Microwave

Reviews of Economy Lodge Texas City Refinery

2 out of 5
Economy Lodge Texas City Refinery
1902 Texas Ave, Texas City, TX

Reviews

6.4
Rating 10 - Excellent. 30 out of 141 reviews" "
Rating 8 - Good. 33 out of 141 reviews" "
Rating 6 - Okay. 29 out of 141 reviews" "
Rating 4 - Poor. 23 out of 141 reviews" "
Rating 2 - Terrible. 26 out of 141 reviews" "

5.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia R

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
And the only good thing about the property was there's a corner store right next door to it that's the best thing I can say about it. There was people that knocked at our door that we didn't even know looking for drugs the air conditioner didn't work I was sweating all night the staff didn't care they wouldn't give us another room and the room was very very very small look nothing like the picture on Expedia I was scared to walk to my car because of the neighborhood and the surrounding area will never stay here again and the bed was dirty there was cigarette butts on the floor by the TV in my room so that tells me they don't sweep her and mop or anything It was disgusting
Stayed 1 night in Nov 2023
Response from M on 17 Nov 2023
Dear Patricia R,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach Motel
The room was covered with live and dead roaches. The bathroom tile grout was covered with mildew. However, the young man at the front desk was as helpful as he could be and allowed me to inspect another room before being moved. The replacement room was better but I later saw there were foil wrappers and salsa containers on the floor near the night stand. An exterminator and thorough cleaning is needed.
Stayed 3 nights in Nov 2023
Response from M on 9 Nov 2023
Dear Joseph,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

10/10 Excellent

Misshaleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is was close to Galveston and that it was quiet
Stayed 3 nights in Nov 2023
Response from M on 9 Nov 2023
Dear Misshaleen,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Roaches, dirty floor, dim lights. Pot smoking smell and several drug looking related activities. I stayed here last year and it was at least decent. Never again.
Stayed 1 night in Sep 2023
Response from M on 6 Oct 2023
Dear Michelle,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

6/10 Okay

Jacob

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just a place to stay
The building/room is worn out. Need to fit the room. Need professional to keep up the building/room.
Stayed 2 nights in Sep 2023
Response from M on 29 Sept 2023
Dear Jacob,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Rebecca

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from M on 1 Sept 2023
Dear Rebecca,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Elizabeth

Stayed 3 nights in Jul 2023
Response from M on 24 Aug 2023
Dear Elizabeth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the air cond worked well but the area was a little strange.
Stayed 2 nights in Jul 2023
Response from M on 11 Aug 2023
Dear Paul,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Goid price. Not enough light in Vanity area for makeup.
Stayed 1 night in Jul 2023
Response from M on 11 Aug 2023
Dear Sylvia,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

JOHNNIE

Stayed 3 nights in Jul 2023
Response from M on 17 Aug 2023
Dear Johnnie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Huonglan

Travelled with family
Stayed 1 night in Jul 2023
Response from M on 28 Jul 2023
Dear Huonglan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Sindy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Esperaba algo mejor
Stayed 2 nights in Jul 2023
Response from M on 20 Jul 2023
Dear Sindy,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Desiree

Travelled with family
Liked: Cleanliness, staff & service
Very disappointed
My first complaint was the door lock was broken, but it was repaired with minutes. The hot water in the sink was completely shut off. There was no toilet tissue in the restroom and the room had a few roaches. I booked a room for a King bed but got a Queen bed.
Stayed 1 night in Jul 2023
Response from M on 20 Jul 2023
Dear Desiree,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from M on 1 Sept 2023
Dear Michael,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was dirty and we found 2 roaches Never again.
Stayed 2 nights in Jun 2023
Response from M on 6 Jul 2023
Dear Valerie,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. The staff is very friendly. The price for 2 night was very affordable even during the holiday weekend!
Stayed 2 nights in Jun 2023
Response from M on 6 Jul 2023
Dear Maria,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and place was clean!
Stayed 2 nights in Jul 2023
Response from M on 6 Jul 2023
Dear Maria,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

THIET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on 6 Jul 2023
Dear Thiet,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Angela

Stayed 4 nights in Jun 2023
Response from M on 28 Jul 2023
Dear Angela,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Lance

