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Reviews of Mantra Wings

4 out of 5
Mantra Wings
18 Fern Street, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 298 reviews" "
Rating 8 - Good. 106 out of 298 reviews" "
Rating 6 - Okay. 41 out of 298 reviews" "
Rating 4 - Poor. 7 out of 298 reviews" "
Rating 2 - Terrible. 8 out of 298 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home away from home
We had room 1007 which was a very spacious 2 bedroom apartment with wrap-around balcony overlooking the pool and beach. Excellent storage in every room. Like a home away from home with dishwasher, washing machine, dryer. Only enough detergent supplied for 2 laundry washes and 2 dish washes so don’t rely on these. Shampoo, conditioner, body wash and body lotion and soap provided in each of the 2 bathrooms. 2 air con units. Comfy beds. Very friendly and helpful reception staff. Great pool, spa, sauna and gym. The only negative was that we had family staying in a 2- bedroom apartment on the 2nd floor for what appeared to be the same price and their apartment was much smaller and lacked the beach view we had. Would recommend for families.
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Didn’t get enough towels for all guest Open late close early Not enough toilet papers Dryer not working
Stayed 4 nights in Dec 2019
Response from Jo on 28 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback Apologies for not having enough towels for you all. We do have an after hours service for these situations, we get left a message and can attend to the next day if you are out. I apologise for any convenience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Jo on 26 Dec 2019
Thank you for taking the time to review Mantra Wings,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and helpful. Motel as a whole was very clean and tidy.
Stayed 2 nights in Nov 2019
Response from Jo Gribble on 24 Dec 2019
HI there, Thank you so much for taking the time to do us a review. The team at Mantra Wings will be so happy to hear this. We hope to see you again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Jo Mantra Wings on 23 Dec 2019
Hi Ian, Thank you for taking the time to review us. Merry Christmas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and very spacious room, close to trams.
Stayed 8 nights in Oct 2019

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect weekend away everything so close will stay again
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There were a few broken electricity points in the apartment, no coffee in the room and some confusion regarding pool towels and wi-fi but apart from that, the pool was great (steam room out of order for a whole week), the apartment was clean, modern and the staff were friendly and helpful.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Despite my checkin being confirmed my swipe pass would not let me into the building after hours and I couldn't use it in the lift to access to my floor the reception hours were limited and I had to call the afterhours number often to help me or ask residents of the building to help me use the lift
Stayed 3 nights in Sep 2019
Response from . on 21 Sept 2019
Thank you for taking the time to write a review. My apologies to hear this about your access to the building. I understand with restricted office hours it is hard to directly get this resolved. I will make sure the process of any after hour issues are resolved in a more timely and efficient manner. Again, Our apologies for the inconvenience this caused. Regards Office Supervisor

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to eateries and the view out to the river and the hinterland was stunning. The beach for those who like the beach is just a short walk away.
Stayed 3 nights in Jun 2019
Response from Ally on 7 Jul 2019
Good Morning, Thank you so much for your lovely review - we are happy to hear you enjoyed your stay with us here at Mantra Wings Resort :)

