Top Hotels Near Geva Theatre Center in Rochester from NZ$120

"Check in took over half an hour, unprofessional front desk & manager her self with no costumer service skills. "

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"We had a wonderful staff! The property was in a wonderful location and the staff was extremely accommodating and helpful. The breakfast was incredible. "

"It was very convenient if you’re going to the Strong museum. Walking 2 min."

"TV remote did not work, phone did not work reported to staff and no one did anything about it. Lame!"

"Everything was great! Except breakfast not being included in the stay. "

"If I had any complaint it was the lack of water pressure in the shower but other than that, first class all of the way. "

"Amazing stay. Very clean. Great communication. Already planning on staying again"

"The host was prompt generally in her responses but they were at times defensive in tone. She did send a delivery of items we could not locate in the unit. There was a considerable snowfall during our stay but no shovel or broom for us to clear the steep steps entering the unit which later became very slippery. On our third day the door lock wouldn’t function and stated the battery was low and needed to be replaced. The host suggested in a much later message that we weren’t operating the lock properly- a lock we had successfully used for 3 days! We had no internet for the first 24 hours due to a reoccurring outside connection problem. The host told us her staff ensured that all was in working order prior to check in but the technician volunteered that the unit had no internet for the previous 12,days. There were dirty dishes in the dishwasher upon arrival. For these reasons and more we are requesting a partial refund of our bill. Yes it was ok but the lack of snow removal equipment resulting in icy steps is a safety issue. That combined with the hosts defensive at times responses- door won’t unlock must be our fault - no internet- staff assured all was in working order - made us feel not like welcomed guests but rather like 3 adults who were slightly incompetent. We would like to discuss a reduction in rate/ partial refund. How do we proceed? "