Standard Room, 2 Single Beds

Reviews of Holiday Inn Express Gloucester - South, an IHG Hotel

3 out of 5
Holiday Inn Express Gloucester - South, an IHG Hotel
Waterwells Business Park Quedgeley, Gloucester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 404 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khalil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet friendly & helpful stsff
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the lovely review!All the very best,Charmaine

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
An ok experience. Nothing amazing…room was clean if quite tired. I think it’s the situation of the hotel that turned me off a bit. Beside a dual carriageway. But then again this isn’t a holiday hotel despite what the name suggests…quite expensive for the quality. Cheaper hotels elsewhere in town that are probably slightly nicer.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review and feedback, Chris.We're pleased to read that you found your room to be clean.We hope to welcome you back with us again soon.All the very best,Charmaine

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 14 Mar 2024
Thanks for the review and feedback, Steven.All the best,Charmaine

4/10 Poor

Mrs LV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in a room that was adjoining to another as a couple. The noise was awful, we could hear the next room snoring all night, had very little sleep. Why put us in there? A family staying there at the same time had said they couldn't manage to get an adjoining room!
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review!Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the very best,Charmaine

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Friendly and polite. Great location for events at Elmore Court.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review!We're so pleased to hear that you found our team, amazing, friendly and polite!All the very best,Charmaine

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 1 Mar 2024
Thanks for the review and feedback, Naomi.All the very best,Charmaine

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay very friendly and helpful Staff
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the lovely review!All the best,Charmaine

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff a very clean and nice room
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the lovely review!All the best,Charmaine

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, well maintained standard rooms, excellent breakfast buffet - however only one, non-functional lift in a three floor hotel isn't a good look.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the lovely review, Ralph!We're so pleased to hear that you enjoyed your room and found our breakfast buffet, excellent!Our maintenance team are aware of the situation and handling it!All the best,Charmaine

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 22 Jan 2024
Wow, 5-stars! Thanks so much, Ian. We hope to welcome you back and All the best, Charmaine - Hotel Operations Manager.

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 4 Jan 2024
Thanks for the perfect rating, Trevor.All the best, Charmaine -

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Marlene, your lovely feedback is welcomed!All the best, Charmaine -

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine for a short stay
we stay here quite often and always good value for a brief visit
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Jane, thanks for taking the time to leave a review.All the best, Charmaine -

10/10 Excellent

Melony

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Melony, thanks for the charming review.All the best, Charmaine -

8/10 Good

Andrew

Very clean and tidy and a good choice for breakfast
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Andrew! We appreciate it!All the best,Charmaine

10/10 Excellent

Sian

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for the review, Sian!We really appreciate it!All the best,Charmaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much,Best wishes, Charmaine -

10/10 Excellent

Garfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Garfi, thanks for your review of our hotel.Best wishes, Charmaine -

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 29 Dec 2023
Thanks for the amazing review.Best wishes, Charmaine

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the review, Randall!All the best,Charmaine

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty breakfast
Really hated the breakfast. Please make it better. No options for vegetarians for hot food
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the review, we appreciate you taking the time to do so.We're sorry to hear that you didn't have a great breakfast service.We do have vegetarian items such as sausages available upon request either the night before or during service, if done during service it should take around 10-15 minutes.All the very best,Charmaine

6/10 Okay

Tiana, Robins Afb

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Hotel Operations Manager on 29 Dec 2023
Tiana, thanks for the recommendation.Best wishes, Charmaine -

10/10 Excellent

Justine

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thanks for the review!All the best,Charmaine

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
We're so pleased to hear that you enjoyed your stay with us and we hope to be able to welcome you back with us again soon! All the best,Charmaine

10/10 Excellent

Gordon

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 27 Nov 2023
Thank you for the review, Gordon.We appreciate it.All the best,Charmaine

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 20 Nov 2023
Thanks for the review, John!All the best,Charmaine

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Great hotel, comfortable large room, warm and cosy. Limited choice for food which is not unusual for Holiday Inn Express but the menu is very limited. Staff were pleasant and helpful and breakfast was basic but OK.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Steven,Thank you for your review and feedback.We're glad to hear that you enjoyed your stay with us and loved our room as well as our fantastic team and breakfast service.We hope to be able to welcome you back with us again soon.All the best,Charmaine

6/10 Okay

Michael

Convenient for meetings with Family
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Thank you for your review, Michael.We really appreciate it.We hope to be able to welcome you back with us again soon.All the best,Charmaine

8/10 Good

Guest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and dark in room with comfortable bed. Good shower
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
Thank you for your review, we really appreciate it.All the best,Charmaine

