2/10 Terrible
Christina
Travelled with partner
9 May 2024
Liked: Property conditions & facilities
After enjoying stays at two other fantastic hotels in St. Lucia during my recent trip, I opted to spend one night at the Royalton due to its proximity to the Jazz festival. However, from the moment I arrived, it was nothing short of a nightmare. Despite arriving earlier than the 3 pm check-in time, I was assured by the reception team that my room would be prepared promptly. As they gathered my details, a guest at the front desk was already complaining about the poor condition of her room, which was the first red flag. After waiting for two hours, I returned to the front desk at 3 pm only to be informed that my room still wasn't ready. Over the next three hours, the front desk repeatedly told me to wait just another 15 minutes, without providing any accurate information or clear timeline. Meanwhile, multiple other guests approached the front desk with complaints about their rooms, including one couple whose ceiling was leaking and eventually caved in, resulting in them wasting half a day waiting for another room. Due to the excessively long wait, I ended up missing the event I had paid to attend. The room itself was quite basic and had a strange clinical, clammy smell. Despite boasting about the room being stocked with drinks, the fridge only contained two small Piton beers, with no water in sight. The only redeeming qualities of the hotel were its communal amenities such as the pool, basketball court, and bars. Would I consider returning? Absolutely not! I would recommend b
Christina
Stayed 1 night in May 2024