Close to The Star Gold Coast and Gold Coast Convention and Exhibition Centre, Montego Sands Resort provides a free food/drink shopping service, a terrace and a garden. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a business centre.
Mermaid Beach, a neighbourhood in Gold Coast, is home to Montego Sands Resort. Cavill Avenue and Robina Town Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Surfers Paradise Beach and Kirra Beach. Warner Bros. Movie World and Putt Putt Golf Mermaid Beach are also worth visiting. Visit our Gold Coast travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Montego Sands Resort
This smoke-free apartment building features 2 outdoor pools, a business centre and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a free food/drink shopping service and express check-in are on-site. Each apartment features a kitchen with a fridge and a stovetop, plus a washer/dryer and an LCD TV with digital channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and Netflix.
Montego Sands Resort offers 13 air-conditioned accommodations with washers/dryers and free newspapers. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, separate dining areas and kitchenware and utensils.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 55-inch LCD televisions come with premium digital channels and Netflix. Additionally, rooms include coffee/tea makers and an iron/ironing board.
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
13 units
Garden
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Express check-in available
Check-out
Check-out before 10 AM
Express check-out available
Special check-in instructions
The front desk is open Monday - Friday (9 AM - 4 PM) and Saturday - Sunday (9 AM - noon)
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk, lockbox
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 50 per stay
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: AUD 200 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Crib (infant bed) fee: AUD 50 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
We should mention
Parking height restrictions apply
National rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
Property is also known as
Montego Sands Resort Mermaid Beach
Montego Sands Resort
Montego Sands Mermaid Beach
Montego Sands
Montego Sands Resort Apartment
Montego Sands Resort Mermaid Beach
Montego Sands Resort Apartment Mermaid Beach
Frequently asked questions
Does Montego Sands Resort have a pool?
Yes, this property has 2 outdoor pools. Pool types include heated pools.
Is Montego Sands Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Montego Sands Resort?
Self-parking is free at this property.
What time is check-in at Montego Sands Resort?
Check-in start time: 2:00 PM; check-in end time: 9:00 PM.
What time is check-out at Montego Sands Resort?
Checkout is at 10 AM.
Where is Montego Sands Resort located?
Located in Mermaid Beach, this beach apartment building is within 1 mile (2 km) of Mermaid Beach, Gold Coast Convention and Exhibition Centre and The Star Gold Coast. Surfers Paradise Beach and Cavill Avenue are also within 3 miles (5 km). Broadbeach South Light Rail Station is 9 minutes by foot.
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Reviews
Montego Sands Resort Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
9.2
Location
9.2
Staff & service
8.2
Property conditions & facilities
Rating 10 - Excellent. 124 out of 276 reviews
10 - Excellent
124
Rating 8 - Good. 111 out of 276 reviews
8 - Good
111
Rating 6 - Okay. 30 out of 276 reviews
6 - Okay
30
Rating 4 - Poor. 6 out of 276 reviews
4 - Poor
6
Rating 2 - Terrible. 5 out of 276 reviews
2 - Terrible
5
Reviews
Verified
8/10 Good
HONG
26 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was clean but tired. Many facilities on offer, including cooker, toaster and kettle, and surprisingly washer and drier.
HONG
Stayed 5 nights in Jan 2026
Verified
6/10 Okay
Anita
1 Mar 2026
Disliked: Amenities, property conditions & facilities, communication
Did not see any staff every .Reception was always closed.
Rooms were ok ,very old and dated.
Pool ad spa borh top rim around pools were filfytop lip of tiles needed a scrub to clean ,the water looked clean enough though.
Constuction next to our apartment was noisey all the time from 6am to late .
Best part was the location,very close to beach and shops stc.
Anita
Stayed 6 nights in Feb 2026
Verified
8/10 Good
Damian
4 Feb 2024
Liked: Cleanliness, property conditions & facilities, communication
Great location and friendly staff
Damian
Stayed 2 nights in Feb 2024
Verified
10/10 Excellent
Glenn
18 Jul 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location close to beach, shopping centers and many restaurants and bars.
Glenn
Stayed 3 nights in Jul 2024
Verified
10/10 Excellent
grant
29 Mar 2024
Liked: Cleanliness, room comfort, communication
Hotel, with Central to restaurants, cafes, and beach
grant
Stayed 2 nights in Mar 2024
Verified
8/10 Good
Alex
15 Sept 2024
Liked: Amenities, property conditions & facilities, communication
Comfortable space in a nice location.
Alex
Stayed 4 nights in Sep 2024
Verified
8/10 Good
Leisa
20 Oct 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet location which was close to great restaurants, beach & shopping.
