Front of property

Reviews of Hotel Intercity Zapopan

3 out of 5
Hotel Intercity Zapopan
Periferico Poniente 5400, Zapopan, JAL

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 463 reviews" "
Rating 8 - Good. 173 out of 463 reviews" "
Rating 6 - Okay. 52 out of 463 reviews" "
Rating 4 - Poor. 17 out of 463 reviews" "
Rating 2 - Terrible. 21 out of 463 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sasha A

Stayed 1 night in Mar 2022

2/10 Terrible

Ricardo

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When you found hair of another guests in different places of the beds (with a variety of lenght and colors) you can be sure that they don't even bother to wash the bed sheets, really disgusting. I have seen cleaner public restrooms than the beds of this place
Stayed 1 night in Feb 2022

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Pedro, RIVERSIDE

Stayed 1 night in Jan 2022

10/10 Excellent

Leticia, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and access to free self laundry, decent continental breakfasts. I would definitely stay here on my next trip.
Stayed 4 nights in Dec 2021

10/10 Excellent

Leticia, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clen and greet customer service Free laundry self service and fresh healthy breakfast. Great value, would reminded and return again.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

LUIS MANUEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel Intercity on 1 Jun 2021
Buena tarde Sr. Luis Manuel, Nos da mucho gusto que su estancia haya sido de su total agrado, seguimos esforzándonos para que su experiencia mejore en cada visita que nos realice.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Hotel Intercity on 2 Apr 2021
Estimado Huésped: Muchas gracias por sus comentarios, nos enorgullece saber que su estadía fue placentera. Saludos cordiales por parte del equipo INTERCITY ZAPOPAN

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Intercity on 31 Aug 2020
Estimado Sr. Manuel, Nos alegra saber que su estancia con nosotros fue de su agrado. Todos los días nos comprometemos a dar el mejor servicio para nuestros huéspedes. Lo esperamos pronto

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Reservas on 6 Apr 2020
Gracias por su amable evaluación, lo esperamos pronto!!!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
the worst bed in the world, the mattress was very soft and that breaks my back
Stayed 1 night in Mar 2020
Response from Reservation on 6 Apr 2020
We appreciate your comments, we are working on updating them!!!

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. It is always important for the place to be clean and it was. Breakfast was simple but included, they had vending machines in case u forgot toiletries. Laundry service was SOOO convenient. Check in and out was a breeze. Staff was very friendly.
Stayed 1 night in Jan 2020
Response from Management on 5 Feb 2020
Dear guest, we appreciate your visit and hope you come back soon

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel close to Akron Stadium
My friend and I stayed at this hotel due to its proximity to the Akron Stadium where we attended a music festival. We expected the Uber situation to be chaotic after the festival and thought we could walk back if needed. The hotel doesn’t seem to be that far from the stadium on the map but I’m reality there is no direct way there. You have to continuously walk in loops. So if you’re staying here thinking you can avoid the Uber madness, you’re wrong...just wait it out a bit. As far as the hotel goes, we had a very good experience. There was always staff around, the whole facility was very clean and well kept, and the breakfast was quite good.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and location were great! Breakfast was good but they kept running out of food and the area was very small.
Stayed 3 nights in Mar 2019
Response from Reservations on 18 Mar 2019
We appreciate your comments, we work so that our service is the best. It is a pleasure to serve you.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greate cheap option
You get what you pay for.... really nice.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
Zapopan
The hallway and rooms smelt a bit strange. Employees were somewhat friendly! Great price and good though!

10/10 Excellent

Richad , Medellin

Liked: Cleanliness, property conditions & facilities, room comfort
For the price it was awesome
Only one night as we past through town. We thought is was it perfect.

10/10 Excellent

Patricia, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing wifi signal was week

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad internet
Internet doesn't work properly. But the overall service was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Staff was very friendly and nice rooms.

6/10 Okay

Verified traveller

10/10 Excellent

Cesar, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Good customer service, breakfast included (food half quality)

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jorginho, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities
Good cheap hotel
I stayed at this hotel for 4 nights and it was a good experience. Is not very comfortable but you can't ask for much at this price point. It was clean and staff was friendly and helpful. The only negative comment I have is that at the minute you step in to the hotel I experienced this weird smell, I felt it at the lobby, aisles and room. This smell felt a lot worse once you turn on the AC. If I go back to Guadalajara I probably stay in a different place unless budget doesn't allow it. Also there is no store or restaurant or any place you can walk to, a car is really needed to get around unless you preffer to use a taxi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Evan, Boca Raton FL

Liked: Cleanliness, property conditions & facilities
OK in a pinch, but wouldn't rush back
The room was fine, but the AC was extremely loud. So our choices were be very uncomfortable with the heat or try to sleep with loud Air Conditioning. The breakfast was ok, but they ran out of coffee, didn't have bowls out for cereal- we had to eat it out of cups, and the breakfast area was very cramped. There are other hotels in the area that are the same price which I would visit next time instead of this one.

