Lobby sitting area

Reviews of Baymont by Wyndham Goodlettsville/Nashville

2.5 out of 5
Baymont by Wyndham Goodlettsville/Nashville
100 Northcreek Boulevard, Goodlettsville, TN

Reviews

6.6
Rating 10 - Excellent. 220 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 212 out of 1002 reviews" "
Rating 4 - Poor. 156 out of 1002 reviews" "
Rating 2 - Terrible. 150 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Mimi

Stayed 1 night in Mar 2024

10/10 Excellent

Mykell

Stayed 1 night in Feb 2024

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and quiet. Staff was very friendly
Stayed 2 nights in Mar 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. Large Kroger's grocery store across the street. Room was large, it wasn't perfect but in great shape.
Stayed 2 nights in Mar 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean and cheap
Stayed 1 night in Mar 2024

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, bad odor, toilet would not flush. Limited television options, we were told we would have to pay $100 deposit in case we smoked in our non-smoking room. However, when we checked in the room smelt like a smoking room. Terrible security as the door would not close or lock properly. Luckily, we only had to stay there because repairs were being done on our home. I feel bad for anyone to come from out of town and stumble across this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sunny Patel, GM on 16 Mar 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Sunny Patel, GM

10/10 Excellent

David

Liked: Cleanliness, staff & service
Location was great
Stayed 1 night in Mar 2024
Response from Regards, Sunny Patel, GM on 7 Mar 2024
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Sunny Patel, GM

6/10 Okay

Robbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The maids are super nice but the place needs to be updated very old and the bathroom wall had blood stains and the Elevator does not work good also i can't believe Wyndham has there name on this place
Stayed 6 nights in Dec 2023
Response from Regards, Sunny Patel, GM on 15 Feb 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Sunny Patel, GM

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Passive aggressive the staff clearly have no respect for the guest and I stayed here 9 days. Apparently it is a problem to book through a third party website and they penalize you with an early check in fee every day if you choose to extend your stay by one more day unless you over pay by booking it directly through thebhotel which is more than double the online prices even if you dont change rooms they still charge you as though you were never there to begin with and then on my 9th day while I was in Nashville looking for an Apartment they decided that I needed to Be disturbed by knocking on my door while the sign was clearly up. Do Not Disturb looking for me to pay another $12. For an early Check in fee even though I had been in the same room for 9 days in a row. No customer service, no respect, just despicable. Ive spent a fotune here in 9 days absolutely unacceptable. Treatment to charge guest when in reality me not requesting a new room and not having them even clean the suite i did that myself even borrowed the vacum to clean up prevous guests mess saving them money they still felt entitled to more cash for a fake early checkin fee being that I booked online, it actually required them to do nothing. The only reason I even had to go to the office is because of the fee so there was no added effort for the staff and i was in my suite four days at that point i guess they wanted me to Check out every additional day and sit in the lobby for 4 hours to avoid said fees
Stayed 1 night in Feb 2024
Response from Sunny Patel, GM on 12 Feb 2024
Dera Ryan,I'm so sorry to learn that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service
A bit out of the way but for the price pretty good. Little things can go a long way, like all cable channels available, bigger shower towels, actually having soap in the shower dispenser, the microwave and fridge in more convenient location other then in a tight corner by the sink. Would have got 4.5-5 stars across the board if those little things were up to par. Other than that was an enjoyable very clean place to stay and will definitely keep an eye out for them in future trips to Nashville.
Stayed 2 nights in Feb 2024
Response from Sunny Patel, GM on 8 Feb 2024
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Sunny Patel, GM

2/10 Terrible

Eva, Greenbrier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Feb 2024
Response from Sunny Patel, GM on 8 Feb 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Sunny Patel, GM

10/10 Excellent

Elke

Stayed 1 night in Dec 2023
Response from Sunny Patel, GM on 31 Dec 2023
We are profoundly grateful for your remarkable rating! Your 5-star feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Sunny Patel, GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Rooms could be painted. Overall, very clean
Stayed 1 night in Dec 2023
Response from Sunny Patel, GM on 26 Dec 2023
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Sunny Patel, GM

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sunny Patel, GM on 21 Dec 2023
We greatly appreciate your feedback! Our goal is to ensure every guest has an exceptional stay, and I'm delighted to hear that we succeeded in making your experience a wonderful one. Your kind words will be shared with our team, who played a vital role in crafting this positive and lasting memory. Thank you for taking the time to share your review, and it was truly a pleasure having you as our guest.Regards, Sunny Patel, GM

