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Reviews of Grand Royal Hotel

4 out of 5
Grand Royal Hotel
483 Zhong Shan Ave, Tianhe District, Guangzhou, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 135 reviews" "
Rating 8 - Good. 66 out of 135 reviews" "
Rating 6 - Okay. 20 out of 135 reviews" "
Rating 4 - Poor. 9 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peixin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

dawes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel , good price and comfortable bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel

6/10 Okay

Cheong

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for reasonable price
Price is reasonable as the condition of the room is good!
Stayed 1 night in Nov 2017

6/10 Okay

Karol, Orlando, Florida

Liked: Room comfort
Disliked: Cleanliness
Staff does not speak English
We stayed at Grand Royal Hotel for 4 nights during our stay at Guangzhou. Staff members do not speak english. It was extremely difficult to comunicate. We couldn't ask for directions or recommendations. The shower on our bathroom was disgusting. We had a bathtub shower as well and we had to use it, which the water came out all over the bathroom even after putting a shower curtain. Toilet was stained and gave you the feeling the toilets was nasty. The bed was confortable. The food was eateable compared to a hotel we stayed at Beijing. We were on a non smoking floor but people smoked all the time, on the floor, on the elevator, on the halls. We went for business so we had a free hotel suttle to the convention center, which is a plus. Also they have an airport express shuttle service at the hotel for ¥24 a person which was nice. Not close to sightseen.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Disliked: Room comfort
Noisy
Noisy room, noise from outside and air con noisy. Not convenient to get around. No metro nearby.

8/10 Good

Cin Yee

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Good value for money and the hotel was really clean & comfortable. Will definitely come back.

6/10 Okay

Meily, Costa Rica

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, far from everything
The hotel is nice, it has a pool, staff are nice, the rooms are big, a little old but its ok. The subway is 15 mins walk and if you want to take a taxi its like 50 RMB to the main/popular part of the city. Its pretty far from Canton Fair as well but at least they offer Shuttle.

8/10 Good

Adam , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
we rocked up and were very surprised to see the hotel was great looking from the outside. It didn't disappoint when we got inside and to our room. Huge beds, clean and tidy in every way. We loved the view. The place was super tidy. We will be back for sure to this please.

6/10 Okay

Verified traveller

Liked: Staff & service
Doesnt worth that price
location is far from Guangzhou East Railway station, right next to a highway, very noisy at night. Middle class Chinese Hotel. Generally ok but, price is too expensive. They had shuttle bus for Canton Fair. If you have a better International Hotel Chain choice, is better. I wouldnt stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great free shuttle service
Hotel service has improved by providing free shuttle bus service to nearest train station. Given the location of the hotel, I find always got the hard time to get a taxi during peak hour in morning. It is now so much easier and solved my problem faced in previous stay. The airport express service at the hotel is convenient too.

8/10 Good

Dean, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for Business
Stayed for business whilst attending a Trade Fair. Hotel is nice, bed comfortable and breakfast is fine. The only negative would be the state of the carpet in the bedrooms with many stains. This gives the appearance of an unclean room which was in fact very clean. Taxi to the show cost around $40-$50RMB. Be wary of the Taxi's that don't want to use a meter and will try and tell you it is $100RMB. Taxi to airport (metered) was around $160. Many front end staff spoke English. Overall would stay again. This is my 4th stay.

8/10 Good

Robert H, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
First time stay and a rather big learning curve... ie don't take Metro from a/port, do take a #4 bus... dining: delicious but expensive and on 2nd visit, have just discovered many restaurants down nearby side street. Good breakfast (included). Rooms a little dated but very comfortable. Rather remote location and a taxi ride from nearest Metro. Shuttle-bus not as convenient as it could be and drop-off/collect could be improved (not fault of hotel) as with taxi... means large loops to negotiate the road barriers... that #4 bus drops right opp the hotel but with a heavy case, means taxi ride to cross the road (pity). Would consider returning for next fair because hotel is good value...

8/10 Good

Richard, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay...
First time stay and a rather big learning curve... ie don't take Metro from a/port, do take a #4 bus... dining: delicious but expensive and on 2nd visit, have just discovered many restaurants down nearby side street. Good breakfast (included). Rooms a little dated but very comfortable. Rather remote location and a taxi ride from nearest Metro. Shuttle-bus not as convenient as it could be and drop-off/collect could be improved (not fault of hotel) as with taxi... means large loops to negotiate the road barriers... that #4 bus drops right opp the hotel but with a heavy case, means taxi ride to cross the road (pity). Would consider returning for next fair because hotel is good value...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent thAnk you
Only the distance fromage citer center May be an handicap

8/10 Good

Alv, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is around 20 mins from the Canton Fair area.
Hotel is around 20mins from Pazhou Fair area by Shuttle bus of the Hotel, Hotel staff was very friendly, only breakfast was too Eastern style, we could not find things to eat.

