Outdoor pool, pool umbrellas, pool loungers

Reviews of RACV Royal Pines Resort Gold Coast

5 out of 5
RACV Royal Pines Resort Gold Coast
Ross Street, Benowa, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 846 out of 1168 reviews" "
Rating 8 - Good. 239 out of 1168 reviews" "
Rating 6 - Okay. 49 out of 1168 reviews" "
Rating 4 - Poor. 24 out of 1168 reviews" "
Rating 2 - Terrible. 10 out of 1168 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our rooms very comfortable and enjoyed 4 dining venues. We highly recommend Royal Pines resort.
Stayed 2 nights in Mar 2024
Response from DM on 27 Mar 2024
Dear AlisonThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property. I live on the Gold Coast and have never stayed here before now. It doesn’t look that flash from the outside but inside is lovely. Modern, fresh, clean rooms. Wide open spaces. I highly recommend! I will def stay here again as opposed to overpriced room elsewhere on the Gold Coast. Loads of parking spaces too.
Stayed 1 night in Mar 2024
Response from The Team RACV Royal Pines Resort on 13 Mar 2024
Dear Sally, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience.We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We look forward to welcoming you back in the future. Warm Regards,The Team @ RACV Royal Pines Resort

10/10 Excellent

Taj, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly 10/10, cant complain. It was lovely.
Stayed 1 night in Mar 2024
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Taj, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Nelson, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

8/10 Good

Kafer,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely property, but some things need updating. No usb charging in the room, don’t feel you shouldnt need a power plug in this day & age. the elevator from the Carpark isn’t working ( long term ) so you need to get the golf buggy ride up to reception or climb 4 flights of stairs. Great location & amazing views from the room & Staff were friendly & helpful. Would I return? No
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear Carol, Thank you for choosing to stay with us and for taking the time to leave a review of the property. Unfortunately, we are waiting on a replacement part for that lift which is taking longer than expected to arrive. In the meantime, we are trying our best to manage that situation and assist our guest via the golf buggies. Whilst we respect your decision not to return, we hope you enjoyed your time with us. Warm Regards

10/10 Excellent

Stuart, MacKay Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Thank you for your review. Warm Regards

10/10 Excellent

David, Southport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you an away from everything staying here, even though it’s only 15 mins from home. This is our second weekend stay here and will definitely do it again. So much for the kids to do.
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear David, Thank you for choosing to stay with us and for taking the time to leave a positive review. It is always pleasing to receive such positive feedback, especially when it is from repeat guest. Thank you for your continued support, we look forward to welcoming you back again for another enjoyable stay with the family. Warm Regards

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this accommodation
Stayed 1 night in Feb 2024
Response from DM on 25 Feb 2024
Dear Adrian Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Feb 2024
Response from DM on 25 Feb 2024
Dear Michael Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff nothing was a problem
Stayed 2 nights in Feb 2024
Response from Team RPR on 23 Feb 2024
Thank you for staying with us and for taking the time to leave a review. We hope to welcome you back in the near future. Warm Regards

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Feb 2024
Response from DM on 15 Feb 2024
Dear Renee Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Perry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids! Arcade machines was free and pool area was excellent. Adults got to chill by the pool and lounge.
Stayed 1 night in Feb 2024
Response from DM on 11 Feb 2024
Dear Perry Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Samyuktha, Maidstone

Stayed 4 nights in Feb 2024
Response from DM on 21 Mar 2024
Dear Samyuktha Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks great after the refurbishment. Food options for room service were fine. Only down side is the lady taking reservations that sounds like she’s in a terrible mood. I spoke to two different ladies. One was extremely professional and the other sounded like she just got out of bed and you were bothering her. I extended my stay many times, but left the property due chatting to this unpleasant lady and felt like I was continuing to bother her by extending.
Stayed 2 nights in Jan 2024
Response from Team RPR on 7 Feb 2024
Hello DerekWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us

