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Reviews of Radisson Hotel Tapatio Guadalajara

4 out of 5
Radisson Hotel Tapatio Guadalajara
Carretera Chapala Km. 6.5, Tlaquepaque, JAL

Reviews

8.2

Very good

Rating 10 - Excellent. 550 out of 1005 reviews" "
Rating 8 - Good. 206 out of 1005 reviews" "
Rating 6 - Okay. 103 out of 1005 reviews" "
Rating 4 - Poor. 74 out of 1005 reviews" "
Rating 2 - Terrible. 72 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outdated furniture and old. Amazing views but it needs to be updated.
Stayed 2 nights in Apr 2024
Response from Antonio Vázquez on 24 Apr 2024
¡Gracias por tu comentario, Rebecca! Estamos trabajando para actualizar el hotel y las habitaciones, seguro que cuando vuelvas tendrás una mejor experiencia.

2/10 Terrible

Sergio, Oxnard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old. We walked into our room and there was a dead cockroach on the floor, AC did not work. Called front desk and they never came to look. Had to go to the front desk and request a different room. Went to the new room and the AC also did not work. Third room, the AC worked but in the middle of the night we woke up and there was a cockroach climbing the side of the bed. Also there was a dead smashed cockroach on the wall. Our other members found a tarantula in their bathroom. Would definitely not stay here.
Stayed 1 night in Apr 2024
Response from Luis Vázquez on 16 Apr 2024
I am sorry to read about this inconvenience, we are definitely working to review this situation

10/10 Excellent

Mario, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Antonio Vázquez on 14 Apr 2024
¡Gracias por toamrte el tiempo de dejarnos un comentario!, ¡te esperamos de regreso, Mario!

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Antonio Vázquez on 11 Apr 2024
¡Mil gracias por tu visita y comentario, te esperamos con mucho gusto de regreso!

8/10 Good

Ana Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Antonio Vázquez on 6 Apr 2024
¡Gracias por tu visita Ana!, nos encantaría conocer tu opinión con respecto a tu estadía. De esta manera podríamos mejorar tu experiencia la próxima vez que nos vistes.

6/10 Okay

Ofelia

Stayed 1 night in Mar 2024
Response from Antonio Vázquez on 24 Apr 2024
¡gracias por tomarte el tiempo para calificarnos, Ofelia! nos gustaría saber en particular si hay algo que afectará tu estadía con nosotros.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, eccept towels were to rought .
Stayed 1 night in Mar 2024
Response from DG on 3 Apr 2024
Thank you for staying here

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent services
Stayed 2 nights in Mar 2024
Response from DG on 1 Apr 2024
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Leslia

Stayed 3 nights in Mar 2024
Response from Luis Vázquez on 16 Apr 2024
¡muchas gracias por tomarte el tiempo de calificarnos!, ¡te esperamos pronto Leslia!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
I believe the hotel needs to be upgraded, but overall the staff was great. What I liked about it is the hotel is located at a private neighborhood over the hill and you have the beautiful view of the city of Guadalajara.
Stayed 2 nights in Mar 2024
Response from DG on 27 Mar 2024
On behalf of the entire team, we thank you for your review. Of course, improvements will be taken into account to guarantee 100% satisfaction on your next visit.

10/10 Excellent

Jorge S

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, beautiful view, quiet
Stayed 3 nights in Mar 2024
Response from DG on 19 Mar 2024
we really appreciate your comments, thanks for staying with us

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DG on 19 Mar 2024
Hola, gracias por hospedarse con nosotros, le recordamos que todos nuestros canales de comunicación se encuentran abiertos para saber como pudimos haber mejorado su experiencia durante su estancia con nosotros. Saludos.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of the hotel was really good: price, cleanliness, on site restaurant and quiet. But the door to my room felt very flimsy, like a good gust of wind or a simple shoulder shove could knock it down, it's a secluded area so I wasn't too worried. The biggest annoyance was my room key not working 4 times, it was a quick fix but having to return to the front desk 4 times was very irritating.
Stayed 4 nights in Mar 2024
Response from DG on 11 Mar 2024
Hello, we are very sorry to hear that you were struggling with the door, we will take steps to change the lock situation in that room so that you do not feel unsafe again. We hope you visit us soon, Regards.

8/10 Good

Analaura

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property has cero accommodations for people with disabilities
Stayed 1 night in Mar 2024
Response from DG on 4 Mar 2024
We are very sorry that we were not the hotel you required.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Place is ok secure but outdated
Stayed 1 night in Jan 2024
Response from DG on 4 Mar 2024
Thank you for choosing us

10/10 Excellent

Reginaldo

Liked: Amenities, property conditions & facilities
Nice view good size rooms
Stayed 5 nights in Feb 2024
Response from DG on 24 Feb 2024
Thank you for your comments.Best Regards

8/10 Good

Sandra, Quartz Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from DG on 22 Feb 2024
Muchas gracias por su preferencia

10/10 Excellent

María y.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 19 Feb 2024
Gracias por su preferencia

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating to my limited Spanish. I didn’t get to utilitize room service if your room isn’t in same building you either have pay cash or go get food. My room was very nice but super cold I called to ask for someone show me how turn on heat no one came but I figured it out. One thing to note the doors are wood and seems like they cut out portion to put metal lock that doesn’t seem that sturdy if someone wanted to get in. And with that being said around 11 at night someone was knocking on my door I couldn’t see out peep hole because it was foggy I called front desk reported it and didn’t happen again but it did frighten me a bit
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Dear guest, we are very sorry for the situations that you mentioned that occurred during your stay, rest assured that it is not our hallmark and we are more than sorry and we offer you a sincere apology.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in GDL
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Thank you for taking the time to leave us a comment.

