Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers
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Reviews of Hilton Surfers Paradise Hotel & Residences

5 out of 5
Hilton Surfers Paradise Hotel & Residences
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jitesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Generally pretty good and close to Surface Paradise beach.
Stayed 4 nights in Apr 2024
Response from Fiona Pyrde - General Manager on 16 Apr 2024
Dear Jitesh, We are delighted to ready you had a great stay and hope to welcome you back again soon. Warm regards,

4/10 Poor

Debbie S

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very stuffy!! No rubbish bags for the bins, stains on the bed and our neighbours had a party and we couldn’t sleep until 2am. However, location is very convenient.
Stayed 1 night in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Dear Debbie, We apologise for the challenges you faced during your stay. We strive to provide a comfortable and relaxing environment for all our guests, and we are sorry to hear that your experience did not meet your expectations. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly.Warm regards,

10/10 Excellent

Mazin Salah Shaban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Thank you for a great score, Mazin!

10/10 Excellent

Anna Marzena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Thank you for a great score, Anna!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful experience. It was sweet finding a wine bottle and chocolate left for us to celebrate our wedding
Stayed 2 nights in Mar 2024
Response from Fiona Pryde -General Manager on 9 Apr 2024
Dear Natalia, We are delighted to read you had a beautiful experience with us and the special touch added to your celebrations. Warm regards,

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
The Hotel gym is dirty and don’t feel safe. VIP lounge has very poor service.
Stayed 2 nights in Mar 2024
Response from Fiona Pryde - General Manager on 2 Apr 2024
Dear Wendy, We sincerely apologise for the issues you experienced during your stay. We will ensure to address these issues with our to team to ensure any improvements are made.Warm regards,

4/10 Poor

Firas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fiona Pyrde - General Manager on 2 Apr 2024
Thank you for your score.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay, thank you too all the staff.
Stayed 5 nights in Mar 2024
Response from Fiona Pryde - General Manager on 26 Mar 2024
Dear Steven, We are delighted to read you enjoyed your stay and we hope to welcome you back again. Warm regards,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Fiona Pyrde - General Manager on 19 Mar 2024
Dear Terry, We are delighted to read you enjoyed your stay and the location. Warm regards,

10/10 Excellent

Neil

Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on 9 Apr 2024
Thank you for a great score, Neil!

10/10 Excellent

Nobuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Thank you for a great score!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Dear Morgan, We are delighted to see you had a great stay!Warm regards

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 14 Mar 2024
Dear Saud, We are delighted to read you had a great stay and we hope to welcome you back again.Warm regards,

10/10 Excellent

Sukhbant Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, large rooms and friendly staff
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Dear Sukhbant,We are delighted to read you had a great stay!Warm regards,

10/10 Excellent

Kawa, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not quiet but loved it in the centre of everything in the city highly recommended
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for a great score, Kawa.Warm regards,

10/10 Excellent

Dang Duy Phuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, will be back
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for your review. We can't wait to welcome you back again!Warm regards,

10/10 Excellent

Jigar

Liked: Cleanliness, amenities, property conditions & facilities
amazing property
Stayed 7 nights in Feb 2024
Response from Fiona Pryde - General Manager on 18 Feb 2024
Thank you for a great score, Jigar!

6/10 Okay

Jarrod

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for your score!

8/10 Good

Nadeya

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for you score!

6/10 Okay

MARTIN EMILIO

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Tv doesn’t work, even play something on YouTube, cast or watch tv. The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Dear Martin,We are very sorry to read you had issues with the tv and appreciate the feedback you provided on our housekeeping. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 21 Mar 2024
Thank you for a great score.

10/10 Excellent

KD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the panorama room. Views were breathtaking. Executive lounge and buffet breakfast were top notch.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear KD,We are delighted to read you had a great stay and hope to welcome you back again soon. Warm regards,

10/10 Excellent

Nikolin

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 23 Jan 2024
Thank you for a great score, Nikolin!