Leisa
Stayed 2 nights in Oct 2023
Verified
10/10 Excellent
caitlin
10 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect family holiday location. The property was very clean and reception were very helpful. The pool and spa was perfect for my toddler. So close to Pac Fair & the beach too!
caitlin
Stayed 7 nights in Dec 2024
Verified
8/10 Good
graham
31 Aug 2025
Liked: Cleanliness, room comfort, communication
Step back in time
Surprised at the age of the bed, think 70’s . Overall the place was quiet ish, comfortable, neat, although a few things missing, it had an iron but no ironing board, pegs but no clothes airer, but great location
graham
Stayed 2 nights in Aug 2025
Verified
10/10 Excellent
Cathryn
17 Aug 2024
Liked: Cleanliness, amenities, communication
Bed was so comfortable, choice of four pillow types. Spa and pool area was clean and beautiful. Felt safe, security good.
Cathryn
Stayed 4 nights in Aug 2024
Verified
8/10 Good
Melody
18 Feb 2024
Liked: Amenities, property conditions & facilities, communication
This property was perfect for what I needed.
It was ideal cos I like to cook and everything was available to me and my needs.
It was easy to find, had a parking space and it was central to my needs
Melody
Stayed 5 nights in Feb 2024
Verified
10/10 Excellent
Stacey
22 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The unit was very clean and tidy. The beds were so comfortable. Really enjoyed our stay. Lillian made it so easy for us and was so helpful and friendly in all of our communication. The pool looked lovely but we just did not get a chance to use it. Had an allocated parking space in secure parking. Thank you for a great stay.
Stacey
Verified
8/10 Good
John
21 Mar 2024
Liked: Cleanliness, communication
Montego Sands is in a quiet side street and only a hundred metres or so from the beach. There is underground parking in a designated bay and both the wi-fi and cable TV were good. The swimming pool was small and looked unappealing. The rooms are spacious and although a bit tired looking they are comfortable enough.
John
Stayed 5 nights in Mar 2024
Verified
8/10 Good
Kenneth
15 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Proximity to the beach, transport, and other amenities was excellent.
Kenneth
Stayed 6 nights in Oct 2025
Verified
8/10 Good
Celestine
28 Aug 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was close to everything and really good value for money with being fully self contained!
Celestine
Stayed 2 nights in Aug 2022
Verified
8/10 Good
Bill
21 Oct 2022
Liked: Cleanliness, amenities
It felt like a resort, despite its age. Management staff were accommodating and it is so convenient to the beach and Broadbeach restaurants, Will stay there again.
Bill
Stayed 3 nights in Oct 2022
Verified
10/10 Excellent
Gary
10 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Cockroaches in the kitchen cupboard
Gary
Stayed 2 nights in Aug 2025
Verified
10/10 Excellent
Bradley Scott
18 Apr 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and tidy and central to everything
Bradley Scott
Stayed 2 nights in Apr 2023
Verified
6/10 Okay
ROBYN
26 Jan 2026
Disliked: Communication
We didnt have an ideal experience when checking -in to our room initially.
We arrived at 9pm- after office hours so my email instructions were to find our room key left in key box, but the key that was left for us was a different key to our actual allocated room no.given in our arrival letter with room key instructions.
We ended up unlocking the door of another room which was already occupied( which was the room no. on our key that was left for us ) and then didnt have the right key for our allocated room-so we didnt have any apartment and after ringing the services no. to explain the situation, we then waited 15mins before a reply came with what we were to do.Eventually we rounded up someone ourselves on the premises and explained the situation who then got us the correct key. Once in our room ,we discovered there was no linen provided for our sofa bed- it was eventually brought to us. So overall we were not that impressed with our introduction to Montego Sands Resort
Stayed while attending a wedding in the Gold Coast. Very close to Pacific Fair Mall for last minute outfit finishing touches and maicures etc. Very close to a lovely beach and cute cafes. Staff were very helpful and polite.
Our "Deluxe" apartment 3 was on the ground floor fronting the road and main pathways in to the complex. This meant that all windows allowed for full view in to the apartment. The bathroom window over the toilet faced the road and had clear glass which meant that the blind had to be down 24/7. The wire shelving in the wardrobe was unusable due to grease and dust. The outside spa pool was full of dead flies and sand. The furniture in the apartment was in good condition. However the rest of the apartment was lack luster for a Deluxe room.
John
Stayed 7 nights in Aug 2025
Verified
6/10 Okay
Trevor
12 Jan 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked the decor. At the moment the high rise development alongside didn’t help. Will be a better site when development completed.
Trevor
Verified
8/10 Good
Indranil
20 Jan 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to the beach though as mentioned in the ad, one CANNOT get a look at the water from the property.
Indranil
Verified
6/10 Okay
william
3 Nov 2022
Liked: Cleanliness, property conditions & facilities, communication
The design of the complex did not allow for much privacy
william
Verified
6/10 Okay
Ash
7 Sept 2023
Liked: Cleanliness, room comfort, communication
Needs Updating
Was quite noisy with the Huge Building being built next door. Was dark and could do with an update.