Suite, Multiple Beds, Non Smoking
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Reviews of Quality Inn Dubuque on Hwy 20

2.5 out of 5
Quality Inn Dubuque on Hwy 20
4055 Mcdonald Drive, Dubuque, IA

Reviews

7.0

Good

Rating 10 - Excellent. 111 out of 554 reviews" "
Rating 8 - Good. 193 out of 554 reviews" "
Rating 6 - Okay. 117 out of 554 reviews" "
Rating 4 - Poor. 78 out of 554 reviews" "
Rating 2 - Terrible. 55 out of 554 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here on college visit with my daughter. Our room was clean and spacious. Few restaurants are close by. We will be back.
Stayed 1 night in Apr 2024

6/10 Okay

Christine

Travelled with family
Disliked: Cleanliness
Guests were served spoiled milk at breakfast that expired four days earlier. My review would be lower if it weren't for the front desk staff in the afternoon/evening and the cleanliness of the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Sophia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet stay. Biscuits and gravy for breakfast :)
Stayed 1 night in Apr 2024

8/10 Good

Frank

Travelled with family
Liked: Staff & service
Needs a hot tub.
Stayed 1 night in Apr 2024

8/10 Good

Penelope, Oak Forest

Liked: Cleanliness, staff & service
Food was good
Stayed 1 night in Mar 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service
The location was good for us because it was close to family. Room & breakfast were fine bite not special. Good value for $.
Stayed 5 nights in Mar 2024

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly clean, easy check-in & out.
Stayed 1 night in Mar 2024

10/10 Excellent

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Alvelina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and pictures were not what I expected. It smelled like mildew and very noisy. I ended up having to check out early due to family emergency. I booked through a third party and they have been trying to reach out to the hotel for a potentially for refund. Front desk worker was rude and stayed in the back and avoided me till I checked out.
Stayed 2 nights in Mar 2024
Response from James Madison, GM on 24 Mar 2024
I would like to apologize for not meeting your expectations. However, you made your reservation thru online 3rd party and it was non-cancellable. Any changes or cancellation have to be made thru them. You are unfairly blaming hotel. We were not avoiding you. We just did not want to participate in the conversation while you were yelling on the phone with your booking company. We hope for an opportunity to properly host you in the future. James Madison, Quality Inn Dubuque.

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024

4/10 Poor

Dustin

Travelled with family
It was in an area convenient to stores. The thing I didn't like was the incidental deposit of $103.84, which hopefully I get back
Stayed 1 night in Dec 2023
Response from James Madison, GM on 17 Dec 2023
Thank you for staying with us Dustin. You were NOT charged any "incidental deposit". You were charged room rate of 92.70 + tax 103.84. Dubuque is a great town for shopping and we are conveniently located near Kennedy Mall and popular restaurants. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

MICHELLE, BLOOMINGTON

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
Smooth easy check in, room was clean, and pool water was crystal clear.
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Stayed 2 nights in Nov 2023

4/10 Poor

Patrick

Disliked: Property conditions & facilities, room comfort
11-4 Dubuque
Tv did not work untii said something. Nothing got fixed until Saturday. Front door of the room was falking off the hinges. Bed wS extremely hard.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the $
Friendly staff, pool area looked good although we did not swim. Room ok - it was quiet - breakfast was fine. It was adequate and the price was very good compared to others in the area.
Stayed 1 night in Oct 2023

6/10 Okay

Amie

Travelled with family
Disliked: Amenities, property conditions & facilities
Limited pool hours Pool very cold Difficult to get into pool Entire hotel smelled of chlorine and cigarette smoke Elevator seemed not in good shape - lots of clunks and squeaks Sausage links at breakfast served frozen Extremely small bathroom - couldn't shut door while on toilet Paid too much for room and amenities provided
Stayed 1 night in Oct 2023

8/10 Good

Candi

Travelled with partner
Nice location. Room and lobby area were clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice clean hotel for a one night stay. Walls are a little thin but otherwise quiet.
Stayed 1 night in Oct 2023

4/10 Poor

Kathy

Travelled with family
Disliked: Amenities
Our room was next to elevator mechanical closet on first floor. Do not stay in this room. Got no sleep. All we heard was the elevator all day and night. Room smelled musty.
Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great, only downside, water in shower was only lukewarm
Stayed 1 night in Sep 2023

10/10 Excellent

lorrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good
Stayed 2 nights in Sep 2023

6/10 Okay

Bill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
worked for what we needed - back door doesnt lock, bed cover was dirty, toilet clogged twice on nothing, morning breakfast was a struggle for the limited staff for a full hotel
Stayed 2 nights in Sep 2023

8/10 Good

Erica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Samantha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs
Stayed 1 night in Sep 2023

10/10 Excellent

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice
Stayed 1 night in Aug 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Many of my stays at medium-price hotels the past few years have been less than satisfactory. Noisy room air systems, rooms in bad condition, front desk people with no people skills, etc. This hotel was different, with pleasant people everywhere, the room was shipshape, nice pool. What a refreshing change!
Stayed 1 night in Aug 2023

8/10 Good

brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 5 nights in Aug 2023

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Reita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable, clean and quiet.
Stayed 1 night in Jul 2023

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had a very stale smell. The sink and tub had dark hairs in them.
Stayed 1 night in Jul 2023

6/10 Okay

Sheila

Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Our time was pleasant and the staff were helpful and pleasant.
Stayed 1 night in Jul 2023

6/10 Okay

Kimberly

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy but clean and good priced.
Our stay was decent. Breakfast choices were small but ok. The pool was clean but COLD! Other than those very minor things our stay was good.
Stayed 3 nights in Jul 2023

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service
Rear door lock was not functional
Stayed 1 night in Jul 2023

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy,room was clean . Location was convenient for us!
Stayed 2 nights in Jun 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep your dogs at home.
Our day was good beds were fine,rooms are clean enough but they allow pets an on our second floor a dog sounded very vicious when they heard other doors opening and closing and the dog actually bit a little girl. Dogs don’t belong in a hotel. I would stay at this hotel again it was in a very convenient spot for our activities.
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I found the air conditioning my controls to be confused mg and not responsibvive. The room e Was too cold
Stayed 2 nights in Jun 2023

8/10 Good

Sharon

Stayed 2 nights in Jun 2023

6/10 Okay

Cerima

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Claudia

Stayed 1 night in Jun 2023

4/10 Poor

Paige

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
At first glance, this hotel looked good. But the light switches in inconvenient spots, batheooms were extremely small, pillows were uncomfortable and lumpy, and I the bed was extremely uncomfortable. Woke up with a sore back and headache both mornings.
Stayed 2 nights in Jun 2023