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet issues for days, making my stay uninhabitable and they refuse to give me a different room - wanted to charge me for my SERVICE ANIMAL $20 a day but not the cockroaches running free around the room.
Stayed 2 nights in Dec 2023
Response from Sunny Patel, GM on 10 Dec 2023
I'm so sorry to learn that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Sunny Patel, GM

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sunny Patel, GM on 10 Dec 2023
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Sunny Patel, GM

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 16 Dec 2023
Hello David,Thank you very much for choosing to stay at our Baymont by Wyndham Goodlettsville Nashville and for taking the time to post your feedback. It was our pleasure to host you. Our facilities are superb and we are steps away from many entertainment options. It is our passion to deliver exceptional guest experience on all levels. Please come back soon and thank you so much!Kind regards,Sunny Patel, GM

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly people
Stayed 1 night in Nov 2023
Response from Sunny Patel, GM on 27 Nov 2023
I regret to learn that your stay with us was not the flawless experience we promised. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 17 Nov 2023
Dear Martha,Thank you for your outstanding review! We truly appreciate you taking the time to leave feedback, and receiving your rating has really made my day - a glowing endorsement of the consistent level of service we aspire to deliver to all of our guests here at Baymont by Wyndham Goodlettsville.It will be a pleasure to pass on your kind thoughts to all our colleagues, who go the extra mile to ensure everything is just perfect for every Baymont Goodlettsville stay. We hope to warmly welcome you again in the future.Warm regards,Sunny P., GM

8/10 Good

Heather

Stayed 1 night in Nov 2023
Response from Sunny Patel, GM on 10 Dec 2023
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Sunny Patel, GM

10/10 Excellent

Dennis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Sunny Patel, GM on 12 Nov 2023
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Sunny Patel, GM

6/10 Okay

Alicia

Liked: Staff & service
It was in close proximity to many restaurants.
Stayed 1 night in Oct 2023
Response from Sunny Patel, GM on 12 Nov 2023
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Sunny Patel, GM

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
door to room itself barely closed. bathroom door didn’t have a knob, bottom corner looked like it had been chewed off and if you pulled on it just a little too hard it split in half. everything was brown and stained. disgusting place.
Stayed 1 night in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 3 Nov 2023
Thank you for taking the time to share your review of your Baymont by Wyndham Goodlettsville stay. We are disheartened that we missed several significant opportunities to show you our commitment to service excellence and regret your disappointment with some aspects of your stay. We appreciate your feedback and will keep your comments in mind while we work to improve our property and guest experience. Your experience is not typical at our hotel, and we appreciate that you brought this to our attention, so this can be remedied.Regards,Sunny P., GM

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Very very very good and comfortable
Stayed 4 nights in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 31 Oct 2023
Hello Alfredo,Thank you so much for your delightful review of our Baymont by Wyndham Goodlettsville. I would especially like to thank you for choosing our hotel. I'm delighted you felt warmly welcomed and appreciated at our Baymont Goodlettsville! We were happy to have you here. It is important to us to connect with guests and care for their overall well-being and interests. We understand details are important, which is why we put a lot of care into the standards of our work. This includes our well-appointed rooms and well-maintained facilities and so it pleases us that you were quite impressed.We look forward to welcoming you back in the future. We wish you all the very best until that time.Regards,Sunny P., GM

6/10 Okay

Faith

Travelled with family and small children
In our none smoking room, our blankets had burn holes. Everything needs updated and deep cleaned.
Stayed 2 nights in Oct 2023
Response from Sunny Patel, GM on 25 Oct 2023
Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, Sunny Patel, GM

4/10 Poor

Barbara

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 23 Oct 2023
Dear Barbara,Thank you so much for choosing Baymont by Wyndham Goodlettsville. We do strive to offer a quality brand and pride ourselves in providing an exceptional guest experience, and beautifully maintained guest rooms.Providing the highest level of comfort and hospitality is our number one priority and we regret missing the opportunity to leave a positive impression during your visit.We would love the opportunity to welcome you back to a much-improved stay.Kind regards,Sunny Patel, GM

6/10 Okay

Rose

Close to highway
Stayed 1 night in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 23 Oct 2023
Hello Rose,Thank you for reviewing your visit to our Baymont by Wyndham Goodlettsville. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your comments and for highlighting our enviable location close to the highway. We look forward to welcoming you back in the near future.Regards,Sunny Patel, GM

