Deluxe Double Room

Reviews of Saray Hotel

4 out of 5
Saray Hotel
P Enrique Tierno Galvan 4, Granada, Granada

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 1003 reviews" "
Rating 8 - Good. 427 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

louise

Travelled with group
Liked: Cleanliness
Well situated . Front desk very friendly
Stayed 1 night in Mar 2024
Response from Hotel Saray on 26 Mar 2024
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabel AguadoGuest Experience Team

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Work being done, noise
Stayed 1 night in Jan 2024
Response from Hotel Saray on 6 Feb 2024
Dear Lorraine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are so sorry for the inconveniences.Sincerely,Isabel AguadoGuest Experience Team

4/10 Poor

World

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Who gave this hotel 4 star? It's defiantly more of a motel category. Screams Old. it's nothing what you see in the pictures. It's very dated and need lot of updates. Terrible bathrooms and connecting two twin bed - they sell it as a single bed! you will never know!!! It's far from the city center and added cost of uber/ taxi. Breakfast is very okay only. Not much clean overall. Avoid if you can!
Stayed 2 nights in Dec 2023
Response from Hotel Saray on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Isabel AguadoGuest Team Experience

4/10 Poor

Grant

Stayed 6 nights in Dec 2023
Response from Hotel Saray on 24 Jan 2024
Estimado Grant,Lamentamos no haber estado a la altura de sus expectativas. Seguiremos trabajando para mejorar en el futuro.Atentamente,Isabel AguadoGuest Experience Team

6/10 Okay

Amine

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Hotel Saray on 24 Jan 2024
Estimado cliente,Muchas gracias por compartir su experiencia en nuestras instalaciones. Nos alegra saber que hemos cumplido sus expectativas y esperamos poder recibirle de nuevo muy pronto.Atentamente,Isabel AguadoGuest Experience Team

10/10 Excellent

matilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Saray on 26 Dec 2023
Estimada Matilde,Muchas gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos recibirle de nuevo muy pronto.Atentamente,Isabel AguadoGuest Experience Team

8/10 Good

kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Saray on 7 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabel AguadoGuest Experience Team

8/10 Good

Justine

Stayed 1 night in Oct 2023
Response from Hotel Saray on 26 Oct 2023
Dear Justine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabel AguadoGuest Experience Team

10/10 Excellent

Mustapha

Stayed 5 nights in Sep 2023
Response from Hotel Santos Saray on 22 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marta Alvarez Guest Experience Team

10/10 Excellent

Ariyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool, and the breakfast buffet was good too! However I did not receive the discount from expedia which we were promised to receive.
Stayed 8 nights in Aug 2023
Response from Hotel Saray on 31 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabel AguadoGuest Team Experience

10/10 Excellent

Muhammad

Stayed 1 night in Aug 2023
Response from Hotel Santos Saray on 29 Sept 2023
Dear Cinthya, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Marta AlvarezGuest Experience Team

8/10 Good

Marcus

Stayed 1 night in May 2023
Response from Hotel Santos Saray on 5 Jun 2023
Estimado cliente, Gracias por tomarse el tiempo en valorar su experiencia con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Marta AlvarezGuest Team Experience

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Decent Option
A pleasant lobby area and checked in by a very friendly member of staff. Comfortable and clean room. Swimming pool seemed to be closed. Location is good for public transport connections to bus, train station and to Alhambra. Also an easy walk to the Cathedral. Breakfast was quite crowded, a number of your groups in residence. I wonder if the breakfast room is kept unnecessarily hot in order to limit the time one can comfortably spend enjoying the buffet?
Stayed 2 nights in May 2023
Response from Hotel Santos Saray on 23 May 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Marta AlvarezGuest Team Experience

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Santos Saray on 5 Jun 2023
Estimado cliente, Gracias por tomarse el tiempo en valorar su experiencia con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Marta AlvarezGuest Team Experience

6/10 Okay

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Description
Hotel is clean away from center but cheap taxis very "plastic" cheap settings big rooms
Stayed 1 night in May 2023
Response from Hotel Santos Saray on 14 May 2023
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marta AlvarezGuest Team Experience

10/10 Excellent

Yafan, Fremont

Stayed 2 nights in Apr 2023
Response from Hotel Santos Saray on 19 May 2023
Estimado Huésped,Gracias por valorar su estancia en nuestro hotel. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Marta AlvarezGuest Team Experience

