Front of property

Reviews of Sleep Inn

2.5 out of 5
Sleep Inn
945 Highway 155 S, McDonough, GA

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 63 reviews" "
Rating 8 - Good. 11 out of 63 reviews" "
Rating 6 - Okay. 10 out of 63 reviews" "
Rating 4 - Poor. 13 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Sylvia,Thank you for choosing to stay with us! We hope you had a wonderful time and look forward to welcoming you back in the future.

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I gave it a higher review because of the friendly staff. I booked this location mainly because it had an indoor pool. Never during booking or check in where we told the pool was closed, my daughter was disappointed. The shower head was covered in mold and someone elses pubic hair was on the wall of the shower. Place has clearly not been cleaned well.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello John, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff. We encourage guests to reach out to management directly with any concerns during their stay for immediate assistance with any issues they may encounter.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
Staff was pleasant and friendly. They called a few minutes after we arrived and asked if everything was ok. The fan in the bathroom was TERRIBLY noisy. When I told them they asked if we wanted to change rooms. We just didnt use the fan. Bkf was very minimal. Not too bad for a one night stay while traveling. Very good shower and comfortable beds.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Lisa, We appreciate your kind words about our friendly staff and comfortable accommodations. We apologize for any inconvenience caused by the noisy bathroom fan and the minimal breakfast offerings. Your feedback will be shared with our team to make improvements for future guests. We are glad you enjoyed the shower and had a comfortable night's rest.

10/10 Excellent

C

Liked: Cleanliness
Thanks
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi C,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
That darn train! I know the hotel can’t do anything about it, but goodness!
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Hi Jay,Thank you for sharing your feedback regarding the train noise during your stay at our hotel. We understand that train noise can be disruptive and apologize for any inconvenience it may have caused you.While we, unfortunately, cannot control the train schedule or noise as it is beyond our control, we sympathize with the impact it had on your stay. We understand that a peaceful and quiet environment is important for our guests' comfort. We appreciate your understanding in this matter.If you have any specific preferences or requirements for future stays, such as requesting a room further away from the train tracks, please let us know in advance, and we will do our best to accommodate your needs.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
The room didn't have a tub ,was very dirty had to get cleaner to clean it to take a shower since they refused to put me in another room staff was rude had to ask for towels and when checking out a RAT ran across the lobby when we told desk manager he stated yes we know it came from outside never again they didn't even compensated for the issues
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Laura, We're sorry to hear about the inconveniences you encountered during your stay. Our team strives to address all concerns promptly. Please contact our management team directly to address any outstanding issues from your stay. We appreciate your feedback as it helps us improve our services moving forward.

6/10 Okay

Jan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and welcoming. Room smelled fresh and clean. Property in bad need of upgrade. Bathroom toilet paper holder falling off wall. Shower stained with blue dye. Tile grout was discolored and appeared dirty. Furniture in room was pealing. Towels were paper thin as were the walls.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jan, We appreciate your kind words about our friendly staff and clean rooms. We take all feedback seriously and will share your comments about the property condition for future considerations. Thank you for bringing these matters to our attention, we value your opinion and will address them appropriately.

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was drained for maintenance. We specifically chose this property for the pool and the closure was not disclosed during the booking process.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Keith, We apologize for any inconvenience the maintenance caused. We recommend reaching out to our management team for further assistance regarding your experience.

4/10 Poor

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had black mold growing in the bathroom, the walls and room in general was extremely dirty!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Kendra,We are sorry for the unsatisfactory experience you had during your recent stay at our hotel. We apologize for the presence of black mold in the bathroom and the overall lack of cleanliness in your room. This is completely unacceptable, and we understand how this would have negatively impacted your stay.Ensuring a clean and healthy environment for our guests is of utmost importance to us, and we take your feedback very seriously. We will investigate this matter thoroughly and take immediate action to address the mold issue and improve our cleaning procedures to prevent such occurrences in the future.We deeply regret that we fell short of your expectations, and we understand your disappointment. We appreciate your feedback and will use it as an opportunity to improve our services. If there is anything else we can do to assist you or if you have any additional comments, please do not hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a significantly improved experience in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia did not have our reservation at the hotel so check-in took a long time.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi David,Thank you for bringing the issue with your reservation to our attention. We apologize for any inconvenience and delay you experienced during the check-in process due to the reservation not being found in our system.While we strive to ensure that all reservations are accurately processed, unfortunately, there can be instances where errors occur, leading to unexpected situations like the one you encountered. We understand the frustration and inconvenience this may have caused.We will investigate the matter further with our reservation and front desk teams to identify the cause of this issue and take appropriate steps to prevent similar incidents from happening in the future. We value your feedback as it helps us improve our processes and provide a better experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

