you again.

8/10 Good

Hiroyuki

Stayed 1 night in Dec 2023
Response from Hakone Ashinoko Hanaori front desk staff on 30 Dec 2023
Thank you very much for your stay at Ashinoko Hananori in Hakone, Japan.All of our staff will continue to make every effort to provide you with the best stay in the future.Thank you very much for your kind contribution.

10/10 Excellent

Ma

Stayed 2 nights in Dec 2023
Response from Hanaori Accommodation Section on 28 Dec 2023
Thank you very much for staying with us at Hakone Ashinoko Hanaori. Thank you for posting your review. We will be waiting for your next visit.

10/10 Excellent

Chien Yen

Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 26 Dec 2023
Thank you very much for staying at the Hananori in Ashinoko, Hakone.We are happy to have received your high evaluation.We look forward to welcoming you again.Thank you very much for your kind words.

10/10 Excellent

KOSAKU

Stayed 1 night in Dec 2023
Response from 箱根・芦ノ湖 はなをり on 26 Dec 2023
この度は、箱根・芦ノ湖 はなをりにご宿泊いただき誠にありがとうございます。また、高評価も頂戴でき幸いでございます。今後ともスタッフ一同最高なご滞在を提供できるよう努力して参ります。またのお越しを心よりお待ち申し上げております。ご投稿ありがとうございました。

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hot springs resort near Hakone lake. Exceeded our expectations. Amazing food, lovely staff. Can’t wait to go again. And can’t recommend highly enough
Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 23 Dec 2023
Thank you very much for staying at the Hananori in Ashinoko, Hakone.We are very happy to hear that you were satisfied with your stay.In addition, we are happy to receive your high evaluation.We hope you will enjoy your stay again as we change the decorations in the lobby, the food we serve at meals, and the contents of the hot springs according to the four seasons in Japan.All of our staff will continue to make every effort to provide you with the best stay in the future.We look forward to welcoming you again.Thank you very much for your wonderful contribution!

6/10 Okay

Nicole Sau Yan

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel premises are exquisite and very stylish. Our lake view room is very clean and look out to beautiful lake. However, during checkout we we charged extra for our daughter meal. It came as a surprised since when we book we clearly booked for one room for 2 adults and one child for 15 years old. The check out staff insisted that due to our daughter being 15 we needed to settle to extra fee. I am not sure whether this is how Expedia set up or hotel policy but it scores lower than it should be.
Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 21 Dec 2023
Thank you very much for your interest in Hananori in Ashinoko, Hakone.We have confirmed your reservation for 2 adults and 1 child under 2 years old. We need charge accommodation fee from age of 3 years old. In addition, children aged 15 years old are included in the adult rate, and we have charged an additional fee for them. However, we apologize for not informing you of this at the time of check-out.We will make every effort to inform each section of the hotel so that we can provide a better stay to our guests.Thanks for your contribution.

10/10 Excellent

Tzuhui

Stayed 1 night in Dec 2023
Response from Ashinoko Hanaori Front Desk on 22 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.Thank you for your high evaluation.We will make every effort to further satisfy our guests.Thank you very much for your kind contribution.We look forward to welcoming you again.

8/10 Good

Ching Yi

Stayed 1 night in Dec 2023
Response from Ashinoko Hanaori Front Desk on 21 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.Thank you very much for your kind words.We will do our best to ensure that everyone is satisfied with their stay with us.We look forward to welcoming you again.

10/10 Excellent

Elke, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. We had a wonderful time! Dinner and breakfast were delightful! Enjoyed the stay from beginning to end. Thank you!
Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 20 Dec 2023
Thank you very much for staying at the Hananori in Ashinoko, Hakone.We are very happy to hear that you were satisfied with your stay.We look forward to welcoming you again.Thank you very much for your kind words.

