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Reviews of Tower Genova Airport Hotel & Conference Center

4 out of 5
Tower Genova Airport Hotel & Conference Center
Via Pionieri ed Aviatori d'Italia 44, Genoa, GE

Reviews

7.4

Good

Rating 10 - Excellent. 184 out of 760 reviews" "
Rating 8 - Good. 286 out of 760 reviews" "
Rating 6 - Okay. 169 out of 760 reviews" "
Rating 4 - Poor. 78 out of 760 reviews" "
Rating 2 - Terrible. 43 out of 760 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raffaella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

TOAN

Travelled with family
Disliked: Staff & service
Staff was unfriendly, reluctant to help.
Stayed 1 night in Nov 2023

6/10 Okay

Andre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Nicer accommodations than expected.
Stayed 1 night in Oct 2023

6/10 Okay

Massimo

Disliked: Property conditions & facilities
Struttura e arredi un po vecchi
Stayed 1 night in Sep 2023

6/10 Okay

Eugene

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A quick stopover
Our stay here was purely for convenience. The hotel is ideally located for a quick saunter from the airport. The staff were brilliant and patient. The hotel needs modernisation. Everything looked dated and tattered. The hotel offers breakfast and it is basic but nonetheless fuelled us for our onward journey. And again the breakfast room needs a facelift.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across parking lot from hotel. Clean rooms and friendly staff.
Stayed 1 night in Sep 2023

4/10 Poor

Steven

Disliked: Amenities
Run down worn carpets chipped furniture over all dump
Stayed 1 night in Aug 2023

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
A throw back to the 80’s
This hotel is incredibly dated. Feels like the 80’s. Very tired looking. No facilities open, all closed down. It’s ok if all you want is a bed but there are cheaper options
Stayed 1 night in Aug 2023

4/10 Poor

Saqib

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shower in the room did not work.
Stayed 1 night in Aug 2023

8/10 Good

Zhiqiang, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
large room with large bath room. nicely air-conditioned.
Stayed 1 night in Jun 2023

10/10 Excellent

Ronan

Stayed 1 night in Jun 2023

10/10 Excellent

Mariola

Stayed 1 night in Jun 2023

8/10 Good

MONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 2 nights in Apr 2023

6/10 Okay

Roberto

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance, Bed was clean and comfortable, staff on front desk were helpful.
Stayed 1 night in Mar 2023

8/10 Good

Dimitrios

Stayed 1 night in Mar 2023

6/10 Okay

Darick

Stayed 1 night in Jan 2023

10/10 Excellent

Stefan

10/10 Excellent

Juan Francisco

Business traveller
Ok
Stayed 1 night in Nov 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to airport was a plus.
Stayed 1 night in Oct 2022

8/10 Good

Kristin

Stayed 1 night in Oct 2022

4/10 Poor

Gianluca

Disliked: Staff & service, amenities
Room could not lock, when asked about internet access i was rudely told to use the access code (that no one gave to me), old furnishing in an old old stucture, not the kind of business hotel you expect by a majorn airport
Stayed 1 night in Oct 2022
Response from andy on 11 Oct 2022
Dear Gianluca, thank you for your review even though negative. We are truly sorry that your experience at Tower Hotel was not adequate to your expectations and we really apologize for that.we will investigate with our staff to understand the reasons for these inefficiencies during your stay.We confirm that our staff is at your disposal 24 hours a day to solve any problem that may arise during the stay if promptly reported.We hope you will allow us another chance to provide you with the service levels you deserve and expect. Warm regards, The hotel Mangement

8/10 Good

Carl

Stayed 1 night in Sep 2022

6/10 Okay

Erin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Proximity to airport was awesome. However, the property is quite rundown.
Stayed 1 night in Sep 2022

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 min's walk to the airport, it is convenient for early flights.
Stayed 1 night in Sep 2022