8/10 Good

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place is up on hill, with great views, in the middle of un upscale residential area, but next to a slum. Furniture is beaten down and outdated. Also, you have to drive like 5 Km south to go north (or cross through the slum)
Stayed 1 night in Feb 2024
Response from DG on 16 Feb 2024
Thank you for taking the time to leave us a comment.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 6 Feb 2024
El Hotel Radisson Tapatío agradece su preferencia

8/10 Good

Jorge

Stayed 1 night in Feb 2024
Response from DG on 20 Mar 2024
Gracias por hospedarse con nosotros, esperamos nos visite de nuevo pronto!

10/10 Excellent

moises

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DG on 6 Feb 2024
Gracias por hospedarse con nosotros

8/10 Good

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wish their was more restaurants. One of the servers was kind of rude. But overall good place to stay
Stayed 3 nights in Jan 2024
Response from DG on 31 Jan 2024
Thank you for your comments

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DG on 31 Jan 2024
Gracias por hospedarse con nosotros

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was pretty skeptical about staying here at first! But every thing turned out awesome. They checked us in 2 hours early. The young lady at the front desk was very nice and polite. The rooms are outdated but everything looked clean. I normally undo the bed to check for any bugs. We had an awesome city view and it was very nice and quiet. Taxi always available. Had breakfast at their restaurant. Food was ok. But everyone there was very nice and friendly. We had a late flight and wanted to kill time in Tonalá. They offered to keep our luggage free of charge after checkout for a couple of hours. It is kind of out of the way and not within walking distance of anything. Thanks to all the staff! Everyone was nice, friendly and professional.
Stayed 1 night in Jan 2024
Response from DG on 30 Jan 2024
Hello!The entire Radisson Tapatío team feels quite flattered by your comments, it makes us more than happy to know that everything was pleasant during your stay with us, of course we remain willing to continue improving our service so that the next time you visit us, everything is even betterGreetings

10/10 Excellent

Richard Allen

Stayed 6 nights in Jan 2024
Response from DG on 25 Jan 2024
Thak you for staying here

10/10 Excellent

NIEVES, GONZALES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views to the city of Guadalajara
Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Thank you so much for your comments

8/10 Good

Yesica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Muchas gracias por hospedarse con nosotros, le esperamos pronto.

10/10 Excellent

Raul G

Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Muchas gracias por su preferencia

8/10 Good

Leonardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the privacy and quiet after exploring the city. very safe and secure also central to every destination. great food and service
Stayed 5 nights in Jan 2024
Response from DG on 19 Jan 2024
Thank you so much for staying with us.

4/10 Poor

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower didn’t work.
Stayed 1 night in Jan 2024
Response from DG on 17 Jan 2024
We are very sorry for the inconvenience, the entire team is sorry. We hope you will give us another opportunity to show you the improvements.

10/10 Excellent

Steven

Travelled with group
Stayed 7 nights in Jan 2024
Response from DG on 17 Jan 2024
Thank you for staying here

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DG on 17 Jan 2024
Muchas gracias por escogernos, saludos

10/10 Excellent

JUAN

Stayed 1 night in Dec 2023
Response from DG on 30 Jan 2024
gracias por hospedarse con nosotros

10/10 Excellent

Rene

Stayed 1 night in Jan 2024
Response from DG on 17 Jan 2024
Hotel Radisson Tapatío agradece su preferencia

10/10 Excellent

Virginia

Travelled with family
The hotel is really clean and the staff is super friendly loved it!!
Stayed 1 night in Jan 2024
Response from DG on 17 Jan 2024
Thank you for staying here and also for your comments

2/10 Terrible

Alvaro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the view and I cleaned it around the place but what I didn't like was that the room was humid and there were cockroachea
Stayed 1 night in Jan 2024
Response from DG on 17 Jan 2024
We are very sorry for the inconvenience, the entire team is sorry. We hope you will give us another opportunity to show you the improvements.

10/10 Excellent

Veronica

Stayed 1 night in Jan 2024
Response from DG on 23 Jan 2024
Hotel Radisson Tapatío Agradece su preferencia

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DG on 30 Dec 2023
Todo el equipo Radisson Taptio se siente halagado, le enviamos un cordial saludo

4/10 Poor

Aurelio

Stayed 5 nights in Dec 2023
Response from DG on 30 Dec 2023
Dejamos todos nuestros canales de comunicación abiertos para saber en que podemos mejorar

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a ATM 🏧 because the hotel don’t accept foreign currency.
Stayed 1 night in Dec 2023
Response from DG on 30 Dec 2023
thank you for staying here

8/10 Good

Minerva

Liked: Staff & service, property conditions & facilities
Response from DG on 7 Feb 2024
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Mario Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the small price
Stayed 3 nights in Nov 2023
Response from DG on 20 Dec 2023
Thank you for staying here

8/10 Good

erika ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It only sucks if they place you on the far rooms because you won’t get any WiFi service, they don’t have a phone in the rooms to call the lobby if you need assistance you have to walk down to the main lobby!
Stayed 3 nights in Dec 2023
Response from DG on 18 Dec 2023
Thanks for staying hereBest Regards

10/10 Excellent

Andreya

Stayed 1 night in Dec 2023
Response from DG on 18 Dec 2023
Gracias por escogernos, un saludo.

8/10 Good

pablo the gamer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place is quite, easy parking but the carpet is old.
Stayed 2 nights in Dec 2023
Response from DG on 14 Dec 2023
Thank you for choosing us

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DG on 11 Dec 2023
Muchas gracias por escogernos durante su visita a nuestra ciudad, les esperamos pronto

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from DG on 7 Feb 2024
Gracias! todo el equipo se siente halagado, saludos