2/10 Terrible

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in legitimately took 20 minutes for a booked and prepaid room. The room itself was disgusting. Stains on the carpet, towels, sheets, and pillowcases. In addition, everything was dusty and covered in a sticky film, especially the desk and bathroom sink. Multiple hairs from different people were found in the bed and shower respectively. On the first floor, you could hear everyone walking by, talking on the phone, and filling up at the nearby gas station. You could also smell everyone smoking outside the room. We felt very unsafe and very dirty due to the state of the room. They had us make a $100 deposit incase we smoked in a non-smoking room as if the smell of the room could get any worse. We have yet to get that deposit back. I cannot believe a place like this can even pass any health/safety code and will never return.
Stayed 2 nights in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
I'm so sorry to learn that your stay with us was not the best it could have been. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Sunny Patel, GM

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were awesome. This property is in the process of being renovated. I had new carpet in my room. However, the bed was horrid. You could feel on the side of the bed, towards the door, where people would sit on the side of the bed to put the clothes on. The mattress was totally worn out. I had to sleep on the other side of the bed (not my normal sleeping side). The other issue I had was the "Continental breakfast". It was a farce. The only thing they had was small cinnamon rolls, bread to make toast, cereal and waffles. Oh, and they had some taco looking egg and sausage thing pre-packaged. They didn't even have bagels and cream cheese or yogurt. Needless to say I was not impressed at all. The only thing I had for breakfast was warm apple juice because the refrigerator didn't even work very well in the kitchen area. I really hate it to leave a bad review because the staff were so nice. Especially Micheal.
Stayed 4 nights in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
I regret to learn that your stay with us was not the flawless experience we promised. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

4/10 Poor

Ray

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. Soap buildup a 1/2” thick on tub spout and side of tub. Both couch cushions stained with animal pee and fur, cigarette holes in comforter and couch, had to hold phone jack in the wall to make a call that dropped, bed was extremely lumpy, security bolt was coming loose from door frame, took nearly 30 minutes to check in 3 people, continental breakfast was severely lacking, completely unattended front desk at check out, lack of concern related to my complaints about cleanliness.
Stayed 2 nights in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
It's disheartening to learn that your experience with us was not up to our standards. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

6/10 Okay

Herbert

Stayed 1 night in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 3 Nov 2023
Hello Herbert,Thank you for reviewing your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your ratings and hopefully an opportunity to welcome you back in the near future for an improved stay.Regards,Sunny P., GM

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed here for one night and won’t stay here again. A lot of movement from people walking back and forth outside. Seen way to many cockroaches. The staff was nice. Did not eat breakfast due to the amount of cockroaches I seen.
Stayed 1 night in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.Regards, Sunny Patel, GM

6/10 Okay

keith

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sunny Patel, GM on 17 Oct 2023
I was disappointed to read that we did not meet your expectations. It is our goal to ensure that we deliver a comfortable, convenient, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Sunny Patel, GM

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Hotel
Hotel room saw a roach crawl across the desk - not long after entering. Front desk claimed this had not been an issue in the past. I agreed to give the benefit of the doubt - switched rooms. Later found a roach in the dresser drawers. When i went to check out at 5 pm since obviously it was a problem - I was told they had to charge me for a night's rent. Ridiculous. I got my credit card paid back but not the points I used for the trip from Hotels.com. Ridiculous- I lost out for their lack of cleaning and lack of pest control.
Stayed 3 nights in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Sunny Patel, GM

8/10 Good

Jaziel

Stayed 2 nights in Oct 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 31 Oct 2023
Hello Jaziel,We were thrilled to read how impressed you were with our property and our services and will ensure all our team members are thanked for their hard work and great hospitality skills. Ours is a great hotel for business as well as leisure travelers. Our amenities and anticipatory service ensure convenience for our guests. On behalf of all of us, the pleasure was ours and we hope to welcome you again one day soon. Warm regards,Sunny Patel, GM

2/10 Terrible

Don

Travelled with family
I asked for this room but it was as nice as our other room at the first hotel. We did not stay. We went back to our original hotel.
Stayed 1 night in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of our hotel did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Sunny Patel, GM

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Sunny Patel, GM on 17 Oct 2023
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Sunny Patel, GM

10/10 Excellent

Jeffrey, Covington

Stayed 1 night in Sep 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 23 Oct 2023
Hi Jeffrey,We cannot thank you enough for your positive rating of your Baymont by Wyndham Goodlettsville stay. It warms us to know that our team members made you feel right at home and ensured that you have a spectacular stay! Inviting atmosphere, social spaces, airy and comfortable rooms - we are already looking forward to welcoming you back for another experience worthy of a 5-star rating!Kind regards,Sunny Patel, GM