6/10 Okay

Quirico

Travelled with family, Travelled with group
Disliked: Amenities
OK.
Stayed 2 nights in Apr 2023
Response from Hotel Santos Saray on 9 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Marta AlvarezGuest Team Experience

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historical decoration. Very close to downtown and nice restaurants.
Stayed 2 nights in Apr 2023
Response from Hotel Santos Saray on 9 Apr 2023
Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Marta AlvarezGuest Team Experience

10/10 Excellent

Salman, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Granada; amazing decor in the room with strong Alhambra vibes. Reception staff were extremely friendly and helpful as well. Parking was a breeze. Amazing experience. Highly recommend!!!!
Stayed 1 night in Mar 2023
Response from Hotel Santos Saray on 24 Mar 2023
Dear Mr. Salman, Thank you so much for taking the time to complete this survey and for your amazing scores and feedback!I have shared your satisfaction with all the team to celebrate that we were able to exceed your expectations during your visit.Looking forward to welcoming you back.Best regards.Marta AlvarezGuest Team Experience

4/10 Poor

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Didnt had parking available, needs to be reserved ahead of time. Disappointing.
Stayed 1 night in Mar 2023
Response from Hotel Santos Saray on 15 Mar 2023
Dear Jose, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marta AlvarezGuest Team Experience

8/10 Good

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed very comfy No tea or coffee in the room - very disappointing
Stayed 2 nights in Feb 2023
Response from Hotel Santos Saray on 27 Feb 2023
Dear Michael, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Marta AlvarezGuest Team Exxperience

10/10 Excellent

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , room size. Coffee/ tea making facilities would have been an added benefit. Overall good.
Stayed 2 nights in Feb 2023
Response from Hotel Santos Saray on 27 Feb 2023
Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marta AlvarezGuest Team Experience

8/10 Good

OWM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Santos Saray on 15 Jan 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Marta AlvarezGuest Team Experience

6/10 Okay

Yi Chen

Travelled with partner
Liked: Cleanliness, staff & service
We got €10 deduction on the parking. Not sure if this is because of VIP. Breakfast was a good value.
Response from Hotel Santos Saray on 8 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marta AlvarezGuest Team Experience

8/10 Good

Mohsen

Liked: Cleanliness, staff & service

6/10 Okay

Bonnie

Liked: Cleanliness
Staff struggled to manage 40 teens kicking soccer balls and being extremely loud within the hotel. I was asked to move rooms with no one to assist me in the middle of my week stay. I received no apology for the inconvenience. The front desk staff were curt and unhelpful when asked questions. I liked the housekeeping and room service staff. The dinning staff were also nice. However, There were very limited food options.
Response from Hotel Santos Saray on 31 Dec 2022
Dear Bonnie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marta AlvarezGuest Team Experience

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful. Beautiful hotel, great location, nice rooms, very clean. We stayed 3 nights and we will definitely return.
Stayed 3 nights in Nov 2022
Response from Hotel Santos Saray on 14 Nov 2022
Dear Nydia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marta AlvarezGuest Team Experience

6/10 Okay

Noha

Travelled with partner
The bathroom was not that good . The shower pressure was low and the temperature kept changing
Response from Hotel Santos Saray on 14 Nov 2022
Dear Noha, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marta AlvarezGuest Team Experience

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok hotel, but not worth the price
Ok hotel but one can see it was built many years ago and is in need of an upgrade. Breakfast area and breakfast was not up to standards and price. Clean room and premises.
Stayed 1 night in Oct 2022
Response from Hotel Santos Saray on 3 Nov 2022
Dear Guest, Thank you very much for having chosen Hotel Saray during your last visit to Granada and I would like to thank you for taking the time to provide us with your feedback of your stay. hope you visit us again so that we may have a second chance. We hope you will have the opportunity to visit us again soon. Best regards.Marta AlvarezGuest Team Experience

10/10 Excellent

Hector

Stayed 1 night in Sep 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time
Stayed 2 nights in Aug 2022

8/10 Good

Suzanne Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, a good location away from the hustle and bustle of the main touristy areas but with restaurants and nice parks in the vicinity. Pool area a bonus for relaxation and breakfast buffet plentiful.
Stayed 4 nights in Jul 2022
Response from Hotel Santos Saray on 25 Jul 2022
Dear Suzanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta Alvarez Guest Team Experience