10/10 Excellent

JINMAN, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and Good~!
Cheap and Good~! Wide room, nice breakfast, bus to airport

10/10 Excellent

B, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, Clean, Will stay again
Great place with lots of room. Top massage, food was ok.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Good hotel for its value. But breakfast is poor. Food does not seem fresh. Hotel restaurants are all overpriced.

10/10 Excellent

Nikko, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was an excellent experience. 5 star.
A great hotel to stay, clean, comfortable and the staff were very very helpful, Wifi was just great compared to other hotels, rooms were clean and comfortable. The restaurants and specially the buffet had an excellent choice of foods and enjoyed it every single day for breakfast and dinner. All the staff spoke English, or had someone who did ASAP. They have a returning customer.

10/10 Excellent

Wee, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rodrigo, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not so well ubicated
The hotel was very goog, very clean, the breakfast was also good. The only problem is that is not well located, there is not much to do around and the Metro station is 15 minute walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location for canton fair , good breakfast , only bit away from main areas such as shopping and entertainment

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reception of guests are poor
Slow check in and check out. Hotel staffs are not very polite.

8/10 Good

Mike, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel!
Very good hotel, clean, with good staff who speak english and very great restaurant! Very close from the Shanghai train station and metro line but on the other hand a bit far away from the bund and other Shanghai attraction.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Very pleasent stay. Clean, helpful staff, good food.

10/10 Excellent

Geoff, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean and efficient hotel, probably the best Ive stayed in when visting Guanzhou

10/10 Excellent

Pedro G, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for business and attend an exhibition.
Very good Hotel, just paid 10 RMB to the Subway or 27 RMB to Pazhou Exhibition Center. Breakfast is very complete with Wester Food and good service. Good bed, good internet and service... We recommend this hotel for businessmen.

10/10 Excellent

Nasahl, China

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

oks, Ukraine

Disliked: Cleanliness
not good choice if you need WiFi in the room
WiFi connection was horrible, could not open most of the websites that are available elsewhere. Bellboys never cared to find a taxi for us.Reception didn't mention about coupons for breakfast, so we stayed hungry in the morning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to canton fair
The staff were very friendly and helpful. The hotel rooms were spacious, comfortable beds , modern bathroom, air con etc. Extra big gym, pool and entertainment area.

8/10 Good

Jay, Boston, MA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Soothing and quiet location
If it weren't for the location I would've stayed a lot longer. The staff was not too pleasant when it comes to customer service. Restaurants inside the hotel are way overpriced although the quality of food is above average.

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

10/10 Excellent

Tony Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to staying their again.

10/10 Excellent

Rhod, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Royal for Canton Fair
They have really sorted out the lack of taxi's now so a very comfortable 5* hotel handy for the Pazhou - recommend the chinese rather than western resteraunt. But still a 45Rmb ride from town (....or 150 if you ever let them switch the meter off)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good
Good value for the money. If coming from the airport, you can take the airport shuttle bus, Line 4 for 23RMB. But, they'll drop you off across the street and you have to walk approx. 200 meters and then up and over a crosswalk and then back to the hotel. Not too bad unless you have some heavy luggage. The breakfast buffet was great. I had dinner at the Japanese restaurant in the hotel and it was quite overpriced and not too good. In the room, you have to turn on a wall switch next to the bed for the TV to work. Overall pretty good!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Guangzhou
Breakfast was very light and do not have much selection. Very hard to get taxi near hotel.

8/10 Good

Verified traveller

mr
i personaly like the hotel,becouse all their staff are frendly and the hotel is located in good area.next time i will stay in the hotel.is nice and clean hotel.thank you.

8/10 Good

kim, LA, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Hotel but out of the way
This hotel is very comfortable and was relatively well priced but has some issues: 1. it is way out from city center although accessible by metro (15 minute walk through apartment building neighborhood to closest metro stop - best go to next closest station and take cab 2. food is way overpriced 3. very limited English speaking staff although extremely nice.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
the overall of the hotel is satisfactory, but the most important problem is the location .you have to spent approximately 45 mins from the hotel to go to the railway station

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stay in Guangzhou
Hotel is far from Metro station & far from shopping area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND ROYAL HOTEL, GUANGZHOU
The hotel is really nice and comfortable, but it is a long way from the centre- about 30 kilometres. The staff speak reasonable English and are very hospitable. If you want a western breakfast it can be hit and miss.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

esat, istanbul, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can go back. very friendly and helful staff. good fitness room, fine breakfast, good services.
convenient to reach by airport express public bus every 45 minuntes. friendly and helful staff. good fitness room and pool. sauna was not very clean and not warm enough but works. good room service, good breakfast. spacy room with a kettle and comlimentary tea and coffee and fruits on arrival., free internet, although slow. Travel agency at lobby floor was very helpful to recommend city tour and advices.

8/10 Good

Joyce, Sarnia, ON Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canada
This hotel is a good value. The rooms are nice, beds are comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for Canton Fair
The hotel is only minutes away from the Pazhou Complex (2011 Fair location) with bus shuttle service provided by the hotel. Very helpful staff who would go out of their way to assist you. Clean and comfortable room. Would not hesitate to go back to Grand Royal Hotel.