8/10 Good

TV

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very impressed with price first and foremost, the check in was great and the few reception staff we meet were all extremely hospitable, warm and great people... Found the apartment to be a great size and layout etc but sadly very dirty in places, and could do with an intense clean. The ceiling fans and AC were so dirty we didn't want to turn them on. Bathroom grout could do with some serious exit mould and just a thorough clean throughout the entire apartment would have it shining again. Pool, gym, bbq, spa area's were spotless and beautifully kept.
Stayed 2 nights in Apr 2019
Response from Ally on 21 May 2019
Good Afternoon, Thank you for your lovely review and we also appreciate the feedback given. Im sorry to hear that the room was not up to your expectation on arrival, here at Mantra Wings we like to ensure our guests have a nice relaxing stay - i will be sure to look into this matter further. We hope overall you enjoyed your stay with us at Mantra Wings Resort and we hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Like: - location -swimming pool Didn’t like: - Aircon in the living room didn’t work. -Dryer was not working.
Stayed 2 nights in Apr 2019
Response from Ally on 3 May 2019
Good Morning, Thank you for your review and feedback - we hope to welcome you back in the near future.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good afternoon We reserved 2 nights in the mantra wings surfers paradise , I normally would never complain , and I do no expect anything in return. But I would like to outline the below 1. The room was dirty - imot sure if the clean was completed in full as Carpet was dirty - I don’t think it had been vacuum in both bedrooms The bathroom was dirty - tiles dirty , shower tiles dirty with shampoo( or who knows ) on it The blinds in the bathroom was covered in mould The main toilet bowl was dirty - I cleaned it prior to my children using it The tracks in the wardrobes were extremely dirty - with dust, dirty and debris- along with the carpet inside the wardrobes There were stains on the blanket in the main bedroom The white couch had marks all over it And the mould visable in the air conditioning unit In the lounge room was beyond words - we did not use it . The kitchen chairs were filled with food crumbs and bits of bread My children , did make a mess on the kitchen floor with some food ( near the breakfast bench ) However , the mess/ room standard when we arrived was disappointing . We were staying in level 6, room 603
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The bed rooms where not airconditioned and in summer that is unacceptable. The room description didn’t not tell me they were not and only the main living areas had an air conditioner.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and updated. Good location. Good view.
Stayed 6 nights in Dec 2018
Response from Ally on 8 Jan 2019
Thank you for your lovely review - we hope to welcome you back soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Location friendly staff. Clean and comfortable. Parking.
Stayed 2 nights in Oct 2018
Response from Ally on 6 Nov 2018
Good Morning, What lovely feedback thank you so much - we hope to welcome you back in the near future :)

8/10 Good

Garry, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment size catered for our needs, was a great river and partial seaview but had asked specifically for a sea view.
Stayed 6 nights in Oct 2018
Response from Ally on 6 Nov 2018
Hi Garry, What a lovely review - I am so happy you enjoyed your stay with us. We hope to welcome you back in the future :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Jan

Liked: Staff & service, room comfort
Great holiday
All good, would stay here again
Stayed 7 nights in Sep 2018
Response from Ally on 6 Nov 2018
Hi Jan, we are so happy you enjoyed your stay with us - we hope to see you again soon :)

10/10 Excellent

Anthony, Toowoomba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 days spent at Mantra Wings. Second time we have stayed there whilst away playing a Golf Tournament. Rooms were spacious and comfortable. Our Room 1303 was very clean an tidy with a terrific view straight back down Surfers Paradise and the River. We never got to use the other facilities but they looked great. Reception staff were very friendly and helpful. Great place to Stay!
Stayed 3 nights in Sep 2018
Response from Ally on 6 Nov 2018
Hi Anthony, What a nice review to read - We are so happy to hear you enjoyed your stay with us, we always like to look after our return guests. We hope to welcome you back soon, next time try our facilities they are amazing :)

8/10 Good

kin ling

Nice stay. Good price for family stay. Close to train.
Stayed 2 nights in Aug 2018

10/10 Excellent

shania

5 Stars
Didn’t get a high level but the customer service and the room itself certainly made up for it couldn’t be happier ❤️
Stayed 2 nights in Aug 2018
Response from Ally on 30 Aug 2018
Hi Shania, I'm sorry to hear you did not get a high level apartment - if you decide to stay again please put notes in your booking for a request of high floor, unfortunately we can't guarantee anything but we do try our best. I'm glad you had a fantastic stay, thanks again for leaving such lovely feedback :)

10/10 Excellent

Mark

Ally
Our check in was great. Ally on reception was a delight, lovely special girl who went out of her way to help with everything we needed. Our stay was really good, had a lovely time.
Stayed 2 nights in Aug 2018
Response from Ally on 30 Aug 2018
Hi Mark, Thank you so much that's so lovely, you have made my day! It's always nice to hear good feedback from our guests. We hope to welcome you back again soon :)

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired
The apartment was looking very tired and cleanliness was not a strong point.
Stayed 2 nights in Aug 2018

10/10 Excellent

Lindy, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious unit with beach views and great location
Great place to stay, facilities and staff are great and could walk to lots of places aw well
Stayed 3 nights in Jul 2018
Response from Ally on 23 Jul 2018
Hi Lindy, Thank you very much for your kind words. We hope you will visit us here at Mantra Wings Resort again in the future :)

