Family Hotels & Resorts in Glenpool from NZ$135

"The staff was very attentive to all our needs. Sometimes hotels dont know if there is an issue if a guest does not report it and then an unfair review is given. We had an issue in the room with the ac unit and they fixed it immediately (it was a matter of replacing the batteries in the thermostat), and a door issue- These things happen! The hotel was clean and the room was spacious and comfortable-we had a king size; breakfast was good and the oatmeal toppings bar was a great touch. There isnt a waffle iron but they did have eggos in wrappers if one wanted that. We used the work out room and it was sufficient for what we wanted- we used the elliptical and the free weights as well as the fitness ball. We were there for a week and we loved it - we would stay here again "

"The property was previously a combo Clarion/Econolodge and is pretty run-down; Ramada is in the process of renovating but I feel like they’re taking their time. Still, for the price, it was serviceable (for a short stay) and the staff were wonderful and went above and beyond."

"I booked two rooms here for my family because the property advertised an indoor pool and breakfast. Unfortunately, the stay revealed several operational issues. Shortly after booking through Expedia using the “pay at the hotel” option, the hotel attempted to “authorize” my card early because they were fully booked and I was told I would lose the rooms if the charge didn’t go through. At check-in we were initially assigned a room that was clearly under renovation with open paint cans, supplies and debris inside. The front desk did move us after we returned downstairs, but this room should never have been in inventory. Security was also concerning. Multiple exterior doors had signs stating they opened without a key, which did not inspire confidence as a guest. Breakfast the next morning was poorly managed. Tables were dirty, items including juice were empty and my daughter cleaned a table herself so our family could sit. Shortly after we left, the area was roped off while staff members sat and ate the then replenished food. After years as a hotel General Manager myself, I was surprised and disappointed by the number of preventable service breakdowns during a single stay. When I asked if someone could reach out to the GM, I was told “We can only reach her through WhatsApp and she probably won’t answer”. This is a lovely hotel in a nice area. It has the potential to be great if stronger attention is given to operational standards, communication and service consistency."

"There was a spot in the floor of our room that was wet and the whole room smelled of beer & cigarettes. "

"The hotel was fantastic! The staff was welcoming and very clean facility!"

"Avoid this hotel"

"Walkable to restaurants and activities "

"Great!"

"The room was ok. Couldn’t get the cleaning ladies to actually clean. There was a language barrier but the wouldn’t even get the dirty towels or trash. One elevator was broke down the entire stay. Overall this place needs to be cleaned and renovated. Even the lid to to toilet tank was not the correct one. "