10/10 Excellent

Armando, Bellflower Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family weekend
Great place to stay if You are going to watch a sporting event. The professional soccer team is ten minutes away!!

4/10 Poor

michael, mcallen,tx

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
For a budget tight traveler, no internet
I guess, this hotel is ok if you travel with your family and are looking to cook in the room (however you need to upgrade to junior suite, but is only 10 dlls more though expedia) you will get 2 queen size beds, one tiny fridge, a basic stove and a microwave, including some dishes, pans and flatware, thats it. Staff is friendly, but there is a guy at nights (slim tall and dark color skin) that even being friendly he will just ignore your request, like for ice, there was a night that i actually asked him for the key to the room where they produce the ice, you won't get an ice bucket like in pretty much any other hotel, you will get the ice in a plastic bag, one night i even got a used one, disappointing. hotel is advertised for business people, however, unless you bring your own internet service, the internet speed they provided was pretty much useless, even trying to open an email (just text) was an intensive task, also i got many times a page saying i already surpass my data allowance, when i asked front desk, they said, they have no idea. Finally, i booked 2 nights first (expedia), but the very first one i booked 2 more (same expedia), and called front desk to let them know and ask to kept the same room, the lady said no problem, by the night of the 3rd day,i couldn't open the room, nor the safe(my stuff inside), was very stressful, no help from the staff, finally after a threatening to call the manager and the police the guy acceded to give me the safe code,really bad.

10/10 Excellent

Julio, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My experience at this hotel was fairly good. It was clean and tidy and located near two major avenues. I found nothing wrong with the hotel itself, the only downside is that there are no restaurants or major groceries within walking distance. If you have no car, you've got to take the bus (or taxi) to get where you can buy food. There is a convenience store (called oxxo) that you can walk to. It would take a 10- 12 min.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What definitely stay there over and over!!!
I really enjoyed that hotel the only thing is that they don't have ice machine!!! It's a nice small hotel Very clean and

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and location.
The room was a good size for two people, quite an clean.

8/10 Good

Gil Valenz, L.A. California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice Hotel
I enjoyed my stay as the room and staff were excellent. One thing I wish this new Hotel would obtain is and Ice Machine. However there is a store nearby

8/10 Good

Nancy Mills, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the purpose
We arrived late and had to leave early for a bus to the coast. The hotel was just what we needed for this purpose:clean, convenient, good breakfast included, friendly helpful staff.

10/10 Excellent

Tony, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very good hotel. Staff was excellent.. No resturant close .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
This is a great hotel to stay, it is family friendly and close to nearby malls. I would recommend it for someone looking for a great place to stay with the family. All the staff is very friendly but Fernando Lozano is definitely an asset to their organization. He went above and beyond during our stay, he was always friendly and courteous not only to my family but other guests as well. This gentlemen needs to be recognized for his work. We will definitely stay at this location for our upcoming visits because of Fernando's excellent customer service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind & spoke English well !!
Very nice experience,Next trip to Guadalajara,I'll be staying at this hotel !!!!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Solo falta un buen restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

José Angel, Soledad de G. S.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy agradable, tranquilo y limpio, solo me gustaría que pusieran más personal en recepción para hacer el check in más rápido, hay mucha gente y se toma un tiempo considerable haciendo fila.
Stayed 2 nights in Feb 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Al cobrarnos nos cobraron más de lo que señalaba la reservación en Expedia
Stayed 2 nights in Feb 2024

10/10 Excellent

Rafael Cervantes de la

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien por el lugar
Stayed 1 night in Feb 2024

10/10 Excellent

Matias

Stayed 1 night in Feb 2024

10/10 Excellent

CARLOS CESAR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya necesita una remodelacion de las habitaciones, ya se ven los colchones y los baños viejos. me gusta mucho el hotel pero si necesitan remodelar
Stayed 1 night in Feb 2024