8/10 Good

D

Stayed 1 night in Sep 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 23 Oct 2023
Thank you for your review, D. I am thrilled our Baymont by Wyndham Goodlettsville team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind rating. We can't wait to welcome you back!Regards,Sunny Patel, GM

10/10 Excellent

guido

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with all essentials. Quite. Good sleep. Nice staff.
Stayed 1 night in Sep 2023
Response from Sunny Patel, GM on 30 Sept 2023
Thank you for sharing your rating with us of your recent stay at our property. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests. We look forward to welcoming you again and invite you to let us know if we can assist in making your next reservation.Regards, Sunny Patel, GM

10/10 Excellent

Melissa

Stayed 3 nights in Sep 2023
Response from Sunny Patel, GM on 17 Oct 2023
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Sunny Patel, GM

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping. Neat and clean.
Stayed 1 night in Sep 2023
Response from Sunny Patel, GM on 25 Sept 2023
Thank you for your exceptional feedback regarding your stay. I am grateful to learn that your experience at our property was fantastic and that our staff was a big part of it. Our objective is to take care of every aspect of our guests' experience and it's always a thrill to learn that we have done so successfully. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. It is with great excitement that we look forward to welcoming you back in the future.Regards, Sunny Patel, GM

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Sunny Patel, GM on 17 Oct 2023
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Sunny Patel, GM

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023
Response from Sunny Patel, GM on 25 Sept 2023
Thank you for taking the time to rate your stay with us. Your kind words about the quality of your accommodations and the exceptional service from our staff are truly appreciated. I am thrilled to learn that your experience at our property was enjoyable and that our staff made it even better. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. We are eagerly awaiting your return on many future visits.Regards, Sunny Patel, GM

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Arrived and was given a room that had police congregated around the door arresting someone. Asked to be relocated to another room as far away as possible & was given room on same floor with broken bar lock from being kicked in. Changed rooms again to one stains and mold on every lampshade, cigarette burns on bed, stains on sheets and couch, smell of marijuana, trash left under bed, flaking paint and incomplete wall repairs. Accepted room as it was quite late and went to sleep to be awakened at 2:45am by front desk calling room asking if it was occupied. Clerical error indicated we were still in a different room and mystery late night ohone call was distressing enough to feel the need to confirm at desk. Desk staff was unspologetic and passed disturbance off to last clerk rather than offer any remedy.
Stayed 1 night in Sep 2023
Response from Sunny Patel, GM on 25 Sept 2023
It's unfortunate that your time with us was not the ideal one we strive to create. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

2/10 Terrible

chad r

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad I left and went to another hotel and demand a full refund.. dirty moldy smells , took over 30 minutes to try to check in. $100 deposit . all around less then 1 star
Stayed 1 night in Sep 2023
Response from Sunny P., GM, Baymont by Wyndham Goodlettsville on 31 Oct 2023
Hello Chad,My heart sank to know that you left the hotel feeling this way and that we did not have the opportunity to try to make things better while you were with us. It is clear, on the occasion of your visit, we did not meet expectations nor our usual high standards of service and I am really sorry to hear this. We care very much about how this experience made you feel and hope that we will be able to welcome you back to Baymont by Wyndham Goodlettsville, in the future, and restore your faith in us.Regards,Sunny Patel, GM

4/10 Poor

Todd Ethan

Travelled with family
Disliked: Amenities
There was red paint, red crayon or blood in the chair in to room. We sat it outside. The property is very run down inside and out. Wyndham should be ashamed for putting their name on this place. Water pressure was great for showering. Pool was good. Needs a good power washing all over and lots of repairs and repainting. There was a semi and a bunch of stuff u see tarps in the side parking lot. People were nice. Charged us a $100 deposit on top of our booking rate from Expedia. Refunded when we left.
Stayed 2 nights in Sep 2023
Response from Sunny Patel, GM on 13 Sept 2023
Thank you for sharing your experience following your stay with us. Your feedback is invaluable, and it helps us refine our services to meet the highest standards. It seems that we had some lapses that contributed to a less than perfect experience. We strive to create a welcoming, comfortable, and tailored guest experience. Please be assured that your observations are important to us and will be utilized for continuous improvement. Despite these issues, it's heartening to know that you found the rest of your stay enjoyable! We appreciate your choice of our property and hope that you will provide us with an opportunity in the future to fully demonstrate our commitment to your satisfaction.Regards, Sunny Patel, GM