Waterwells Business Park Quedgeley, Gloucester, England
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the lovely review!All the very best,Charmaine
6/10 Okay
Chris
Business traveller
17 Mar 2024
Liked: Cleanliness, staff & service
An ok experience. Nothing amazing…room was clean if quite tired. I think it’s the situation of the hotel that turned me off a bit. Beside a dual carriageway. But then again this isn’t a holiday hotel despite what the name suggests…quite expensive for the quality. Cheaper hotels elsewhere in town that are probably slightly nicer.
Chris
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review and feedback, Chris.We're pleased to read that you found your room to be clean.We hope to welcome you back with us again soon.All the very best,Charmaine
Placed in a room that was adjoining to another as a couple. The noise was awful, we could hear the next room snoring all night, had very little sleep. Why put us in there? A family staying there at the same time had said they couldn't manage to get an adjoining room!
Mrs LV
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review!Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the very best,Charmaine
Very friendly and helpful staff a very clean and nice room
Chantelle
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the lovely review!All the best,Charmaine
8/10 Good
Ralph
Business traveller
4 Feb 2024
Liked: Cleanliness, staff & service, amenities
Clean, well maintained standard rooms, excellent breakfast buffet - however only one, non-functional lift in a three floor hotel isn't a good look.
Ralph
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the lovely review, Ralph!We're so pleased to hear that you enjoyed your room and found our breakfast buffet, excellent!Our maintenance team are aware of the situation and handling it!All the best,Charmaine
Really hated the breakfast. Please make it better. No options for vegetarians for hot food
Verified traveller
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the review, we appreciate you taking the time to do so.We're sorry to hear that you didn't have a great breakfast service.We do have vegetarian items such as sausages available upon request either the night before or during service, if done during service it should take around 10-15 minutes.All the very best,Charmaine
6/10 Okay
Tiana, Robins Afb
1 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tiana
Response from Hotel Operations Manager on 29 Dec 2023
Tiana, thanks for the recommendation.Best wishes, Charmaine -
10/10 Excellent
Justine
27 Nov 2023
Justine
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 19 Dec 2023
Great hotel, comfortable large room, warm and cosy. Limited choice for food which is not unusual for Holiday Inn Express but the menu is very limited. Staff were pleasant and helpful and breakfast was basic but OK.
Steven
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Steven,Thank you for your review and feedback.We're glad to hear that you enjoyed your stay with us and loved our room as well as our fantastic team and breakfast service.We hope to be able to welcome you back with us again soon.All the best,Charmaine
6/10 Okay
Michael
15 Nov 2023
Convenient for meetings with Family
Michael
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Thank you for your review, Michael.We really appreciate it.We hope to be able to welcome you back with us again soon.All the best,Charmaine
Great hotel and staff but difficult booking proces
The hotel staff were very friendly and the room was ideal but the trouble I had replying to the email I received either by email (tried several ways) or by phone to the number given was worrying. Every thing was good when I got there but I received 3 emails saying I must tell them if I am bringing a dog even though on my booking I stated I am disabled and always with my service dog.
Brett
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 15 Sept 2023
Brett, thanks for your kind words.See you soon!All the best, Charmaine -
Hi Robert,Thank you for choosing the Holiday Inn Express Gloucester South for your family trip with the in-laws and dog. I hope you enjoyed your stay with us.
6/10 Okay
Wendy
11 Sept 2023
Liked: Cleanliness
Very stressful
It took 10 to check in, we were given a disabled access room which we didn’t like. The coffee was tucked in the corner (not sure how someone in a wheelchair would reach it! The double bed you rolled into the middle. Very uncomfortable. Then at 4am there was a lot of noise and dogs barking as Armed Police arrested a man in the car park!!! And then there were no free tables at breakfast. Overall not happy with the experience.
Wendy
Stayed 1 night in Sep 2023
Response from - Hotel Operations Manager on 12 Sept 2023
Wendy, thanks for your comments. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please know our team are available to fix any issues you experience during your stay. Take care, Charmaine
10/10 Excellent
Andrew
11 Sept 2023
Andrew
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 12 Sept 2023
Andrew, thanks for your top marks!See you soon!Take care, Charmaine -
Response from Hotel Operations Manager on 7 Sept 2023
Hello Kenneth,Thank you very much for the review and feedback! Our teams try their very best to guarantee an amazing night when staying with us :) All the best, Charmaine
Perfect service and in all fairness, all round from the moment I checked in, to the check out. I will now endeavour to stay in Holiday Inn's more often if this is the standard. Well done to the team in Gloucester.
Christopher
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 12 Sept 2023
Christopher, thanks for your kind words.We look forward to seeing you again soon.All the best, Charmaine -
This HIE was the best we've ever stayed in. Very clean indeed, staff on top of all cleaning, room well maintained and all staff very helpful on reception desk. Appreciate having a fan in the room. Breakfast was plentiful and well cooked, constantly refreshed, tables being cleaned promptly.
Kathryn
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 1 Sept 2023
Hi Kathryn,Wow! Thank you so much for the amazing review, we are so happy you enjoyed our stay with us. We hope to welcome you back very soon! All the best, Charmaine
10/10 Excellent
Phillip
30 Aug 2023
Phillip
Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on 1 Sept 2023
Great welcome on arrival had our dog and he got his own welcome with a new ball, chews and some doggy bags which was a nice touch. Breakfast was well organised and very good always plenty of food. If we had one negative thing to say it would be clean the remote control for the tv in the room, it was absolutely filthy and didn’t really want to use it so covered with a plastic bag. This was the only complaint
Annette
Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on 30 Aug 2023
Hello Annette,Thank you for the great review! We shall also pass the feedback onto the team. All the best, Charmaine