10/10 Excellent

Jean Carlo

Stayed 1 night in Aug 2022

8/10 Good

Frede

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Within walking distance of airport but nothing else around.
Stayed 2 nights in Aug 2022

2/10 Terrible

Brian

Stayed 2 nights in Jul 2022

2/10 Terrible

Brian

Stayed 2 nights in Jul 2022

2/10 Terrible

Philip

Stayed 1 night in Jul 2022

6/10 Okay

Visay

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jul 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but staff need to be more customer friendly. Here for buisness trip but had to pay city tax and car parking
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient service
Stayed 1 night in Jun 2022

2/10 Terrible

Fei

My flight was delate 1hour, so I missed my next flight and have to waited in airport for 4 hours….
Stayed 1 night in Jun 2022
Response from Andrea on 14 Jun 2022
Dear sir, We are deeply sorry for your flight but we an Hotel and not an airport. We do not understand why you gave us such a bad score. thank you in advance. The management

8/10 Good

nigel, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for its proximity to the airport.. less than 5 min walk Friendly staff with fast check in.
Stayed 1 night in Jun 2022

6/10 Okay

Nicholas, Llangefni

Business traveller
Liked: Cleanliness
Expensive for what it is, unless you are flying there are better options
Stayed 1 night in Jun 2022

4/10 Poor

Glen

Stayed 1 night in Apr 2022

6/10 Okay

Hendrika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No AC
Stayed 2 nights in Apr 2022

4/10 Poor

EDITH

Stayed 1 night in Apr 2022

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room temperature was very hot when we arrived and opening windows was difficult and loud. So we slept way too hot and uncomfortable. But the facility was clean and nicely located.
Stayed 1 night in Mar 2022

6/10 Okay

russel

Travelled with partner
Liked: Cleanliness
Perfectly adequate for an overnight airport stay. No complaints.
Stayed 1 night in Oct 2021

6/10 Okay

nigel, New York

Liked: Cleanliness, staff & service
Disliked: Amenities
Tied looking property .. staff were nice .. if only the interior were as nice as the exterior.. but, you can’t beat the location for early morning flights .. less than ten minute walk to and from GOA .
Stayed 1 night in Sep 2021
Response from Andrea on 30 Sept 2021
Dear Mr Nigel, first of all we thank you in advance for your review. We are aware that the hotel needs some structural tweaks as it completes 25 years of activity and we confirm that we have already started a complete restyling of all the rooms and common areas. We hope you will allow us another chance to provide you with the service levels you deserve and expect. Warm regards, The hotel Mangement

8/10 Good

Olga

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and Friendly Staff
Great stay. Clean room. Friendly staff. A good breakfast.
Stayed 2 nights in Sep 2021

2/10 Terrible

Paola

Disliked: Cleanliness, property conditions & facilities
Wardrobe door off the hinges, couldn’t access wardrobe and safe. Waste paper basket in bathroom contained trash from previous occupants. I found dark hair on one of the mattresses, the room had a bad smell, impossible to regulate air conditioning, I had to turn in off in order not to freeze. The door of a room adjacent to mine looked like it had been broken into, it had damaged wood and a latch chain dangling. The door was ajar, the room dark: not a reassuring situation. I will never stay in this place again.
Stayed 1 night in Aug 2021
Response from Andrea on 25 Aug 2021
Dear Mrs Paola, thank you for the review. We are deeply sorry that your experience at Tower Hotel was not adequate to your expectations and we really apologize about that. We are aware that the hotel needs some structural tweaks as it completes 25 years of activity and we confirm that we have already started a complete restyling of all the rooms and common areas. We confirm that our staff is at your disposal 24 hours a day to solve any problem that may arise during the stay if promptly reported. In any case we will investigate to understand the reasons for these inefficiencies during your stay. We hope you will allow us another chance to provide you with the service levels you deserve and expect. Warm regards, The hotel Mangement

2/10 Terrible

Joe

Stayed 1 night in Aug 2021

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Tal

Stayed 1 night in Apr 2021