Lobby

Reviews of Grand Hyatt Kuala Lumpur

5 out of 5
Grand Hyatt Kuala Lumpur
12 Jalan Pinang, Kuala Lumpur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1009 reviews" "
Rating 8 - Good. 172 out of 1009 reviews" "
Rating 6 - Okay. 46 out of 1009 reviews" "
Rating 4 - Poor. 14 out of 1009 reviews" "
Rating 2 - Terrible. 12 out of 1009 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in central KL.
Stayed 3 nights in Mar 2024

10/10 Excellent

XIAOYU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ammar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had excellent experience. The staff was nice and helpful. The room was clean and modern.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and room was nice and clean. The staff were friendly and hospitable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nathan Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room

10/10 Excellent

Prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jalees, Hyderabad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 3 nights in Feb 2024

10/10 Excellent

HEMANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Wassim

Stayed 3 nights in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

konstantina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and facilities Amazing views at the lobby and good dining options Good have had better service( room was not cleaned till we had to ask)
Stayed 2 nights in Jan 2024

10/10 Excellent

SUZHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers. Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping. The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the French brand Balmain, refreshing scent which I like it very much. Aside, the room is equipped with Iron board & Iron which is very convenient, this is my first encounter for hotel stays. In addition, there are abundant breakfast selections, a great fusion of Asian & Western tastes, accommodating to the needs of guests from different backgrounds, excellent! Last not least, the most unforgettable moments were the warm services from the Concierge & all hotel staffs who were extremely polite, friendly and amicable, I genuinely felt like home throughout the stay. I will definitely return to Grand Hyatt had I have the chance to revisit Kuala Lumpur!
Stayed 3 nights in Jan 2024

10/10 Excellent

ASHLEY

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
The breakfast is nice and variety of choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Farhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub and water is dirty. Yellowish water came out from the pipe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Adam John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and friendly atmosphere. Attentive service and good range of facilities. Would stay again
Stayed 9 nights in Dec 2023

10/10 Excellent

Mashood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hsing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

mohammad

Stayed 4 nights in Jan 2024

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Dec 2023

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
It's Very nice hotel. When ever i back to KL I'll stay there.
Stayed 3 nights in Jan 2024

8/10 Good

Chih chung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Ertan, new york

Stayed 6 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

ming pow

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Abdul Aziz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Awesome hotel.

10/10 Excellent

Dinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Meena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, staff are very helpful made such a pleasant stay. Recommended.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nadjah Omar

Stayed 2 nights in Dec 2023

10/10 Excellent

Ling Hua

Stayed 3 nights in Dec 2023

10/10 Excellent

Sakera, New Hyde Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect. We look forward to returning to this grand hotel :)
Stayed 2 nights in Dec 2023

10/10 Excellent

Batjargal

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An exceptional hotel in KL
The Grand Hyatt KL is a great hotel, with great rooms, breakfast and staff. The breakfast had everything you could ask for, and more and was of excellent quality. The Club lounge was great too, especially Benjamin who was incedibly polite, helpful and attentive. He is an asset to the hotel. The room was well laid out, extremely clean. The water bottles were a great touch too. I would stay here again if I returned to KL.
Stayed 4 nights in Nov 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Always a wonderful stay at the Grand Hyatt. Efficient staff, wonderful breakfast overlooking the city. Lovely room.
Stayed 2 nights in Nov 2023

10/10 Excellent

tea yang

Stayed 2 nights in Nov 2023

10/10 Excellent

wan azwan amin

Stayed 2 nights in Dec 2022

6/10 Okay

YU PING

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Sarah

Stayed 2 nights in Nov 2023

10/10 Excellent

Mehmet Hasan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very close to convention center
Stayed 4 nights in Nov 2023

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

May

Liked: Cleanliness
Stayed 4 nights in Oct 2023

10/10 Excellent

Gail, Chatsworth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to stay in KL. Great service and location . Staff is super nice. Spacious rooms. Unbeatable view to Petronas towers
Stayed 3 nights in Oct 2023

8/10 Good

Nur Ain

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Oct 2023

10/10 Excellent

Jin Weon, johns creek

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mazen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience during my stay.
Stayed 13 nights in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of KL’s best luxury hotels
Grand Hyatt is one KL’s finest hotels. Premium quality for all aspects, from room to dining and pool to parking. Fantastic location in the heart of the city with ways walkable connections to the main shopping malls and entertainment.
Stayed 2 nights in Sep 2023

10/10 Excellent

L

Stayed 1 night in Apr 2023

10/10 Excellent

Hock

Stayed 1 night in Sep 2023

10/10 Excellent

Fahad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with a family of 4. Very accommodating with late checkout and Hashim at the ground floor was incredibly helpful.
Stayed 8 nights in Sep 2023