Greenmount West Hotels, Baltimore

"Very friendly and attentive staff who were happy to store my bag and would say good morning and welcome me back by name, which was nice. I didn't spend much time in the hotel, but the room was clean and overall I had a fine experience. The room doesn't have a microwave, and there's no bottled water or water station, but I didn't find it to be a big deal. The location is decent and I felt safe enough returning at night, but I did keep the shades closed because my room was on a low floor visible from the street."

"Had a relaxing staycation here, beautiful rooms. good food/bar will be back soon "

"The hotel overall was nice but my room mirror was cracked. The employees were nice for the most part. I was a little disappointed because they do not have a garden rooftop at this specific location as mentioned in the amenities."

"Excellent property, clean and accessible. Restaurants on site and nearby are great too. I stayed here on 2 other occasions for half day conferences offered on site. I requested and received late checkout for full participation in the event. I was disappointed I was not able to have a late check out but instead was advised to have my luggage at the reception desk this time. "

"Was very comfortable. Harbour side view was !!!"

"When I checked into the hotel on Thursday it went smoothly but come Friday night -Sunday morning I had to make numerous phone calls to the front desk everyday because kids was running up and down the halls loudly and banging on doors and was even running in the halls passed the times it said it was quiet hours and I couldn’t sleep or rest. And all the front desk said is they couldn’t do anything about it and that they would send their maintenance or cleaning people to go check it out and to me that’s unacceptable because if I’m making the same phone call about the same incident something should of been done the very first time "

"The staff stole an $80 medicated rub from my wifes toiletries that she uses on my back (I've broken 13 vertabra in the past and that's why I have it). It was in a tote bag on the ground next the phone in the room. We came back from lunch and the tote bag was empty. They had emptied the trash but not other cleaning was done like they took it and never came back. We requested they come back to the room 6 times. Nothing was done BUT they did come to ask about missing clothes someone had forgotten in the drawer...very upset."

"This property was very nice. I needed a quick overnight place to stay and this was perfect. The location is right off 95 which was exactly what I needed. I would definitely recommend. "

"The hotel itself was okay. After calling 5x's with no answer house keeping did finally respond to my request for an extra blanket and a set of towels. 2 hours later they did bring it to the room. I went to take a shower that evening the water was cold. I called guest services and maintenance showed up made an adjustment where it was now lukewarm. I was just like whatever, its better than it was. BTW the maintenance guy was excellent. Then we had to stare at a pile of soiled linen stacked up right across from our room for the two days we were there. I only saw housekeeping 1 time in the hotel, and that was when they answered my request. The staff was friendly overall. The expeience, I would definitely not stay here again because of it."