10/10 Excellent

Rajnish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs to improve ;)
Stayed 4 nights in Feb 2024
Response from DM on 5 Feb 2024
Dear RajnishThanks so much for your rating of our property. We will ensure your feedback is communicated. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Xiang

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Feb 2024
Response from Team RPR on 5 Feb 2024
Hello XiangThank you

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, lovely restaurants and views
Stayed 2 nights in Feb 2024
Response from Team RPR on 5 Feb 2024
Hello KarinThank you for your response

8/10 Good

Timothy

Stayed 1 night in Feb 2024
Response from DM on 21 Mar 2024
Dear Timothy Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, quick room service and clean updated room.
Stayed 1 night in Feb 2024
Response from Team RPR on 3 Feb 2024
Thank you for the review Kate. We look forward to welcoming you back in the future. Warm Regards

8/10 Good

Zeljka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RACV was great overall. The beds were very comfortable, the amenities were great especially for kids. The breakfast buffet was average.
Stayed 5 nights in Jan 2024
Response from Team RPR on 30 Jan 2024
Thank you for the review. Warm Regards

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing .
Stayed 1 night in Jan 2024
Response from Team RPR on 30 Jan 2024
Thank you for the review. Warm Regards

2/10 Terrible

WEILUN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel with bunch of broken amenities. Bugs everywhere in the room.
Stayed 1 night in Jan 2024
Response from Team RPR on 28 Jan 2024
Hello WeilunWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay, very peaceful and excellent customer service.
Stayed 1 night in Jan 2024
Response from DM on 27 Jan 2024
Dear Pauline Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 Excellent

Yonosuke

Stayed 3 nights in Dec 2023
Response from DM on 21 Mar 2024
Dear Yonosuke Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, good spot away from the huddle and bustle of the GC. Some of the facilities are getting a little older but would recommend
Stayed 5 nights in Jan 2024
Response from DM on 22 Jan 2024
Dear Luke Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DM on 22 Jan 2024
Dear AndreThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Ravi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team RPR on 19 Jan 2024
Thank you for your review.Warm Regards

10/10 Excellent

haibin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Team RPR on 16 Jan 2024
Thank you

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely luxurious. Bed was so comfortable, view was incredible, staff were professional and friendly. Everywhere was impeccably clean, fantastic facilities. Will stay again if doing events at this location!
Stayed 1 night in Jan 2024
Response from team RPR on 16 Jan 2024
Hello BrookeThanks for the amazing feedback! We hope to see you again soon!

10/10 Excellent

Cherylyn

Stayed 1 night in Jan 2024
Response from Team RPR on 15 Jan 2024
Thank you for the great score

10/10 Excellent

Niharika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DM on 12 Jan 2024
Dear Niharika Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Zina

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from DM on 12 Jan 2024
Dear Zina Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

6/10 Okay

Stephen

Travelled with family and small children
Liked: Cleanliness
The check in and there was no mention of any VIP benefits. Had to ask about the bottle of wine. No room upgrade and no late check out offered. Maid service and rubbish and towels were left in the room. There was an event on so everywhere was crowded with rude young drag queen looking girls and their bogan parents. Open spaces indoors taken up by impromptu stretching and dances. Banging about by others practicing their routines above us in the evening. Even the staff were fed up. The people at Amicis were great. Food was good. Used to be a nice 5 star resort. The toilet flush stayed on and I had to fix it. The fridge was vibrating all night. No clean cups for morning two. It's really looking tired already. No one took any notice of signs of no glass or drinks in the pool or the arcade. Surprised golfers put up with the place when it's overrun by the event. Definitely a miss and upsetting as we've been around a dozen times but every time the national dance event is on its awful.
Stayed 2 nights in Jan 2024
Response from Team RPR on 10 Jan 2024
Hello StephenThank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and for also for taking the time to provide us with your feedback following your departure.We appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to management to help to assist and improve on what we deliver.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us.

