Exterior

Reviews of Bandara Resort and Spa, Samui

4 out of 5
Bandara Resort and Spa, Samui
178/2 Moo 1, Bophut, Koh Samui, Surat Thani

Reviews

9.0

Wonderful

Rating 10 - Excellent. 467 out of 860 reviews" "
Rating 8 - Good. 308 out of 860 reviews" "
Rating 6 - Okay. 62 out of 860 reviews" "
Rating 4 - Poor. 15 out of 860 reviews" "
Rating 2 - Terrible. 8 out of 860 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ming hui, Arden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good👍
Stayed 1 night in Mar 2024

10/10 Excellent

Paula Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is a must. Fantastic hotel, superb swimming pools, beach bars, restaurant. A quick walk in to Fisherman’s Village, perfect location for all and of course a wonderful beach front. I highly recommend this hotel and I have stayed in some of the best worldwide, this should be a 5* it’s the best around that’s for sure at a great price. This place will not disappoint.
Stayed 11 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good honest hotel, great pool and beach access with sun lounges. My first night my room was right on the street and it was quite noisy, I filled in the Expedia review saying checkin was good but room was noisy, and they called me the next morning and I switched rooms. Staff were great, amazing breakfast buffet… more than everything you could want!
Stayed 3 nights in Mar 2024
Response from The Management Team on 23 Mar 2024
Dear Jason, Thank you for sharing your thoughts and experience as well as for choosing Bandara Resort and Spa on your recent stay here in Koh Samui.Looking forward to see you for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

Ching Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Koh Ssmui with family and my 9 year old girl. We had a bunk bed and queen size room which is very spacious, much larger than most hotel rooms. Can essily fit 5 people comfortably. Two showers make a difference too. Love the amenities and accessibility to the beach and the Fisherman's Wharf night market. Short ride to changwen and cheongmon beach for a chilllaxing days too. Highly recommended!
Stayed 3 nights in Mar 2024
Response from The Management Team on 23 Mar 2024
Dear Ching, Thank you for sharing your thoughts and experience as well as for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. Looking forward to see you for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

luis

Travelled with partner
Liked: Amenities
Beautiful beach super close to the fisheman's market. Fantastic staff. Unreal beach bar and restaurant
Stayed 5 nights in Mar 2024
Response from The Management Team on 18 Mar 2024
Dear Luis, Thank you for sharing your experience to us and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. It was indeed a great pleasure to assist you and looking forward to seeing you again for another amazing stay! Kind Regards, The Bandara Management Team

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay in the pool plunge villa. It was an exquisite experience like we’ve never had before.
Stayed 2 nights in Mar 2024
Response from The Management Team on 18 Mar 2024
Dear Gabriel, Thank you for sharing your experience to us and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. It was indeed a great pleasure to assist you and looking forward to seeing you again for another amazing stay! Kind Regards, The Bandara Management Team

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Right on the beach
Stayed 3 nights in Mar 2024
Response from The Management Team on 12 Mar 2024
Dear Anthony,Thank you very much for your very positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to chill on the beach
Stayed 5 nights in Feb 2024
Response from The Management Team on 5 Mar 2024
Dear Philip,Thank you very much for your very positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Class incarnation
Stayed 1 night in Feb 2024
Response from The Management Team on 26 Feb 2024
Dear Tyrone,Thank you for your fantastic feedback about your recent stay at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Stine

Stayed 7 nights in Jan 2024
Response from The Management Team on 23 Mar 2024
Dear Stine, Thank you for sharing your rating and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. Looking forward to see for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we didn’t like except for leaving the wonderful staff and resort! They made us feel like family and went out of their way to make sure we had everything we needed. Absolutely everyone went above and beyond. Our best experience EVER! Thank you everyone at Bandara!!!
Stayed 14 nights in Jan 2024
Response from The Management Team on 23 Jan 2024
Dear Shelley,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from The Management Team on 23 Jan 2024
Dear Shayne,Thank you so much for your kind words and positive feedback regarding your recent stay.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

????

