While we were so happy to have you and your family as our guests recently, we are saddened by your negative review. Please accept our sincere apology for the slight smell of smoke that you encountered as that is something we do not want to have here at the hotel. Although we are a non-smoking property, we occasionally have a guest who does not comply nor care about the lingering odor this infraction creates for others. We will investigate and take corrective measures to remove any residual traces of smoke in guest rooms and will increase monitoring to catch offenders who choose to ignore the non-smoking policy. Our pest control contractor will be contacted regarding your claim of seeing insects at our property. Unfortunately, despite our regular and scheduled pest control measures we do occasionally have a report of an insect in a guestroom or in a public space. We will certainly discuss your comments with our contractor and follow their guidance regarding any change or increase to our usual pest control measures. We will also speak with our housekeeping staff regarding your feedback and relay the need to pay closer attention to in-room and property-wide cleaning efforts. We hope that you otherwise enjoyed your time in the Hagerstown area.

While we are happy that you chose us in your travel plans when visiting the Hagerstown area, we are truly disappointed to read that there were aspects of your stay that were not satisfactory. We do apologize for any inconvenience and are speaking with our maintenance, housekeeping, and reception staff to quickly make improvements for future. We are sorry that your experience was not better enjoyed and hope the rest of your time in the Hagerstown area was pleasant.

We are delighted that you had such a pleasant visit with us recently and it is terrific to see that you appreciated our reasonable rate! Hopefully, you had an opportunity to explore this interesting area while you were here. The historic Civil War battlefield at Antietam is a short drive away as is a hike on the Appalachian Trail in South Mountain Park. The nearby Dutch Market in downtown Hagerstown is also a favorite place to dine and shop, as well. We hope you will come back, again, the next time you are in the Hagerstown area.

We are sorry to see that your visit was not more pleasant and what you hoped for. Our staff is committed to providing guests with comfortable accommodations and many helpful amenities to make their stay relaxing. It is unfortunate that you did not enjoy your visit here at Baymont as much as we hoped you would. Hopefully you enjoyed your time in the Hagerstown area as there are so many fun things to see and do.

Thank you for taking the time to leave us a review and we are disappointed to see that your short time here with us was less than satisfactory. Your comments and observations will be shared with staff and corrective action taken, where appropriate. We hope that you and your family otherwise had a fun time while in the Hagerstown area.

Thank you for being our guest here in Hagerstown and we hope your visit to the area was enjoyable. Hopefully, you found our location convenient to your needs as we are close to the interstate and other highways, and near the shopping outlets, and other points of interest. It is unfortunate if you had witnessed people in the area who were doing things to make you uncomfortable and we will be sure to tell our staff to keep a closer eye and call the police if necessary to avoid it from continuing when witnessed. We thank you staying with us at Baymont.

Thank you so much for staying with us recently, David! Hopefully, you and your family had an opportunity to explore this interesting area while you were here. The historic Civil War battlefield at Antietam is a short drive away as is a hike on the Appalachian Trail in South Mountain Park. The nearby Dutch Market in downtown Hagerstown is also a favorite place to dine and shop, as well. Please accept our sincere apology for the confusion with your room placement. Thankfully, we were able to get you into your correct room and are happy to hear that you appreciated how spacious our rooms are. We also apologize for the slight smell of smoke that you encountered as that is something we do not want to have here at the hotel. Although we are a non-smoking property, we occasionally have a guest who does not comply nor care about the lingering odor this infraction creates for others. We are truly sorry for that. We hope you will reconsider and come back, again, the next time you are in the Hagerstown area; we would love to make it up to you.

Sandra, it is so disappointing to see that you did not have a better time while staying with us recently. We hope you gave us the opportunity to correct something that may have been bothersome to you as guest satisfaction is important to us. Despite what may have occurred, we hope you had an enjoyable time in the Hagerstown area.

Thank you so much for being our guest recently and we are pleased to see that you enjoyed our delicious on-site family diner, open 24-hours a day. Please accept our sincere apology, however, for the poor room condition you had when you checked in as well as the disturbance with neighboring guests. That is not what we want our guests to experience, and we are sorry that the room issues were not properly addressed during your stay. We are speaking with our staff regarding why this occurred and to ensure we have a better process in the future should we need to assist a guest in the future. Our apology if neighboring guests were a disturbance as that must have been a frustration for you. We are truly sorry your visit was not better enjoyed.

Although we are pleased that you chose our hotel in your travel plans, your comments are quite alarming as we take these topics very seriously. We work diligently with a pest control company to ensure the hotel is routinely evaluated for our guests year-round, so your feedback is truly upsetting to us. Any claims such as yours are immediately researched and any pests eradicated quickly to ensure our guests have the best quality and care during their visit. Many other insects resemble bedbugs, and this may simply be a case of misidentification. Whatever the case, we will find the underlying cause. The satisfaction of our guests is incredibly important, and we are terribly sorry that you were disappointed with your recent stay as that is not typical here at Baymont.

While we are happy that you chose us in your travel plans when visiting the Hagerstown area, we are truly disappointed to read that there were aspects of your stay that were not satisfactory, and honestly unacceptable. We do apologize for any inconvenience and are speaking with our maintenance and housekeeping staff to quickly make improvements and get them rectified. We are sorry that your experience was not better enjoyed and hope the rest of your time in the Hagerstown area was pleasant.

Angela, it is disappointing to learn that you did not have a more pleasant visit with us recently as we hoped you would. It is our goal to provide a clean, comfortable, and restful visit for all our guests and we are sorry that we did not achieve that during your stay here at Baymont. We will use your valuable feedback to research these items with our staff and make appropriate corrections quickly as we do not want our guests to be disappointed. We do apologize for the inconveniences but do hope you enjoyed visiting the Hagerstown area.

Michelle, thank you for choosing to stay with us while you were here in Hagerstown. We trust that you had a restful time in your clean, comfortable guest room and that you enjoyed our complimentary and convenient grab-and-go breakfast. Hopefully you also found time to visit our comfortable on-site, specialty coffee shop, JP Mino’s, to enjoy a cappuccino or delicious snack before getting on the road. Do come back to stay at our Baymont Hagerstown, again, the next time you are in the area; we would love to have you!

Thank you for taking the time to leave us a review and for choosing to stay with us recently. We are saddened to see that you were less than satisfied in your stay and we appreciate you letting us know the details. As we are a non-smoking property, we are disappointed that you could smell smoke throughout the property from others who neglected our regulations. We will investigate and take corrective measures to remove any residual traces of smoke and will increase monitoring to catch offenders who choose to ignore the no-smoking policy. We hope that you otherwise enjoyed your time in the Hagerstown area.

Thank you for staying with us recently however we are disappointed you didn't have a better experience.

While we appreciate you choosing to stay with us recently, we are disappointed that your stay was less than satisfactory. Please accept our apology and know that your feedback is important to us here at Hagerstown Baymont and action will be taken to address your concerns. Our pest control contractor will be contacted regarding your claim of seeing an insect in your room; we will follow their guidance regarding any change or increase to our usual pest control measures. We also regret that you did not have a positive experience with our reception staff. Our staff are normally so friendly and helpful, so your comments are alarming. Your experience will be shared with staff so that they are aware that their lapse in service has negatively affected a valued guest(s). Please accept our sincere apology. Hopefully the remainder of your stay in Hagerstown was pleasant.

Your positive review score and helpful comments are so appreciated, Greg! We never tire of our guests raving about our comfortable beds, clean accommodations, and fantastic staff. Hopefully you had a restful sleep in your clean and spacious room with in-room conveniences such as a mini fridge, microwave, and coffee maker. Business travelers are well taken care of when they stay with us with our gourmet coffee shop, our business center with computer/copier/printer, our 24-hour diner for non-stop food and drink options, and 8,000Ft2 of meeting space. We certainly hope that your business needs were met while here and that you will visit again, soon.

Thank you so much for staying with us recently and for the candid feedback. It is our hope that you enjoyed our central location, conveniently located near the airport, restaurants, shops, and various attractions. As you were traveling with family, we trust that you found value in our in-room amenities like fast, free Wi-Fi access, mini fridge, and microwave. Hopefully you had a chance to check out our 24-hour family diner, located right on our property, which makes it easy to grab a delicious meal any time of day. We appreciate your feedback regarding people loitering around the hotel and we will discuss your troubling observations with our team and increase monitoring efforts to discourage this in the future. The safety and satisfaction of our guests are of utmost importance, and we are terribly sorry that we did not achieve this with you.

Thank you for being a recent guest of ours here in Hagerstown. It is unfortunate that you did not have a more pleasant visit as we hoped you would. If there was anything that we could have done to make your stay more relaxing we hope you discussed this with our staff. Thank you.

Thank you so much for choosing to stay with us recently and for taking the time to leave helpful, constructive feedback. Our property is usually ideal for families with children as our rooms are spacious and well-appointed with in-room conveniences such as a mini fridge, microwave, and coffee maker. Families also love the convenience of our on-site family diner, open 24-hours a day, and a gourmet coffee and smoothie café, with delicious drinks and treats. It is so disappointing to hear that the actions of neighboring guests negatively affected your stay and made you feel uncomfortable. We will increase monitoring efforts to better control hallway noise and activity levels. We hope that you otherwise enjoyed your time in the Hagerstown area.

Thank you for being our guest here in Hagerstown and we appreciate you taking time to leave us a review online. Hopefully you found our location to be convenient for your needs as we are close to the interstate and other highways, shopping outlets, and other points of interest. We thank you, again, for staying with us at Baymont and only wish that your time with us had been better enjoyed.

Stephanie, thank you for taking the time to leave us a review and we are disappointed to see that your time here with us was not better enjoyed. Guest satisfaction is our top priority, and we sadly missed the mark with you and your family. We hope that you otherwise had a fun time while in the Hagerstown area.

Thank you for being our guest while you were here in Hagerstown. We hope you found value in our convenient location, near several interstates, and that you and your friends enjoyed our spacious, well-appointed accommodations and property amenities. Our on-site diner, open 24-hours a day, is especially a favorite of our guests for meals and tasty treats. We certainly apologize for the unruly, inconsiderate actions of patrons in neighboring rooms, which is not a normal occurrence; we will have security monitor guest behavior more closely, moving forward. Do come back to stay at our Baymont Hagerstown again.

Colleen, thank you for taking the time to leave us a review and we are disappointed to see that your time here with us was not better enjoyed. Hopefully, you communicated your dissatisfaction with our staff so that we had an opportunity to make things right for you. Your comments and observations will be shared with staff and corrective actions taken, where appropriate. We hope that you otherwise had a fun time while in the Hagerstown area.

We are sorry to see that you didn't have a more pleasant experience while staying with us recently. Hopefully the remainder of your trip was enjoyable.

Thank you for staying with us recently and we hope you got a good night sleep and enjoyed our hotel amenities. Thank you.

Guest feedback and satisfaction is very important to us so we are disappointed to read that overall, you did not have a better experience. We are pleased to see that you found your accommodations to be clean and comfortable; however, we are truly alarmed by your other comments. Our dedicated staff are committed to making all guests feel at home by providing a safe property and clean, comfortable guest rooms with friendly service, so we are dismayed that there were deficiencies that negatively affected your time with us. We will be sure to investigate this and properly address it with our staff and monitor guest activity more closely. Thank you, again, for sharing feedback and we hope that you otherwise had pleasant travels.

Thank you for taking the time to leave us a helpful and informative review. Our goal is to provide a trouble-free and peaceful stay for all our guests, so we are terribly disappointed to read your feedback from a recent visit with us here in Hagerstown. Guest satisfaction is our priority and we do apologize for any inconvenience due to room quality or service and that your asthma was negatively affected by the inconsiderate actions of neighboring guests. Your feedback is valuable, and we will immediately discuss your remarks with our team to avoid these missteps from happening in the future. Aside from this, it is our hope that you found value in our historic area and had a pleasant time visiting Hagerstown.

While we appreciate you choosing to stay with us recently and are glad you found our staff friendly and helpful, we are disappointed to learn that you did not have a better time like we hoped you would. We apologize for any inconvenience with the in-room and property quality levels and will use your valuable feedback to make improvements moving forward as we always want to ensure proper accommodations for our guests. Hopefully, you found value in our hotel’s central location and enjoyed your time in the Hagerstown area.

While we appreciate you including us in your plans to visit the Hagerstown area, we are extremely disappointed to learn that you did not have the pleasant visit you hoped for. As we strive to provide superior customer service and a clean and comfortable guestroom for all our guests, we will certainly research your comments and make any necessary changes. Please accept our apology for any inconvenience you experienced at our hotel and we will be sure to discuss your comments with our staff and have this researched immediately. We are sorry you ultimately did not spend the night but hope that the rest of your travels went well.

Alice, thank you for sharing your feedback and for being our guest at Baymont by Wyndham Hagerstown. We are saddened to learn that there were aspects of your stay that were less than satisfactory and apologize for any inconvenience. Your helpful feedback will be shared with our maintenance and housekeeping staff as we identify and address room deficiencies. Also, please be assured that we will speak with our staff to ensure that they are delivering friendly, professional service when they encounter guests and are sorry if you received anything other than this during your stay. Despite what might have occurred, we hope you had a nice time with your friends while in the area.

Thank you for being a recent guest of ours here in Hagerstown. It is unfortunate that you did not have a more pleasant visit as we hoped you would. If there was anything that we could have done to make your stay more relaxing we hope you discussed this with our staff. Thank you.