10/10 Excellent

Ramasubramanian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this resort on our way to catch some sleep but unfortunately the aircon in our room was not working. We called the reception several times throughout the night but they couldn’t fix it. When we checked out we raised this issue and Manager has given us a complimentary voucher for our next stay. The property is very clean and in a beautiful location. The staff and the manager were friendly. Apart from the AC issue everything is fine.
Stayed 1 night in Dec 2023
Response from Team RPR on 9 Jan 2024
Hello RamasubramanianThank you for taking the time to provide us with your feedback regarding your recent stay.We look forward to welcoming you back soon

10/10 Excellent

Mary Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the spacious property with tons of activities like dining, golf, swimming, and tennis. They've got you covered with shampoo, body lotion, body wash, and conditioner, but bring your toothbrush and toothpaste. On the plus side, they provide cotton buds, a shower cap, and cotton pads. Found a hair dryer, iron, and kettle handy. No kitchenette or clothes dryer though, which is typical for a standard hotel. The nighttime view is fantastic, and be aware the aircon might take a break when you step onto the balcony. Buffet breakfast didn't impress – dry pancakes and tough bacon. I suggest rice and more savoury options since it's available until 10.30 (brunch). But, kudos to the fantastic staff throughout the place, from reception to the dining and bar areas. They tidy up your room daily (be prepared to secure valuables and undergarments if you're leaving for the day) and replenish essentials. Overall, a great stay with a few breakfast hiccups.
Stayed 2 nights in Jan 2024
Response from Team RPR on 9 Jan 2024
Dear Mary Grace, Thank you for choosing to stay with us and for taking the time to leave such an informative review. It is feedback like your that's make us proud here at Royal Pines - expect the dry pancakes. Your feedback will be shared with the appropriate managers to review and will be used to continue improving our guest experience. We look forward to welcoming you back for another enjoyable experience. Warm Regards

10/10 Excellent

Leo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team RPR on 9 Jan 2024
Thank you for your review. Warm Regards

10/10 Excellent

Simon

Stayed 2 nights in Jan 2024
Response from Team RPR on 9 Jan 2024
Thank you for your review. Warm Regards

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from Team RPR on 9 Jan 2024
Thank you for your review. Warm Regards

6/10 Okay

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking options if you have a caravan or trailer
Stayed 2 nights in Jan 2024

4/10 Poor

Ali

Stayed 4 nights in Dec 2023
Response from Team RPR on 23 Jan 2024
Thank you

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Team RPR on 31 Jan 2024
Thank you for your review. Warm Regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team RPR on 7 Jan 2024
Thank you for your review. Warm Regards

10/10 Excellent

Shasta

Stayed 5 nights in Dec 2023
Response from DM on 20 Jan 2024
Dear Shasta Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Yunus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice and comfortable stay except the two receptionist ladies were a bit rude when checked in. One of them told me to listen to her which good customer service she should be listen to the customer not the other way around. Also the other lady just ignored when I complained about the A/C that was not working because after turn the aircon for an hour the room still very hot. Then after waited for couple of hours still nothing happen so for the third time I went down to the reception then I spoken to another lady at the reception then she called the technician straightaway. Finally they fixed it by changing the changing the aircon filter.
Stayed 4 nights in Dec 2023
Response from Team RPR on 3 Jan 2024
Thank you for your feedback

10/10 Excellent

steven

Stayed 3 nights in Dec 2023
Response from Team RPR on 31 Dec 2023
Thank you for your review. Warm Regards

8/10 Good

Surabhi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team RPR on 31 Jan 2024
Thank you for your review. Warm Regards

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team RPR on 30 Dec 2023
Thank you for your review.Warm Regards

10/10 Excellent

Ria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team RPR on 30 Dec 2023
Thank you for your review.Warm Regards

8/10 Good

Kyesim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DM on 29 Dec 2023
Dear Kyesim Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines