Grand House Zipline Tours and Activities

The hotel and staff were absolutely amazing!! Walking distance from shopping and subway and bus transportation. Only thing we didn’t like was how hard the beds were and how tiny the pool was but other than that we enjoyed our stay!

I have stayed here many times. This time the room and bathroom were not well cleaned. The ice bucket bag was never changed nor the water thrown out. The pillows are ridiculous—there’s nothing left in them. I am disappointed.

Great View, But Comfort and Convenience Fell Short Our stay had some positives, but several issues made it less enjoyable than expected. The highlight was definitely the incredible view of Central Park from our room — truly stunning and a memorable part of our trip. Unfortunately, the air conditioning in our room wasn’t working properly, and we ran into other guests experiencing the same problem. We had to ask for a fan, but even then, sleeping was uncomfortable due to the heat. While all six elevators were working, wait times were still surprisingly long. In the evenings, the lobby would get quite crowded with people heading to the rooftop, which made coming and going a bit chaotic for hotel guests. Overall, a decent stay in a great location, but some important comfort and service aspects really need improvement.