Grosvenor At The Bank Gallery Tours and Activities

I would have rated my stay higher had I not had a bad experience at the Fulton street bar ordering breakfast. I was told to go to the bar to order food to go which I had done. The guy who took my order was all over the place and seemed like he was kinda new. He took my card and proceeded to hold my card at the bar sitting atop the card reading machine for payment. As he was ringing up another customer with my card still sitting on top of the card reader he proceeded to have it their order charged to my card. I told him it charged to my card due to me getting notifications and rudely said I’m refunding it back didn’t apologize or anything. Even after texting the concierge about it nothing was done about it and is still showing as a charge pending on my card. My only other complaint is the shower only has one door so the rest of the shower is wide open with water from your shower spilling on the floor.

Room is very clean. The famous food area has very good food choice. The air in the casino area is good compared to other casinos.

Atmosphere is very impressive, great location!