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Very quiet, although there are families with children (so do we) it was peacfull The breakfast at the sea view... I will miss it. Love the gardens, also the room was very cleane. The kids club was well equipped for children's. I hope we will come againe.
Stayed 8 nights in Jan 2024
Response from The Management Team on 20 Jan 2024
Dear Guest,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in Dec 2023
Response from The Management Team on 18 Dec 2023
Dear Joseph,Thank you so much for your kind words and positive feedback regarding your recent stay.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Niwadee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management Team on 16 Dec 2023
Dear Niwadee,Thank you very much for your positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 3 nights in Dec 2023
Response from The Management Team on 16 Dec 2023
Dear Joseph,Thank you very much for your positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, great breakfast. Staff are super helpful and friendly. Would highly recommend to anyone who wants a nice strip of lush restaurants and a market on their doorstep and a 10min drive/ride to Chaweng.
Stayed 5 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear John,Thank you so much for your positive feedback regarding your recent stay. We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Shem

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed a very relaxing stay at Bandara. The resort had all the amenities and lacked for nothing. Breakfast at the water’s edge every morning was a treat, as was the fire show during one of their dinners. And sunset coupled with happy hour at the bar is a great way to while away the hours. The staff are all so helpful and friendly. I must give a special mention to their guest relations manager Kitty. He inquired daily into how my stay was going and whenever I needed his help (a late check out) he was quick to sort. People like Kitty who go the extra mile to help make the stay that more exceptional. I can’t wait to return.
Stayed 6 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear Shem,Thank you so much for your kind words to Kitti and positive feedback regarding your recent stay. We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bandara resort was excellent in all respects
Stayed 5 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear Mark,Thank you for taking the time to share your feedback and for choosing our resort for your recent stay here in Koh Samui. Looking forward to provide you another comfortable stay in the future.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodation and facilities, however, the food served was very average.
Stayed 6 nights in Sep 2023
Response from The Management Team on 25 Sept 2023
Dear Jess,Thank you for sharing your experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room with the beautiful pool and would recommend it highly to others. The staff were very friendly and helpful especially the Manager. Thank you!
Stayed 5 nights in Sep 2023
Response from The Management Team on 18 Sept 2023
Dear Sue,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.It brings us immense joy to know that you were pleased with our team members' friendliness, helpfulness, and kindness. We strive to provide exceptional service and create a warm and welcoming atmosphere for all our guests.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Paul on 12 Aug 2023
Dear Robert,Thank you for giving us the perfect score, it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We are looking forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Josephine

Stayed 1 night in Jul 2023
Response from Paul on 16 Jul 2023
Dear Josephine,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future, we have the opportunity to welcome you again With Best Regards, Thannawat (Paul)Ariyathornkanapong Mr.Resident Manager

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many young children
Stayed 10 nights in Jun 2023
Response from Paul on 2 Jul 2023
Dear Anthony,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review.We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools, plenty of sun beds, superb breakfast. Staff extremely polite and welcoming. Noise from adjoining accommodation noisy due to sliding doors. A sweeping brush would have been useful to allow seeping up of tree litter outside plunge pool area. A great place to stay.
Stayed 8 nights in Jun 2023
Response from Paul on 20 Jun 2023
Dear Neil,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review. Always pleasure to read that our guests had an amazing time off with us. It means a lot to us and it keeps us more motivated to work hard and give the best for our guests. Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Marcia

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Paul on 12 Jun 2023
Dear Marcia,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, Samui, We do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort
Stayed 2 nights in May 2023
Response from Paul on 27 May 2023
Dear Jeffrey,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet your expectation.Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing- Tired to find a fault in this resort and came up with nothing!!! From arriving and being greeted with fresh mango juice to the AMAZING pools, clean beach, friendly and happy staff to spacious and very well kept and clean rooms made our stay the best on our Thailand Vacation. The location was perfect within walking distance to Fisherman Village with tons of restaurants, bars and shopping. Would definitely recommend!!!
Stayed 3 nights in May 2023
Response from Paul on 27 May 2023
Dear Jeffrey,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet your expectation.Thank you for complimenting words especially about our services and the friendliness of our team. We strive that all our guest experiences will leave them a lasting memories. Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort but overpriced.
Stayed 4 nights in Apr 2023
Response from Paul on 19 Apr 2023
Dear Peter,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

