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"The hotel in general was good. All the staff were helpful and welcoming with one exception. A lady was incredibly rude every time we ordered a drink in the evening. Very close to the lifts and good overall ski facilities "

"Pools are amazing! "

"The apartment is very big and with great condition, all the facilities are operating well. The host is very welcoming and attentive."

"Very spacious rooms and great food. Such a good experience consistent with other Vaya hotels."

"Gorgeous hotel, super clean and spacious apartment with full size kitchen, beautiful and comfy spa, ski bus directly outside the lobby, 15 min walk to the city center. "

"The room felt very old and outdated. The pictures shown online during the booking process looked modern and well-maintained, but the actual room was quite different from what was advertised. This was disappointing, as the photos created a completely different impression. The breakfast was also below expectations. There were very limited options, and the overall quality was not great. For a hotel in this category, I expected a better variety and fresher choices. On the positive side, the sauna area was very good and well-maintained. It was definitely the highlight of the stay. Additionally, the staff were polite."

"Excellent. Helpful staff, wonderful pool and spa experience. Convenient to local attractions."

"Very friendly and helpful "

"The Parkhotel Matrei has some of the most attentive and friendly staff I’ve met. The hotel gave off “home” feelings and not commercial hotel. The convenience of a front parking lot, gas station & grocery nearby was great and the rooms were perfect size for me and my many bags, as well as a space for me to get my work done. I was also given a holiday gift bag because they knew I’d be alone for the holiday. Just a great place, words don’t do them justice. Definitely will be returning some day!"