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 13 Nov 2023
Thank you for the review, Archie.We really appreciate it.All the best,Charmaine

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 3 Nov 2023
Thanks for the review, James!We really appreciate it.All the best, Charmaine - Hotel Operations Manager

10/10 Excellent

LENKA

Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 30 Oct 2023
We appreciate your kind words, Lenka!We hope to welcome you back again soon.All the best, Charmaine -

10/10 Excellent

Farley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit area lots of parking.
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on 31 Oct 2023
Thanks for your lovely review, Farley.Hoping to see you again soon. All the best, Charmaine -

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you very much for the review, Shelley!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good price for a nice stay. Shame that ca t be said for the Bumble Bee next door
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 11 Oct 2023
Thank you very much for the review John,We really appreciate you taking the time to leave both a review and feedback!

8/10 Good

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities
It was just about alright, boring breakfast
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 11 Oct 2023
Thank you very much for the feedback Hitesh, we really appreciate it and hope to be able to welcome you back with us again soon :)

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you very much for your review and feedback, we really appreciate it :)

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 18 Sept 2023
Hello Kenneth,Thank you for your review!

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff but difficult booking proces
The hotel staff were very friendly and the room was ideal but the trouble I had replying to the email I received either by email (tried several ways) or by phone to the number given was worrying. Every thing was good when I got there but I received 3 emails saying I must tell them if I am bringing a dog even though on my booking I stated I am disabled and always with my service dog.
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 15 Sept 2023
Brett, thanks for your kind words.See you soon!All the best, Charmaine -

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel break
Family trip with in-laws and dog
Stayed 1 night in Sep 2023
Response from Hazel on 15 Sept 2023
Hi Robert,Thank you for choosing the Holiday Inn Express Gloucester South for your family trip with the in-laws and dog. I hope you enjoyed your stay with us.

6/10 Okay

Wendy

Liked: Cleanliness
Very stressful
It took 10 to check in, we were given a disabled access room which we didn’t like. The coffee was tucked in the corner (not sure how someone in a wheelchair would reach it! The double bed you rolled into the middle. Very uncomfortable. Then at 4am there was a lot of noise and dogs barking as Armed Police arrested a man in the car park!!! And then there were no free tables at breakfast. Overall not happy with the experience.
Stayed 1 night in Sep 2023
Response from - Hotel Operations Manager on 12 Sept 2023
Wendy, thanks for your comments. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please know our team are available to fix any issues you experience during your stay. Take care, Charmaine

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 12 Sept 2023
Andrew, thanks for your top marks!See you soon!Take care, Charmaine -

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights stay
Welcoming and friendly staff. Short walking distance to Gloucester park and ride. Breakfast food and facilities were good. Happy to recommend.
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 12 Sept 2023
Garry, thanks for the amazing review.We look forward to seeing you again soon.Best wishes, Charmaine -

10/10 Excellent

Senthilkumar

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 12 Sept 2023
Thanks for the perfect rating, Senthikumar.We look forward to seeing you again soon.All the best, Charmaine -

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and staff very helpful
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 7 Sept 2023
Hello Kenneth,Thank you very much for the review and feedback! Our teams try their very best to guarantee an amazing night when staying with us :) All the best, Charmaine

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 5 Sept 2023
Thank you very much for the review :)All the best, Charmaine

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect service and in all fairness, all round from the moment I checked in, to the check out. I will now endeavour to stay in Holiday Inn's more often if this is the standard. Well done to the team in Gloucester.
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 12 Sept 2023
Christopher, thanks for your kind words.We look forward to seeing you again soon.All the best, Charmaine -

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This HIE was the best we've ever stayed in. Very clean indeed, staff on top of all cleaning, room well maintained and all staff very helpful on reception desk. Appreciate having a fan in the room. Breakfast was plentiful and well cooked, constantly refreshed, tables being cleaned promptly.
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 1 Sept 2023
Hi Kathryn,Wow! Thank you so much for the amazing review, we are so happy you enjoyed our stay with us. We hope to welcome you back very soon! All the best, Charmaine

10/10 Excellent

Phillip

Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on 1 Sept 2023
Hello Phillip,Thank you very much for the review!

10/10 Excellent

Annette

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome on arrival had our dog and he got his own welcome with a new ball, chews and some doggy bags which was a nice touch. Breakfast was well organised and very good always plenty of food. If we had one negative thing to say it would be clean the remote control for the tv in the room, it was absolutely filthy and didn’t really want to use it so covered with a plastic bag. This was the only complaint
Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on 30 Aug 2023
Hello Annette,Thank you for the great review! We shall also pass the feedback onto the team. All the best, Charmaine