Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, 7-minute walk to Ripley's Aquarium of the Smokies

Choose dates to view prices

Located minutes from Anakeesta and SkyPark, Crossroads Inn & Suites offers a free self-serve breakfast and lobby fireplace. Enjoy a seasonal outdoor pool, children's pool, gym, and laundry facilities. Attentive staff enhance your stay, and free WiFi keeps you connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is NZ$162
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(134 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(20 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(17 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Terrace/patio

Hampton Inn Gatlinburg

Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
9.0 out of 10, Wonderful, 1,006 reviews
The price is NZ$274
includes taxes & fees
1 Dec - 2 Dec
Hampton Inn Gatlinburg
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Subway - ‬7 min walk

About this property

Crossroads Inn & Suites

Hotel near Anakeesta
Close to Ripley's Aquarium of the Smokies and Gatlinburg SkyPark, Crossroads Inn & Suites provides free self-service breakfast, laundry facilities and a fireplace in reception. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking
  • A 24-hour front desk, a TV in reception and coffee/tea in reception
  • A vending machine and a lift
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • 55-inch flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Similar properties

Indoor pool, outdoor pool, pool loungers

Glenstone Lodge

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 2,467 reviews
Glenstone Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Crossroads Inn & Suites?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on 11 Nov 2025 start from NZ$161.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crossroads Inn & Suites?

Self-parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Checkout is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Traffic Light #3, Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Gatlinburg Space Needle are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 748 out of 1426 reviews
Rating 8 - Good. 406 out of 1426 reviews
Rating 6 - Okay. 168 out of 1426 reviews
Rating 4 - Poor. 58 out of 1426 reviews
Rating 2 - Terrible. 46 out of 1426 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room room service was great love front desk staff would recommend this hotel to anyone visiting the area
Stayed 2 nights in Oct 2025

8/10 Good

roger

Liked: Cleanliness
The room was very clean. The location to downtown was perfect to walk up and down the strip. Would recommend for a long weekend.
Stayed 3 nights in Oct 2025

8/10 Good

Laiza Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and accessible place to stay if you are looking for a walking distance to attractions you want to visit.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and quiet. Within walking distance to everything in the downtown area. Staff was very friendly throughout our stay. Will definitely come back again next time.
Stayed 3 nights in Oct 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience of the location. The free breakfast was very good. The staff were friendly and very helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Estrellita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Friendly staff. Lots of attractions and activities. Highly recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities
Check in was easy and everything is clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great view. All the amenities super close
Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying here. Location is GREAT! Walkable to everything in Gatlinburg. Staff is wonderful! Rooms are clean & offers a nice free hot breakfast!
Stayed 3 nights in Oct 2025

8/10 Good

TERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice but there was one that went beyond her duties and her name was Alicia. She was so kind and courteous!
Stayed 4 nights in Oct 2025

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with the staff. Walked away from the front desk and left my phone behind, good night manager, who checked us in promptly called the room to let me know.It was there. Thank you so much for a wonderful stay and your hospitality and honesty.
Stayed 3 nights in Oct 2025

10/10 Excellent

Vickie

Liked: Cleanliness, amenities, property conditions & facilities
It was goo
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Sokpheap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

8/10 Good

Jennie

Liked: Cleanliness, staff & service
The room was clean and even thought they said maid service was every other day, she came in and replaced our towels and made the bed daily. The jets in the big tub did not work. It does needs some upgrades but overall it was good. Would stay here again.
Stayed 6 nights in Sep 2025

10/10 Excellent

Sara Nuehring

Very nice room. Very good breakfast
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was sparse due to people parking who didnt have hotel tags and obviously werent guest if the hotel. Everything else was great
Stayed 2 nights in Oct 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, nice breakfast. Staff were very nice.
Stayed 1 night in Jul 2025

6/10 Okay

Angela

Liked: Staff & service, amenities
It was decent for what we paid. Still doing remodeling to the place. Breakfast was good and staff friendly. Had to leave a day early for family emergency
Stayed 2 nights in Sep 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was clean and staff was friendly, alot of the attractions where within walking distance, specially the Hillbilly Golf, our 10 years old twin grandchildren love going here. This was our second time staying at Crossroad Inn, we stayed two years ago and just days ago, this will be were we stay when we come back aging.Thanks for making this place our favorite.
Stayed 4 nights in Aug 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great, had a little living room separate from bedroom and had 2 bedrooms, plus a nice size jetted tub and fireplace. Would definitely stay again.
Stayed 2 nights in Jul 2025

8/10 Good

Yarima

Liked: Staff & service
Good location, staff it is nice and it is very clean hotel
Stayed 2 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we needed for a one night stay in Gatlinburg. The lady at the front desk was kind and helpful. The room was clean, parking was perfect, the price was reasonable and the beds comfy. Would definitely recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay you can walk everywhere you don’t have to drive
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast included
Stayed 1 night in Jul 2025