stephanie

Stayed 4 nights in Apr 2023
Response from Paul on 15 Apr 2023
Dear Stephanie,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your reviewAlways pleasure to read that our guests had an amazing time off with us. We are look forward to welcome you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was much better than we expected! Room was spacious and had a pool view. It was spotlessly clean. We loved the beach and the adults pool and the music playing at just the right level. The happy hour cocktails were delicious, especially the passion fruit daiquiri. Some fab local restaurants nearby and enjoyed drinks at coco tams on the beach. The only criticism would be the breakfast. The food wasn't very well covered and the room was hot so the flies were a bit off putting, especially on the fruit. The juices were also too sweet and artificial - Thailand has such lovely fruit, a juice station would go down well!
Response from Paul on 15 Apr 2023
Dear Roseanne,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your reviewAlways pleasure to read that our guests had an amazing time off with us. It means a lot to us and it keeps us more motivated to work hard and give the best for our guests.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was much better than we expected! Room was spacious and had a pool view. It was spotlessly clean. We loved the beach and the adults pool and the music playing at just the right level. The happy hour cocktails were delicious, especially the passion fruit daiquiri. Some fab local restaurants nearby and enjoyed drinks at coco tams on the beach. The only criticism would be the breakfast. The food wasn’t very well covered and the room was hot so the flies were a bit off putting, especially on the fruit. The juices were also too sweet and artificial - Thailand has such lovely fruit, a juice station would go down well!
Response from Paul on 15 Apr 2023
Dear Roseanne,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your valued feedbackAlways pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We will definitely share your compliments to team.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Jan

Stayed 9 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Jan,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Carsten

Stayed 6 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Carsten,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Sahim

Liked: Cleanliness, staff & service, property conditions & facilities
 
Stayed 5 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Sahim,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Veronika, Prague

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the best property we stayed in at Koh Samui! We’ve stayed in 3 properties and this was by far the best one! Originally it should have been 3 nights but we ended up with 8 nights ;-) We stayed in one of the plunge villas (2 adults 1.5 y old baby) - it was the best as you can enjoy all services of the hotel but you have your privacy. Small pool & garden were great for our baby - very convinient! Villa was spaceous, everything working well, cleaned every day. We tried several times also room service (food from restaurant) - fresh, tasty, did not take too long. Breakfast - great start into the day with eating well and enjoying the view at the sea! Variety of food was very good - the kid’s corner was very nice as well, our baby liked the food, too! Property area - entrance and reception are at the main road but family rooms and villas are behind it, so it’s not noisy (our villa was very quiet). Pools - big one in the middle of the property area, 2 (adults only) at the beach. We didn’t try pools as we were either in our small villa pool or at the sea. We went to the beach in the morning and always found a spot there. Also the sand bags to lay down and relax were nice! Our baby definitely loved the kids club - very spacious and full of different toys! Staff was always very friendly - you see they like their job and try their best! If we ever go to Koh Samui again, we definitely book this hotel again!!!
Response from Paul on 19 Mar 2023
Dear Veronika,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review!Always pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. Thank you for your support towards to our exquisite services. We will definitely share your compliments to team.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Gianluca

Stayed 5 nights in Feb 2023
Response from Paul on 12 Mar 2023
Dear Gianluca,It was a great pleasure having you stay with us at Bandara Resort and Spa, SamuiThank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guestsLooking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Stuart

Travelled with partner
Liked: Staff & service, amenities
Response from Paul on 28 Feb 2023
Dear Stuart,Thank you for your kind review.Looking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

4/10 Poor

Catherine

Stayed 5 nights in Feb 2023
Response from Paul on 28 Feb 2023
Dear Catherine,Thank you for your kind review.Looking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

N

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not 4 star
The staff were very friendly, helpful and welcoming. However, on arrival we asked to change our room overlooking the swimming pool as it was very tired and in need of decorating. The furnishings were pleasant and in good condition but the paint work was chipped and marked. We were told all similar rooms were of the same standard so we stayed where we were. We could have up graded to one of the bungalows but didn't want to give up a beautiful view from the balcony. The housekeeping of the room however was poor. It wasn't cleaned most days before late afternoon and the balcony was never swept or washed the ten days we were there. Actually this was also true of the corridors and stairs where a dead lizard lay for the last five days and is probably still there! The towels were also often very poor being old and thin and occasionally in holes. This was very disappointing for supposedly a four star hotel. This was our 4th destination on this trip to Thailand (we've been before) and it didn't compare with the other four star hotels we stayed in.
Stayed 10 nights in Jan 2023
Response from Paul on 19 Feb 2023
Dear N,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe are very disappointed that we were not able to meet your expectations.Please accept our apologies if not all the aspect of your stay was up to your satisfaction. Your feedback was essential to realize this flow in our system and we are taking all necessary action to improve our shortfall.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel along main road and beach front. Staff excellent! Our room was at front of Hotel and very noisy from traffic on main road. Would suggest room door sealed more to maybe cut out some of noise. Separate toilet and shower area with sliding opaque glass doors with two sinks I liked but insufficient privacy as open planned to room. Ok for “couple” but not two friends sharing.
Stayed 2 nights in Feb 2023
Response from Paul on 15 Feb 2023
Dear Lesley,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet & exceed your expectation. Thank you for complimenting words especially about the friendliness of our team. We strive that all our guest experiences will leave them a lasting memories. I have shared your comments to our management . Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Paul on 11 Feb 2023
Dear Guido,Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests.We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by Nutty and she was so helpful and wonderful and personally made sure we had everything we needed. We got an upgraded room which was incredible too. We loved our stay at Bandara Resort. Thank you
Stayed 3 nights in Feb 2023
Response from Paul on 11 Feb 2023
Dear Dominic,Always pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and very welcoming staff.
Stayed 4 nights in Feb 2023
Response from Paul on 8 Feb 2023
Dear Anna,It was a great pleasure having you stay with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet & exceed your expectation. We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Tom