8/10 Good

Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool bartender was especially lovely! Despite being across the river from the city center, it was an easy walk to most areas and an easy taxi ride to the Alhambra.
Stayed 2 nights in Jun 2022
Response from Hotel Santos Saray on 6 Jul 2022
Dear Anne, Thank you so much for taking the time to complete this survey and for your amazing scores and feedback! I have shared your satisfaction with all the team to celebrate that we were able to exceed your expectations during your visit. Looking forward to welcoming you back in the near future, Best regards. Marta Alvarez Guest Team Experience

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Marta Alvarez on 6 Jun 2022
Estimado Amin. Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Marta Alvarez Hotel Santos Saray

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
All good very helpful staff on reception Only issue was the pool was out of action and it was one of the reasons for booking that hotel ! Other than that lovely hotel and stay
Stayed 1 night in May 2022
Response from Hotel Santos Saray on 23 Jun 2022
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta Alvarez Guest Team Experience

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Breakfasr was superb
Stayed 2 nights in May 2022
Response from Hotel Santos Saray on 2 Jun 2022
Dear Mr. Andrew. Thank you so much for taking the time to complete this survey and for your amazing scores and feedback! I have shared your satisfaction with all the team to celebrate that we were able to exceed your expectations during your visit. Looking forward to welcoming you back in the near future, Best regards. Marta Alvarez

6/10 Okay

Vinicius

Stayed 1 night in Apr 2022
Response from Hotel Santos Saray on 23 Jun 2022
Dear Vinicius, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta Alvarez Guest Team Experience

10/10 Excellent

Mari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable. Staff very courteous and professional
Stayed 3 nights in Apr 2022
Response from Hotel Santos Saray on 16 May 2022
Dear Mari. Thank you so much for taking the time to complete this survey and for your amazing scores and feedback! I have shared your satisfaction with all the team to celebrate that we were able to exceed your expectations during your visit. Looking forward to welcoming you back in the near future, Best regards. Hotel Santos Saray

2/10 Terrible

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

LISA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Favio

Liked: Cleanliness, staff & service, amenities
La bacha del baño estaba rajada, raro en un hotel 4 estrellas. Los muebles tenían signos de mucho uso.
Stayed 1 night in Mar 2022

8/10 Good

Ihab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, amenities
There was noisy construction going on around our room after we arrived. The heat never worked properly. The room telephones didn't work. Signing on to the internet was very difficult. The bedside light fixtures were both broken.
Stayed 2 nights in Mar 2022

6/10 Okay

Chantelle

Liked: Cleanliness
Decor Dated
My room layout was similar to pictures advertised but the decor was not and quiet dated…. Also annoying I didn’t have a kettle in my room for a quick cuppa … you need to call room service… how ever the buffet breakfast is good… and room service was super quick and the place is clean… for the money I think you could find something better
Stayed 3 nights in Feb 2022

10/10 Excellent

Maria de los

Stayed 1 night in Feb 2022

8/10 Good

Omar

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was far from the city center the good thing busses were accessible The maintablity of the property needs improvement
Stayed 3 nights in Dec 2021

10/10 Excellent

Rogelio, Miami

Stayed 2 nights in Dec 2021

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. The hotel was in walking distance to the center. Overall a great stay.
Stayed 2 nights in Nov 2021
Response from Hotel Santos Saray on 6 Nov 2021
Dear Denise Thank you so much for taking the time to complete this survey and for your amazing scores and feedback! I have shared your satisfaction with all the team to celebrate that we were able to exceed your expectations during your visit. Looking forward to welcoming you back in the near future, Best regards.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Hotel Santos Saray on 6 Nov 2021
Estimada Maria. Gracias por elegirnos y por valorar su estancia en nuestro hotel. Nos alegra saber que hemos cumplido con sus expectativas, nuestro personal trabaja día a día en la plena satisfacción de nuestros clientes. Esperamos volver a darle de nuevo la bienvenida. Atentamente. Hotel Santos Saray

10/10 Excellent

lise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to everything but not in the more crowded downtown area.
Stayed 1 night in Oct 2021
Response from Hotel Santos Saray on 6 Nov 2021
Dear Lise. Thank you for choosing us! It is a pleasure to know that you you enjoyed our hotel and the service provided by our associates. We will share your valuable comment with the hotel team members to celebrate having exceeded your expectations. Looking forward to welcoming you back Best regards, Hotel Santos Saray.