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States on website that toiletries are provided however had to ask for shampoo and conditioner and at $122pn you would expect it to be provided automatically.
Rooms are serviced daily, towels were soft and bedding was comfortable.
Steve - the owner is lovely.
Jessica
Stayed 4 nights in Jan 2024
2/10 Terrible
Marg
7 Dec 2023
We did not turn up in SA.
Sometimes circumstances change like in our case. I cannot see why at least part of money couldnt be refunded...it is after all pushing a button on a computer.
Will be now going in a few weeks but will probably stay elsewhere....and maybe wont book in advance
Marg
Stayed 1 night in Dec 2023
Response from Management on 7 Dec 2023
Sorry to hear that you are disappointed Marg.You pressed the button on the computer to book a non-refundable room. You didn't even bother to ring telling us that you were no longer coming. I rang you after 5pm to check on your arrival time and then you informed me that you would not be coming. If you had done that earlier perhaps things could have been changed. In future read the conditions of your booking and communicate your intentions earlier.
Easy access & parking on site.
Simple and basic but comfortable enough for a night or two to lay your head & have a shower.
Having just flown in from Sydney late in the evening being able to access the room immediately was great.
The booking was a last minute thing as we had a quick trip into town to catch up with friends. The room was nothing flash, but it was clean, the shower hot and the bed comfortable. Also as we were getting there late the owner was very amicable in making it easy to pick up the room key. Great place to stay in Glenelg.
The mattress was very uncomfortable (both the double and single mattresses were extremely soft), room was a lot smaller than indicated in the ad and the sliding door to the ensuite sounded like a freight train on rough tracks which wakes your partner when you are using the bathroom in the middle of the night.
It's like stepping back in time. The room service lady was rude when we asked for fresh towels by replying "we only replaced the towels yesterday" very rudely. The bathroom was extremely small and very out dated. Toilet was loose on the floor. I highly recommend staying elsewhere and pay the extra money for better rooms and staff behaviour.
Peter
Response from owner on 3 Nov 2022
Sorry to hear about your experience with the cleaner. We are usually great with maintenance. Which room were you in as I cannot find a "Peter" that has stayed in the last 2 weeks. Yes we are a retro, old style motel. Some people like a trip back down memory lane so sorry you didn't.
We had been abused and screamed at by cleaners and other hotel staff and called names for no reason. We were also violently abused by the owner and also grabbed very aggressive out of the car we were in. It is not a safe place to stay at.
Luke
Stayed 5 nights in Oct 2022
Response from owner on 3 Nov 2022
Stay off the drugs and treat the place you stay in with respect and respect will be returned to you. One day you may grow up into a nice person. We just didn't appreciate the way you left the room with rubbish all over the floor and tomato sauce thrown all over the walls. You keep playing the victim because no doubt everyone will feel sorry for you. Perhaps you should have tried harder at school.
15 minute walk to the tram into the city. But the walk is flat. Plenty of dining in the neighbourhood also where the tram boards. Quiet area and safe parking.
David
Stayed 2 nights in May 2022
10/10 Excellent
Peter
7 May 2022
Liked: Cleanliness, staff & service
Good location. Staff friendly and efficient
Peter
Stayed 1 night in May 2022
6/10 Okay
Brian
1 May 2022
Liked: Cleanliness, staff & service
Older hotel, cold air blowing in through the gaps in the door, ran out of hot water in the shower and the one sheet at a time toilet paper made me think i was in a public toilet not a hotel room i was paying for.
Brian
Stayed 2 nights in Apr 2022
Response from Management on 2 May 2022
Thank you for your concerns Brian. Every five rooms are serviced by a hot water system and if some guests have long showers then it can take an hour or two to re-heat. As for the toilet paper. Most commercial (public) places have a one sheet at a time system to prevent over-use. Next time put two or three on top of each other to solve the problem.
Great place to stop. Clean, fresh, friendly, lovely eateries less than 30 seconds from the place. Steve is great, helpful and friendly.
Things I didn't like? Slow wi-fi
I ended up booking later in the day, the owner was very helpful and contacted me to arrange the check in, clean room, good shower, had a good nights sleep, l would stay there again.
This was a place I never new existed and only stumbled on it as most accommodation had been sold on the Saturday night of a long weekend therefore limiting any 3 day stay at one place.
I got 3 nights and found the location to be perfect and restaurants for breakfast lunch and tea within 20metres and hotels within 100metres.
I would recommend Norfolk Motel for anyone and that includes locals in SA. The location is just brilliant, so close to everything you desire. Everyone from staff to visitors are very friendly. Norfolk has the feel of being in the country while being close to the city. So if you want the best of both worlds then I recommend you stay here as you won't be sorry.