Stayed 4 nights in Jan 2023
Response from Paul on 4 Feb 2023
Dear Tom,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

María

Stayed 5 nights in Jan 2023
Response from Paul on 4 Feb 2023
Dear Maria,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Celina

Travelled with family
Liked: Staff & service
God service, børnevenligt sted.
Vi havde en plunge pool villa. Ikke hvad vi forventede ud fra bookingen. Kedeligt udeområde og villaen trængte til lidt shine efter man fx har flyttet lamper mm så Man kan se huller i væggene. Fliser var falder af badekarret udenfor og der var kalkaflejringer. Appellerede ikke til brug for os. Gode hovedpuder men hård seng. Det altid en smagssag. Hotellet gør meget i at passe og pleje de store området omkring hotellet, hvilket kun gør kontrasten større til det kedelige villa område. Vi brugte derfor fællesområderne meget mere. Fin pool til de små, og generelt et meget børnevenligt sted. Legerummet var også god underholdning til vores på 1,5 år. Fin gå afstand til Fishermens Village. Sød og venlig service på hotellet. Intet at sætte på personalet. Vi ville ikke booke en villa her igen men vi kunne sargens overveje at tage et værelse i stedet en anden gang.
Stayed 5 nights in Jan 2023
Response from Paul on 31 Jan 2023
Dear Celina,Greetings from Bandara Resort and Spa, Samui Team!!It was a great pleasure having you stay with us.Thank you for taking a time to share your holiday experience with us. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Christina

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad timing perhaps but series of mishaps
I stayed over the holiday period and felt that the hotel may have overbooked and not been able to handle the demand. Breakfast was chaotic particularly at the egg station, waited close to 20mins and ended up having to wait directly in front as they kept skipping my order. The hotel is situated on a super busy road that you will need help to cross which isn’t ideal if you want to get out and explore and not use taxis/transport all the time. There was a power cut over night and the generator was quite loud. They also had a special holiday event which they never mentioned on check in which meant the restaurant was closed to any type of room service. Meant I ended up going out for drinks on an empty stomach which wasn’t ideal, I would have planned dinner outside if I’d known it wasn’t going to be available. Finally my room wasn’t cleaned throughout my stay so water/towels etc weren’t replenished. One positive is the room was actually nice but I think for the price paid which was far more expensive than better equipped hotels the negatives outweigh the positives in my opinion.
Stayed 3 nights in Dec 2022
Response from Paul on 19 Jan 2023
Dear Christina,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe are very disappointed that we were not able to meet your high expectations. Regarding the power cut off during the night its unforeseen circumstantial outside our property it take almost 7 hours and beyond our control, we also suffer the loudness from our neighbor’s generator too, The special holiday event that you have mention is “New Year Gala Dinner” which is provided for all of our customer including you, yes of course it’s not compulsory, however the A La Carte menu is available during the period of event, our restaurant & Bar didn’t close at all, “Finally my room wasn’t cleaned throughout my stay so water/towels etc. weren’t replenished. “ this is unacceptable, even we are running full house but the service is not compromised at lease you should report this or lets us know during your stay or since the first day that you didn’t received the service that will help us to immediately solving. . I apologize if you had mixed emotion during your stay with us and that some point you are not satisfied with our facilities & services. Please accept our apologies if not all the aspect of your stay was up to your satisfaction. Your feedback was essential to realize this flow in our system and we are taking all necessary action to improve our shortfall.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Terisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enough people, not to crowded. Great pools, very kid friendly, excellent breakfast.
Response from Paul on 11 Jan 2023
Dear Terisa, On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
The Manager and all his staff were excellent. They were helpful, caring, knowledgeable and just all around good people. Even though it rained almost everyday, we had an excellent experience. Except the bartender could put a little more wine in the wine glasses
Response from Paul on 20 Dec 2022
Dear James,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet & exceed your expectation. Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager