Grasstree Beach Tours and Activities

The pool was nice and not to far to walk to the beach.

This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.

The apartment was not clean. Dirty towels left behind bathroom door. Bathroom bench was not wiped down. I could tell the attempt to clean the room was in a rush. Kitchen floor was dirty when arrived and had to mop up black shoe marks on tiles. 2nd day power outage for 2hours because on new aircon installation. All days had drilling noises so works were being carried out . Making it unpleasant when resting. Evenings it seemed the internet for the TV was not working. Have given up watching TV on 2nd night. Other guests were noisy after hours in the pool. It seemed management did not care. Most of them were young. Overall the experience was unpleasant and I’m very disappointed that I booked this place for my family. Never again.