Everything was excellent from start to finish. I arrived very late as I was travelling from London that evening, I had phoned to say I would be arriving late, but my train was slightly late as well. No problem, I had a friendly welcome and got to my room quickly. The room was clean and comfortable with everything I needed. The only concern I had was no hot water on my first morning, however this was just a case of needing to let the water run, then it was perfect. It is a great location, you can walk wherever you want to go In Glasgow, which is perfect for me. All members of the team were friendly and helpful with any questions and requests that I had. So overall I was very happy. I will definitely stay there again when I am in Glasgow and I recommend anyone else to do the same.