Family Hotels & Resorts in Grasonville from NZ$179

"Check in/out was simple. Very clean and up to date rooms "

"We had brought some leftovers and cake to celebrate a birthday in the room and it became infested with ants. No apologies or conversation was had and chemicals were sprayed while we were in the room."

"The staff was very helpful in our need for accessible accommodations"

"The hotel is in a good location, walkable to restaurants, nightlife. The room was worn, but clean. The lobby coffee carafe was empty at 7 am on a Sunday morning, very surprising. Did not have time to wait for a new carafe to brew, as Uber was waiting. There was a dog wandering around the lobby, unleashed, I think belonging to a guest, but they were not near him. Parking is very limited, though there was a valet to help with parking."

"Valet parking only, had to remove bags before checking in and then finding out our room, in a building three blocks away, was not ready. Our bags were placed in a room behind the desk. Told that we would be texted when the room was ready, we walked around town for over an hour. No text so we returned and were told our room was ready. Grabbed a cart and loaded luggage for three-block hike. "

"My husband and I were celebrating our 50th anniversary and planned to stay on May 9th and 10th. The first night in our room there was a leak that dripped all night and kept us awake. In the morning we found water pooling on the floor and clothes were soaked from a significant leak from the ceiling. The room had to be taken out of service and they had no available rooms for the 2 nd night since they were sold out. The manager told me we would be refunded and would handle contacting hotel.com. We’ve never gotten a refund or response when called or emailed. I would never stay again. "

"Facilities are old"

"The staff is attentive and the hotel is clean and modern."

"We had yet another wonderful stay, great views, very comfortable. Some areas (primarily outside) would benefit from some paint. "