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Stayed here on college visit with my daughter. Our room was clean and spacious. Few restaurants are close by. We will be back.
john
Stayed 1 night in Apr 2024
6/10 Okay
Christine
Travelled with family
12 Apr 2024
Disliked: Cleanliness
Guests were served spoiled milk at breakfast that expired four days earlier. My review would be lower if it weren't for the front desk staff in the afternoon/evening and the cleanliness of the pool.
The property and pictures were not what I expected. It smelled like mildew and very noisy. I ended up having to check out early due to family emergency. I booked through a third party and they have been trying to reach out to the hotel for
a potentially for refund. Front desk worker was rude and stayed in the back and avoided me till I checked out.
Alvelina
Stayed 2 nights in Mar 2024
Response from James Madison, GM on 24 Mar 2024
I would like to apologize for not meeting your expectations. However, you made your reservation thru online 3rd party and it was non-cancellable. Any changes or cancellation have to be made thru them. You are unfairly blaming hotel. We were not avoiding you. We just did not want to participate in the conversation while you were yelling on the phone with your booking company. We hope for an opportunity to properly host you in the future. James Madison, Quality Inn Dubuque.
10/10 Excellent
Katrina
2 Jan 2024
Katrina
Stayed 1 night in Jan 2024
4/10 Poor
Dustin
Travelled with family
17 Dec 2023
It was in an area convenient to stores. The thing I didn't like was the incidental deposit of $103.84, which hopefully I get back
Dustin
Stayed 1 night in Dec 2023
Response from James Madison, GM on 17 Dec 2023
Thank you for staying with us Dustin. You were NOT charged any "incidental deposit". You were charged room rate of 92.70 + tax 103.84. Dubuque is a great town for shopping and we are conveniently located near Kennedy Mall and popular restaurants. We hope you will give us another opportunity to serve you in the future.
Friendly staff, pool area looked good although we did not swim. Room ok - it was quiet - breakfast was fine. It was adequate and the price was very good compared to others in the area.
Limited pool hours
Pool very cold
Difficult to get into pool
Entire hotel smelled of chlorine and cigarette smoke
Elevator seemed not in good shape - lots of clunks and squeaks
Sausage links at breakfast served frozen
Extremely small bathroom - couldn't shut door while on toilet
Paid too much for room and amenities provided
Was a nice clean hotel for a one night stay. Walls are a little thin but otherwise quiet.
Katherine
Stayed 1 night in Oct 2023
4/10 Poor
Kathy
Travelled with family
9 Oct 2023
Disliked: Amenities
Our room was next to elevator mechanical closet on first floor. Do not stay in this room. Got no sleep. All we heard was the elevator all day and night. Room smelled musty.
worked for what we needed - back door doesnt lock, bed cover was dirty, toilet clogged twice on nothing, morning breakfast was a struggle for the limited staff for a full hotel
Many of my stays at medium-price hotels the past few years have been less than satisfactory. Noisy room air systems, rooms in bad condition, front desk people with no people skills, etc. This hotel was different, with pleasant people everywhere, the room was shipshape, nice pool. What a refreshing change!
Our day was good beds were fine,rooms are clean enough but they allow pets an on our second floor a dog sounded very vicious when they heard other doors opening and closing and the dog actually bit a little girl.
Dogs don’t belong in a hotel.
I would stay at this hotel again it was in a very convenient spot for our activities.
At first glance, this hotel looked good. But the light switches in inconvenient spots, batheooms were extremely small, pillows were uncomfortable and lumpy, and I the bed was extremely uncomfortable. Woke up with a sore back and headache both mornings.