Stayed 1 night in Jun 2023
Response from M on 20 Jul 2023
Dear Lance,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from M on 30 Jun 2023
Dear Fabiola,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Patrick

Stayed 1 night in Jun 2023
Response from m on 6 Jul 2023
Dear Patrick,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, affordable, convenient.
Stayed 1 night in Jun 2023
Response from M on 15 Jun 2023
Dear Patricia,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from M on 1 Jun 2023
Dear Rebecca,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from m on 1 Jun 2023
Dear Bethany,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston visit
Stayed 1 night in Apr 2023
Response from M on 4 May 2023
Dear Mohammad,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and Clean
It was very affordable. The staff was friendly and it was not bad at all. We enjoyed staying there.
Stayed 2 nights in Apr 2023
Response from M on 4 May 2023
Dear Amanda,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Christopher

Stayed 1 night in Apr 2023
Response from M on 6 May 2023
Dear Christopher,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from M on 6 May 2023
Dear Michael,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Samuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much cigarette smoke and roaches
Horrible. I asked for a non smoking room. I was checked into room in the 100s first, it smelled like someone had just lit a cigarette in the room. So I asked for another room. The second room they checked me in was full of roaches and had not been cleaned. I advised the staff but on one did anything.
Stayed 1 night in Jul 2022
Response from M on 17 Aug 2022
Dear Samuel, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a place to get to where your going.
Stayed 1 night in Jul 2022
Response from Management Team on 14 Sept 2022
Dear Leonard,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Regards,

8/10 Good

Gary, mesquite

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just just a place to sleep.
Stayed 1 night in Jul 2022
Response from Management Team on 14 Sept 2022
Dear Gary,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great and exactly what you would expect when you look for a good local budget room for the night.
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service
when in Texas City
was staying in this area and visiting Galveston - was not too far from Galveston, Place was ok -
Stayed 1 night in Jul 2022

6/10 Okay

Keisha

Business traveller
Stayed 4 nights in Jun 2022

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
Roaches everywhere
Stayed 2 nights in Jun 2022

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2022

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Devon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room’s door latch was broken off and the smoke detector was removed from the wall, probably months ago judging by the dust. Entire room was filthy and furniture was falling apart. The walls were paper thin and the surrounding area is sketchy. Left a day early.
Stayed 3 nights in Jun 2022

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very decent
It was decent no complaints. Quite & no one bothered us.
Stayed 3 nights in Jun 2022

6/10 Okay

Courtney

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely heard gunshots close by. People with loud music hanging out in the parking lot all night. Lots of people coming and going and slamming of doors.
Stayed 1 night in May 2022

2/10 Terrible

Shirley

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not COVID compliant, not safe, not clean
Stayed 1 night in May 2022

4/10 Poor

David

Stayed 1 night in May 2022

4/10 Poor

Steven

Disliked: Property conditions & facilities
Door's safety latch was missing! I reported this but it was not fixed the next day. Deadbolt didn't work either. And I saw a roach.
Stayed 2 nights in Apr 2022

6/10 Okay

David

Disliked: Cleanliness, room comfort
They had bugs in the room and the bed was hard
Stayed 2 nights in Apr 2022

8/10 Good

Scott

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2022

8/10 Good

Srikanth

Travelled with family
Liked: Cleanliness, staff & service
It's good enough for a night's stay.
Stayed 1 night in Mar 2022
Response from charles on 21 Mar 2022
Thank you for sharing your review with us.

8/10 Good

Linda

Stayed 1 night in Feb 2022
Response from charles on 21 Mar 2022
Thank you for sharing your review with us.

8/10 Good

Judith

Travelled with family
Liked: Property conditions & facilities, room comfort
Definitely no-frills but they have a nice fridge!
Lost power for 3 days, so this place allowed me to work. The wifi is better than I have at home, and I was VERY impressed by the size of the fridge in the room. I was able to store quite a lot of the food from home, so it wouldn't spoil. The only thing I didn't like was how dirty the floor was. They don't have carpet, and they clearly never mop the floor. At least they had a special rate, since there is no way the place is worth $75 a night. $54 was much more reasonable for a no-frills motel.
Stayed 2 nights in Sep 2021

8/10 Good

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I seen bugs like cockroachs in the bed
Stayed 1 night in Sep 2021