4/10 Poor

Krystal

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff is definitely amazing but the rooms can use some updating. Room I was in had chipped paint sheets not the whitest, nightstand chipped, mini fridge was rusty on the outside. Wasn’t filthy but definitely a lot of corners being cut.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Krystal,Thank you for providing feedback on your recent stay at our hotel. We appreciate your kind words about our front desk staff and their excellent service. However, we understand that there were some areas in your room that could benefit from updating and attention.We regret that you experienced chipped paint, less-than-white sheets, a chipped nightstand, and a rusty exterior on the mini-fridge. We apologize for any inconvenience caused by these issues. We will address these concerns with our housekeeping and maintenance teams to ensure that necessary updates and repairs are made to improve the condition of our rooms.We appreciate your feedback regarding the overall cleanliness and quality of our property. We take these comments seriously and will review our processes and procedures to maintain a high standard throughout.Your feedback is valuable to us as we continually strive to improve our guests' experiences. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to contact our management team directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

Antnisha

Liked: Staff & service, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Antnisha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Daniel

Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Daniel,We appreciate you choosing our hotel for your stay! If there are any details from your visit you'd like to share for us to improve, please reach out. We hope to welcome you back soon for an even better experience!

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great until morning when I felt like I was in the movie "My cousin Vinny." Train whistles woke me twice before I planned to get up.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 22 Feb 2024
Hi Karl,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments.We understand how disruptive unexpected noises can be, especially when you are trying to rest. Unfortunately, train whistles are beyond our control as they are part of the surrounding area's infrastructure. However, we apologize for any inconvenience caused by the timing of the train whistles and the impact it had on your sleep.We appreciate your understanding in this matter, and we will make sure to inform future guests about the possibility of train noise in the area. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Yussuf

Liked: Staff & service, property conditions & facilities
I like the staff
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Yussuf,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

2/10 Terrible

Jakeria

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Jakeria,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Poor

Cheri

Liked: Staff & service
Terrible mattres
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Cheri,Thank you for your feedback regarding the mattress. We apologize for any discomfort you experienced during your stay. We appreciate your input and will certainly take it into consideration as we strive to improve our guest experience. Please feel free to contact our management team directly to discuss your concerns in more detail.

8/10 Good

Aubrey

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
HI Aubrey,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Marlita

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Marlita,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Aubrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 17 Jan 2024
Hi Aubrey,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Kevin, Kissimmee

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 13 Jan 2024
Hi Kevin,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Marlita

Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 12 Jan 2024
HI Marlita,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Shawn

Travelled with family
Liked: Staff & service, property conditions & facilities
Very economical place to stay with friendly staff and adequate continental breakfast (kudos for having it available on Christmas Day when we stayed there). Low marks for cleanliness because the fixtures in the bathroom were rusty and rickety, although they worked okay.
Response from Manager on 10 Jan 2024
Hello Shawn,Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that you found our hotel to be economical and our staff to be friendly. It is also great to know that you appreciated our continental breakfast on Christmas Day. We apologize for any inconvenience caused by the condition of the fixtures in the bathroom. Your comments will be shared with our maintenance team for their immediate attention.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Stephen,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. Should you have any further feedback or any additional needs in the future, please do not hesitate to reach out to us. We are always here to ensure your stay is exceptional.

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Shani,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and amenities to all our guests, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future for another memorable stay.

4/10 Poor

Kalahari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kalahari,We're sorry to hear that you were not completely satisfied with your stay. Please reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to make it right for you.

6/10 Okay

Kathy

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 29 Dec 2023
Hi Kathy,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Tonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Tonia,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an exceptional experience with us. If you have any suggestions or additional feedback, please don't hesitate to reach out to us directly. We truly value your opinion and hope to welcome you back in the future.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 18 Dec 2023
Hi Igor,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excellent

Quinesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 Out of 10
The hotel was very clean! The staff was attentive and very welcoming! I most definitely recommend!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 14 Dec 2023
Hi Quinesha,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, the service of the staff. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Hayliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 1 Dec 2023
Hi Hayliya,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Derrick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The adjacent room was very loud until 7am both days, even in the hallway. We didn't sleep and was very disappointed.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Derrick,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered with the noise caused by other guests.Please know that your voice is of tremendous importance to us and we are confronting the issue that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing this matter with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
gun shots fights etc
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 22 Nov 2023
Hi Daniel,Thank you for informing us. We will address this incident with the front desk staff and the management.This is not the kind of service or safety that we aspire to deliver to our guests, and we apologize for any inconvenience. Please know that we value your comments and will investigate and take appropriate action to address this issue. Thank you very much.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Check was easy. Staff member was friendly. Places to eat/shop could be found 5 to 10 minutes.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Jennifer,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the friendly service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice from the room to the pool all of it
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Barbara,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

