I thought desk staff were very poorly organized. When I first got there I was put in dirty room, you would think staff would know which rooms were clean. The most disturbing thing was, I was asked to pay a 500 pesos deposit for frig drinks. I was not going to use, but pay anyway. But upon leaving for airport, I asked for the deposit to be returned. The clerk stated they did not any money to return the deposit. Waited 25 minutes for him to call around for help, still was not able to come up with the deposit. WOW I have never had this happen before. I stay in hotels 50+ days per year. The clerk finally gave a voucher to my Taxi cab driver, to receive deposit at a later date. WOW!!!!
Truly I was left speechless.