4/10 Poor

bassam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
very courteous staff but not knowledgeable about area and doea not provide any recommendations for areas to explore or resturants
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 22 Jan 2024
Dear Bassam, Thank you for your feedback, we will address this matter with our team to ensure that they are well-informed. We are pleased to see our team were courteous to you during your stay. Warm regards

10/10 Excellent

Noora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 18 Jan 2024
Thank you for a great score, Noora!

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were great, room was immaculate. We had a room on level five that faced the nightclubs and it was exceptionally noisy and took us a long time to get to sleep. We also had to wait 20 minutes to try and get a lift to get down to the car park and were late for an appointment.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 17 Jan 2024
Dear Jayne, We pleased to see that you enjoyed some aspects of your stay and will ensure your comments are passed onto our Executive Team to ensure they are used to improve our guest's experience. Warm regards,

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towels all smelt like cigarette smoke. Air con in the room roared all night so sleep was limited. Both rooms had broken curtains. One room had sand in the beds. No Foxtel just free-to-air in both rooms which was disappointing for such a high-class hotel. Otherwise, it was fine. Bed was very soft, shower was lovely.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 16 Jan 2024
Dear Stephanie, We sincerely apologise for the inconvenience caused by the towels smelling like cigarette smoke. This is not the experience we aim to provide, and we will address this matter with our housekeeping team. Our Executive Team are reviewing your other comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 Good

mandeepak

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gym is a dungeon with most basic of facilities and no aircon/temp controls. The rooms have a musty, typical hotel smell, even the food has that smell. The staff is good, and helps where possible. Room staff is good, when they do turn up. Location in good, which is probably why the room rates are so high. Rooms are spacious. Aircon controls don’t work. Overall, 2.5/5.
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 16 Jan 2024
Dear Mandeepak, We are sorry to read of the issues you had. Please note we do have two gyms to choose from. One is on BM level and the other one is on level two with different amenities. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked my trip via last minute however the dates defaulted to the next month. I contacted the third party (last minute) straight away, the advise was I would be advised in 72 hrs and the Hilton were not answering the phone. Issue was we had booked to stay there the night of booking (in 4 hrs to be precise). Then I contacted the Hilton who advised the phone lines were manned I recontacted the third party again who the contacted the Hilton - advised i would be charged penalty of $222 payment completed again online. We arrived at Hilton, car park 45 mins to get park, and we had no booking. After an hour waiting at the service reception desk 5pm and waited for an hr with 6 people (very frail 86yr old stroke woman, two teenagers, 4 and 5 year olds). I was charged $200 fee straight away. Then the manager came out and said you have no booking and the wrong fee was charged on my card and then charged another $495 onto my card with out my knowledge. Still no booking. There was no apology, I was informed that the money of $200 would go back into my account with in 4 business days. Put all blame on third party. This was an overnight stay. In the morning it took us 40 mins to get the lift down to reception from the 4th floor. All lifts were over crowded and no room. We had to go down to reception with all our luggage and frail mother via the stairs. At reception we explained to staff who did not empathise or seem to care. I was told I was a "trooper". 1 night over 1K
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 17 Jan 2024
Dear Amanda, We have been advised by Last Minute that you were refunded the amount for the incorrect dates you had booked. You have only been charged for the hotel room you booked at the hotel.Warm regards,

2/10 Terrible

Constantine

Travelled with family
Disliked: Room comfort
Stayed 7 nights in Jan 2024
Response from Fiona Pryde - General Manager on 16 Jan 2024
Thank you for your score.

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay here in Hilton Surfers Paradise
I had an amazing experience with Hilton Surfers paradise. I received a warm welcome from receptionist Alex. Everyone here goes extra miles to offer help. Effil in Conceige offered huge support during my stay and she even helped me with my luggage, making tea for me as I got my back injury. Everyone is so helpful making me feel that I am welcomed to be home with Hilton family. Thank you team especially thanks to Alex, Tham, Effil. Regards Giiny
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 11 Jan 2024
Dear Ginny, Thank you for taking the time to share your wonderful experience at Hilton Surfers Paradise. We are thrilled to read that you had an amazing stay and you were well looked after by our friendly and helpful team. We hope to welcome you back again soon. Warm regards,