4/10 Poor

Robin

Business traveller
Liked: Cleanliness, staff & service
Do you like choo choos?
Location is terrible, traffic is constant hard to get in and out of. Railroad track directly behind hotel, train horns sounding all his of the night.
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Robin,Thank you for sharing your feedback regarding your recent stay. We understand that the hotel's location may not have met your expectations. We apologize for any inconvenience caused by the traffic and train noise in the area. Providing a peaceful environment for our guests is a priority, and we will certainly take your comments into consideration for future improvements.

10/10 Excellent

Khalif

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 22 Nov 2023
Hi Khalif,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Angela

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 30 Oct 2023
Hi Angela, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Trishana

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed ☹️ in the place and the review online was good but in-person seen the place… I will never stay there again… the 3rd floor where they was putting me; was stink of weed, cigarettes and in the room the walls was dirty, the curtain and a/c was black and full of mold… the bed was stainy, room was dusty..had to ask for an change room… went to the first floor it was okay but wasn’t the best…. Cause when I left up the sheet and the mattress cover full of so much stain and yellow stuff on the mattress… had to ask to change everything on that bed… I was so dissatisfied with everything. When you ask the housekeepers to clean the bathroom 🚽 they use only water to wash the shower and the toilet bowl… (no bleach, no fabulous, pine sol) those housekeepers don’t know anything about been an housekeeper cause it was disgusting… good thing I bring Clorox wipes/ and sanitizer spray to clean down the place… the breakfast station was very disappointing also like nothing that was shown look the same. I see something and I say something… The front desk girl that work from 3-11… she’s very polite, kind, and very understanding. But I WILL NEVER EVER STAY THERE AGAIN! Thank you for having me even though.
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on 22 Oct 2023
Hi Trishana,We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the discomfort you experienced during your stay. We are taking note of all the issues that you encountered, especially the poor state of your room and bathroom.We understand the frustration and you have every right to be disappointed. Each room should be thoroughly prepared, checked, and cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. We do appreciate you mentioning the kind service provided by our front desk staff.Still, this is not the kind of service or safety that we aspire to deliver to our guests, and we apologize for all the inconvenience. Please know that we value your comments and will investigate and take appropriate action to address the issues you encountered. We appreciate your business and want to assure you that this is not typical of our standards. We recognize that your total experience fell far short of your expectations, and we are dedicated to making changes to guarantee that this does not happen again. We hope to serve you again in the future and offer you with the outstanding stay that you deserve.

2/10 Terrible

Vivian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Awful stay!!!
Customer service was great. The room wasn’t clean. The hotel hallway had a terrible order. The bed was very uncomfortable. It made noise everytime you moved. It was like sleeping on cardboard. I will not go back.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 13 Oct 2023
Hi Vivian, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the poor state of your room.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

6/10 Okay

Ciara

Travelled with partner
Liked: Cleanliness, staff & service
Our stay was good. It was a convenient location and the facilities were clean. They accommodated an early check-in with no problem.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 10 Oct 2023
Hi Ciara, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Daquon

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 26 Oct 2023
Hi Daquon,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Vanice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor quality hotel. The room had a disgusting smell and everything was rusted, and found hair on towels and bedding. Will not return
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 15 Sept 2023
Dear Vanice,We are sorry to hear that you had a less-than-ideal experience at our property. Each room should be thoroughly cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

10/10 Excellent

De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again after a long trip
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 12 Sept 2023
Dear De, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 29 Aug 2023
Dear Michele, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations Management on 25 Jul 2023
Dear Cheryl, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 23 Jul 2023
Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 4 Jul 2023
Dear Karen, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Michael

Business traveller
Liked: Staff & service
This hotel is getting tired and has signs of management not wanting to invest in its renewal. The room was not what you would call clean. Breakfast was blah. The desk chair was broken. And the train that runs right behind the facility likes to blow the whistle right outside the rooms. Not again...
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 4 Jul 2023
Dear Micheal, We're sorry to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are taking note of all the issues you have experienced. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 29 Jun 2023
Dear Stephanie,We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.