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"The cleaning staff was horribly loud and talking and shouting to one another in the hallways early. "

"Check in staff was not very pleasant. We chose this hotel based on an indoor pool being available in the area we needed to be in. However we arrive and "pool under construction" signs on pool room. Hotels.com SHOULD have notified me of this SIGNIFICANT issue, as the guy at the counter could have cared less of this inconvenience. Room was clean, tub in room worked, extra towels were nice, tv was broken, bed was horrendous. Very uncomfortable 😕. Being a 3 star, keep in mind it has very thin walls. Ive stayed at other BWP, this was the worst. "

"We love this place! Stayed here a couple times because our daughter goes to SUNY Geneseo. The owners are very hospitable and friendly, the rooms are unique and the breakfast is great! Only regret is we didn't book a room for our daughter's graduation. Definitely worth the stay!"

"Nice clean comfortable"

"Bathroom needs serious updating "

"BEST BEDS IN ANY HOTEL EVER. I was in a first floor Accessible room, before the construction started and my bed was dreamy. Then I got moved up to 212 and the bed was even more lush. I had excellent interactions with most of the staff, shout out to Lindsey and the night crew, and I loved being able to walk over to Jimmy Johns and Petsmart. Even in full blown winter, the roads were in great shape. I recommend this hotel absolutely. CLEAN PERFECT ROOMS and AWESOME housekeeping."

"Very clean!"

"The room was clean and comfortable. The staff was friendly and helpful. "

"Excellent conditions"