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 11 Jan 2024
Thanks for your review, Peter.Warm regards

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 11 Jan 2024
Dear Sylvia, We're so pleased you had a great stay and hope to welcome you back again soon.Warm regards,

4/10 Poor

Trisha

Travelled with family
Liked: Amenities
Disliked: Staff & service
1. Room wasn't equipped for the 6ppl we booked for. 2. It's cold and no blankets in room. 3. Ensuite stuff is empty 4. Next door are slamming and banging against main bedroom wall at all areas of the night where it sounds like the wall is going to drop away. 5. Room didn't have city view like we were told (not as big of a deal but would of had a potential glimpse of beach) 6, on check in the lady at service was so disinterested in speaking to us it was rude and looked down on us. Positives: 1. Concierge ladies were lovely. 2. Security gentleman today helpful, polite and located our sons lost snorkel. We have left. Had better stay at other places that aren't 5 stars (apparently) and half of the price with better amenities
Stayed 2 nights in Dec 2023
Response from Fiona Pryde - General Manager on 11 Jan 2024
Dear Trisha, We sincerely apologise for the issues you encountered. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience. We hope to have the chance to welcome you back and provide a more enjoyable experience in the future.Warm regards,

10/10 Excellent

Kelsey

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 24 Jan 2024
Thank you for a great score, Kelsey.

6/10 Okay

Quitchie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel staff are fantastic, very central to a lot restaurant and with a nice 5 minute walk to the beach. I wasn’t to impressed with the our hotel room starting off with the view the windows were so dirty with fingerprints mark and clearly didn’t seem to be clean then there was with rips in the carpet, broken couch where dip to one side, main bedroom door won’t open/ close properly, kitchen cupboard broken. Hilton use to be one of favourite hotel but i find it the property condition have fallen over time and it’s due for upto date modern uplift.
Stayed 4 nights in Dec 2023
Response from Fiona Pryde - General Manager on 8 Jan 2024
Dear Quitchie, We are delighted to see our team were fantastic during your stay. It is however, disappointing to see of the issues you had and we will ensure these concerns are addressed promptly by our team. Warm regards,

10/10 Excellent

Najee

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 22 Jan 2024
Thank you for a great score, Najee.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
My family had so much fun here the room view was so good stunning at night so relaxing staff were fabulous!
Stayed 3 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

10/10 Excellent

Ranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

10/10 Excellent

Abed Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff were very welcoming with great service throughout my stay.
Stayed 6 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

6/10 Okay

Tianshu

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 21 Dec 2023
Thank you for your score, Tianshu.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Coast- a trip to remember
Hilton has always been on top of our priority list when it comes to having a holiday. It was our first time to visit Gold Coast and we were not disappointed as it took our hearts aways. The trip will not be this comfortable it if wasn’t with Hilton. The service has always been great and the amenities are well maintained. Staff are very helpful the executive lounge was amazing. The view from the room was breathtaking.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 19 Dec 2023
Dear Anonymous, We are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon. Warm regards,

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta was very helpful at Breakfast, a great waitress, who helped us out with our baby.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 18 Dec 2023
Dear John, We are so pleased to read you had a great stay and our wonderful team member made a difference during your stay.Warm regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Fiona Pryde - General Manager on 17 Dec 2023
Thank you for your review!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fiona Pryde - General Manager on 17 Dec 2023
Thank you for a great score, Jane!

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lifts take forever to be available
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 21 Dec 2023
Dear Rhonda, We're sorry to read you had issues with the lifts. We are looking at ways to improve this during peak season. Warm regards,

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for your score.

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night. The friendly staff allowed me to check in early and check out late. Our flight was in the evening and they let us check out at 3pm for $50 an hour. That was convenient for us because we sat at the pool all afternoon and then could shower before we left for the airport.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 14 Dec 2023
Dear Kendall, We are so pleased to see our team were able to accommodate your needs and we hope to welcome you back again. Warm regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 12 Dec 2023
Thank you for a great score Laura!