Gaisano Grand Mall Tours and Activities

Great

Beautiful Hotel, Disappointing Guest Experience.The hotel itself is beautiful, and we truly enjoyed our stay. However, one unpleasant encounter with a staff member named Christine left us disappointed.My friends and I, who were visiting from the US, were having a wonderful time taking photos and making memories when Christine approached us and rudely reprimanded us, saying that taking pictures in the lobby was not allowed. We were caught off guard by her approach and the way she spoke to us.The lobby is a common area where guests and visitors come and go. We completely understand that hotels may have certain policies, but there is a respectful and courteous way to communicate them to guests.We have stayed at several hotels in Cebu and have never experienced this kind of treatment. It was unfortunate that an otherwise enjoyable experience was overshadowed by an unnecessary and unpleasant interaction. A beautiful hotel deserves equally beautiful hospitality. I hope management takes this feedback seriously and reminds staff that kindness, courtesy, and professionalism are just as important as the hotel's facilities and appearance.