6/10 Okay

Verified traveller

Lacked cleaning products like a chux wipes. The one providided was one small square and it was dirty.
Stayed 2 nights in Jun 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantra Wings
Room was on 4th floor so could hear the road noise a bit but we did get used to it. Staff were very friendly and helpful. Great facilities, easy free parking, comfortable beds and rooms were quite large. Short walk to the beach. Overall enjoyable stay.
Stayed 3 nights in Jun 2018
Response from Ally on 23 Jul 2018
Hi Lisa, We are happy to hear even though you were allocated a room on the Highway that you enjoyed your stay with us. We are very proud of our apartments here at Mantra Wings, they are very big and spacious. Thank you again for the nice review. We hope you would like to stay again with us in the near future :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Apartment in the heart of the sunshine
The apartment was spacious and modern. The pool, tennis court, gym and steam room were great. The room was cleaned regularly or the towels weren’t changed regularly, that was left for us to clean. Front desk made you feel like you were stealing every time you asked for dish washing liquid or washing powder. A tour group shuttle came to pick our group up and the front desk said I wasn’t there even though we had been staying there for 5 days so the shuttle left. Front desk booked a shuttle to pick my partner up from the airport but they booked it on the wrong day and the shuttle refused to collect him. The hotel is great but the staff let it down for me
Stayed 7 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hinge in the door bathroom was broken.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable apartment. The usual high standard that I’ve come to expect from Mantra
Stayed 2 nights in Apr 2018

10/10 Excellent

Aruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Preetinder

Area was beautiful next to the beach but their were 2 bathrooms in the apartment and 1 of them doesn’t have lock so practically with the family you can use only 1 bathroom which got lock.

8/10 Good

Dave, Harpenden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment close to the beach
Huge 1 bed part meant within 5 mins walk to the beach. Comfortable, quiet and clean - can’t ask for more
Stayed 2 nights in Feb 2018

6/10 Okay

Louise, Auckland, N.Z.

Liked: Staff & service, property conditions & facilities
Good location. Close to beach, Pacific Fair & Tram
Staff & residents friendly. Good security. Lovely pool & spa. Also close to beach by foot. Tram & petrol station close by. Would stay again 😊
Stayed 9 nights in Jan 2018

10/10 Excellent

Kerry, central coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable hotel
Loved this place. For a family of 4 we had heaps of room. Self contained with everything you need. Very clean, pool was lovely with a nice hot spa. Fast lifts and friendly staff. Great facilities. Will stay again. A little out of town but easy access and quick walk to Nothcliffe beach which is much quieter than Main Beach but still has flags to swim.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment layout was fantastic. View from deck was amazing. Staff were incredibly helpful,
Stayed 4 nights in Jan 2018

8/10 Good

Hwasu

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Big Red, GC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massive room, massive view close to everything you need and not too expensive. Perfect.
Stayed 2 nights in Dec 2017

8/10 Good

rebecca, geelong victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet,clean and great location
Loved my stay, staff were very friendly and accomdating. Facilities were amazing. Will certainly stay there again
Stayed 4 nights in Nov 2017

2/10 Terrible

jagjit, brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Everything very dirty
Mould on curtains.water mark under air conditioner crack in the wall .old lounge walls dirty
Stayed 5 nights in Oct 2017

6/10 Okay

Sarah, New Zealand

Liked: Staff & service
Disliked: Property conditions & facilities
Good Location, close to beach and surfers paradise
We enjoyed our time in te Gold Coast and did enjoy the Mantra apartment which was very spacious. We found the staff super friendly and helpful. We did think the apartment itself was pretty rundown and lacking in some basic essentials. WIFI should be free for all shortstay guests. WIFI is a give around the world now for free so was bizarre to not have this for free. Room had very basic kitchen utensils. Could have done with some basic bowls amongst other basic items. Not ideal for a short stay. We originally had issues with the tv not working which the hotel fixed quickly, however movies never worked. Carpet was pretty old and worn. Two single beds put together that seems pretty old school. I think the apartment could do with a spruce up.
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hotel, very nice staffs.
Very nice reception staffs. Bed is very comfortable. Thank you so much Ms Ally for your great hospitality.
Stayed 2 nights in Oct 2017

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work Trip
Work trip, good location for what was needed
Stayed 3 nights in Sep 2017