8/10 Good

Chih hsiang

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hakone, Ashinoko Hanaori Front Desk Staff on 20 Dec 2023
Thank you very much for visiting Hakone-Ashinoko Hananori.Thank you for taking time out of your busy schedule to give us your rating.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a few minutes walking distance from the station. Right by the lake. Gorgeous view. Nice outdoor onsen & facilities.
Stayed 1 night in Dec 2023
Response from Hanaori Accommodation Section on 17 Dec 2023
Thank you for your review of your recent stay. I am delighted to read that you had a great experience and enjoyed everything's in Hanaori. Thank you for your time and we hope to have pleasure to welcome you again on your another vacation.Yours Sincerely,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Ashinoko Hanaori surpassed our expectations! From the facilities to the staff, they created an environment of serenity and relaxation, and endeavoured to ensure every guest was taken care of. If you're looking for a time to relax, this is a great place for you - you can enjoy the onsen to your heart's content. The breakfast and dinner were great, as well! We enjoyed trying the various dishes - especially the variius seafood dishes. Situated close to the Togendai Station, exploring the rich history and nature in Hakone was easy! Thank you to the staff for taking great care of us.
Response from Hakone Ashinoko Hanaori, Accommodation Staff on 9 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.Thank you very much for your overall compliments. We are very happy to hear that you were satisfied with your stay.We are pleased to offer dishes according to the season, so please come back again.Thank you very much for your kind words.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hakone Ashinoko Hanaori, Accommodation Staff on 9 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.Thank you for your high evaluation. It is a great encouragement for us.Thank you very much for your kind words.We look forward to welcoming you again.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing gem! Was concerned about location and facilities prior to reserving but I was so wrong. Been traveling for business and pleasure for decades and haven’t seen a place with this level of attention to detail, cleanliness, facility, staff, surrounding environment and FOOD!! Just incredible and look forward to returning on my next visit to Japan!
Stayed 1 night in Nov 2023
Response from Hakone Ashinoko Hanaori front desk staff on 5 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.Thank you for your overall compliments.We will continue to improve our services to welcome you back again, so please come again.Thank you very much for your contribution.

10/10 Excellent

Agatha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a lovely location. The room was spacious only it was not facing the lake but still a very pleasant room. We chose it as it was close to the ropeway. The staff were very helpful and happy to help.
Stayed 2 nights in Nov 2023
Response from Hakone Ashinoko Hanaori, Accommodation Staff on 9 Dec 2023
Thank you very much for staying at Hakone Ashinoko Hanaori.We are very pleased to hear your compliments about our staff. We will continue to make every effort to make your stay even more satisfying. Thank you very much for your kind words.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property with beautiful views. It would be nice to have more dining/ snack options throughout the day. Personally, I would look into staying on the other end of the lake on my next visit.
Stayed 2 nights in Nov 2023
Response from Hanaori Accommodation Section on 21 Nov 2023
Thank you very much for staying with us at Hakone Ashinoko Hanaori. We are very happy to hear that you were able to enjoy with beautiful views of the lake. We will strive to improve our services to make your trip a memorable one. Thank you for your contribution.

10/10 Excellent

PURVI

Stayed 1 night in Nov 2023
Response from Accommodation Section on 19 Nov 2023
Thank you for your feedback.We look forward to welcoming you again.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only good thing about this property is the lobby area, the food and the rooms are disappointing.
Stayed 1 night in Nov 2023
Response from Hanaori Accommodation Section on 17 Nov 2023
Thank you for your feedback.We look forward to welcoming you again.

8/10 Good

Ming Lun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath house has a great but limited view. Food was okay-ish.
Response from Hanaori Accommodation Section on 15 Nov 2023
Thank you for your feedback regarding your stay in Hanaori.We're glad to know you had a good time and enjoyed the dinner buffet.We change the dinner/breakfast buffet depending on the season.We all look forward to seeing you again in the future.Best regards,

2/10 Terrible

Andes

Liked: Property conditions & facilities
Disliked: Cleanliness
I would have rated it 4 to 5 stars. HOWEVER, I almost got into an accident leaving the property with luggage. Leaving the property, you needed to walked a rather steep path. At the last sloped section , it was made from aggregate concrete. It was raining but not too heavily, I was wearing a hiking boot, buy still slipped and my elbow hit the ground and also hurt my shoulder. My luggage was also flying down the slope. I could have broken some bones!! Do something about it, hotel management, before someone gets hurt more seriously. I am still recovering from the injury after 5 days (during my VACATION)!!
Stayed 2 nights in Nov 2023
Response from Hanaori Accommodation Section on 16 Nov 2023
Thank you for staying with Ashinoko Hanaori.We are sorry to hear for what happened to you and we would like to apologize for the lack of consideration from our staff to help you with your luggage. We will share your feedback to the management and try to ensure our guests safety in using our facility, so our guests can have a pleasant stay.We wish for you will recover soon

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hakone Ashinoko Hanaori front desk staff on 10 Nov 2023
Thank you very much for staying at Hakone Ashinoko HANAORI.We are very happy to hear that you enjoyed your stay. We look forward to seeing you again.Thank you for your post.

10/10 Excellent

Samson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely relaxing and unique experience for two American couples recovering from a few days in Tokyo. Location is conveniently located next to the hakone ropeway station. We enjoyed buffet style dinner and breakfast and spent lots of time in the open air baths. Would definitely return!
Stayed 1 night in Nov 2023
Response from Hanaori Accommodation Section on 8 Nov 2023
Thank you for your review of your recent stay. I am delighted to read that you had a great experience and enjoyed everything's in Hanaori. Thank you for your time and we hope to have pleasure to welcome you again on your another vacation.Yours Sincerely,