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Reviews of Arkaba Hotel

4 out of 5
Arkaba Hotel
150 Glen Osmond Rd, Fullarton, SA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious and comfortable. the 60's wood panelling everywhere is back in vogue!
Stayed 5 nights in Mar 2024

10/10 Excellent

Phil, Docklands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location with easy access by car or walking into the city area etc. Reception staff particularly helpful and friendly. Food in dining area very good. Had "chicken parma" for dinner last night and was very good!
Stayed 3 nights in Apr 2024
Response from Jackie on 7 Apr 2024
We are thrilled to hear that you enjoyed you experience at the hotel Phil and hope to see you again soon.RegardsThe Arkaba Hotel Team

8/10 Good

Ashlea

Stayed 1 night in Mar 2024
Response from Jackie on 14 Apr 2024
Thank you for reviewing our hotel Ashlea.REgardsArkaba Hotel Team

8/10 Good

Alf

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Last minute booking for my wife for business. Quiet, considering ground level. Forgot to mention that shower door faulty ....will stay again!
Stayed 1 night in Mar 2024
Response from Jackie on 13 Mar 2024
Hi Alf, Thank you for reviewing the Arkaba Hotel. I have made mention of the faulty door to our maintenance team.We hope to see you again soon. Regards, The Arkaba Hotel Team

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Each night at midnight there was a leaf blower across the road at the supermarket carpark. Also a bit of road noise in the morning but managable.
Stayed 5 nights in Dec 2023
Response from Jackie on 13 Mar 2024
Hi Kathy, Thank you for the feedback. I have passed this on to our management team to address. Regards, The Arkaba Hotel

8/10 Good

Marisa, Port Pirie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, great room, free snacks and water a nice touch
Stayed 1 night in Feb 2024
Response from Jackie on 4 Mar 2024
Hi Marisa, We are thrilled to hear that you enjoyed your stay and the little extras. RegardsThe Arkaba Hotel Team

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay!
Stayed 1 night in Feb 2024
Response from Jackie on 15 Feb 2024
Hi James,Thank you so much for reviewing our hotel. We are thrilled you enjoyed your stay with us.Regards, The Arkaba Hotel Team

10/10 Excellent

Virginie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a great band playing, Dino Jag, on Saturday night at the arkaba and we decided to enjoy the party to the fullest and stay over for the night and it was a great idea. Everything in one place to enjoy: restaurant, bar, music and very happy with the bedroom with the jacuzzi and very comfortable bed!
Stayed 1 night in Feb 2024
Response from Jac on 5 Feb 2024
Hi Virginie,We love that you enjoy our live entertainment and our hotel. Thank you for the great feedback.The Arkaba Hotel Team

10/10 Excellent

Surinderjit singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jac on 29 Jan 2024
Hi Surinderjit,Thank you for your 5 star review. We are thrilled that you enjoyed your stay.Warm regards,The Arkaba Hotel Team

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024
Response from Jac on 23 Jan 2024
Thank you for the 5 star review Joanne.RegardsThe Arkaba Hotel Team

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn't ready so the gave us complimentary drink each, very unexcepted but mych appreciated. Staff friendly. Would highly recommend
Stayed 2 nights in Jan 2024
Response from jac on 5 Feb 2024
Hi Craig, Thank you for the kind words. We hope to see you again soon.RegardsThe Arkaba Hote Team

10/10 Excellent

mohammad shahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 2 nights in Jan 2024
Response from Jac on 14 Jan 2024
Hi Mohammed,Thank you for the 5 star review.Regads,The Arkaba Hotel Team

6/10 Okay

Rajmohan

Travelled with partner
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jackie on 8 Jan 2024
Hi Rajmohan,Happy NY and thank you for reviewing the Arkaba Hotel.

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jac on 5 Feb 2024
Hi Rana,Thank you kindly for the 5 star review.RegardsThe Arkaba Hotel Team

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Jackie on 8 Jan 2024
Thanks for the 5 star review MichaelRegardsThe Arkaba Hotel

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jac on 18 Dec 2023
Hi Kirsty, Thank you for reviewing the Arkaba Hotel. The Arkaba Hotel Team

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arkaba Team on 16 Dec 2023
Thanks for the review Joe!

10/10 Excellent

karen

Stayed 1 night in Dec 2023
Response from Jac on 10 Dec 2023
Hi Karen, Thank you for reveiwing our hotel. Have a safe and happy Xmas.The Arkaba Hotel Team

8/10 Good

Lee

Stayed 1 night in Nov 2023
Response from Jackie on 8 Jan 2024
Hi LeeHappy NY and thank you for reviwing the Arkaba Hotel.

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after night out.
Stayed 1 night in Dec 2023
Response from jac on 7 Dec 2023
Hi Tatiana, Thank you for taking the time to review our hotel. Warm regards, The Arkaba Hotel Team

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, professional and pleasant staff. Plenty of shopping close by. Good food and relaxed atmosphere.
Stayed 4 nights in Nov 2023
Response from jac on 7 Dec 2023
Great review thank you Grant. We hope to see you again soon. Warm regards, The Arkaba Hotel Team

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our spa room was spacious and clean. Staff were friendly and efficient. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Jac on 7 Dec 2023
Hi Suzanne, We really appreciate your review and look forward to seeing you again soon. Warm regards, The Arkaba Hotel Team

10/10 Excellent

Rajeev

Stayed 1 night in Nov 2023
Response from Jac on 21 Dec 2023
Hi Rajeev, Thank you for the 5 star review. Have a wonderful XmasWarm regards, THe Arkaba Hotel Team

10/10 Excellent

Helen

Stayed 1 night in Nov 2023
Response from Jac on 10 Dec 2023
Hi Helen, Thank you for reviewing the hotel. From the team at the Arkaba Hotel we wish you a safe and happy Xmas. Warm regards,

4/10 Poor

Emily

Stayed 1 night in Nov 2023
Response from Jac on 7 Dec 2023
Hi Emily, Thank you for reviewing the hotel. Please provide us with any feeback that you feel would help us improve our service. THe Arkaba Hotel Team

10/10 Excellent

Alf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds! After a long overseas trip, slept like a baby!
Stayed 1 night in Nov 2023
Response from Jackie on 20 Nov 2023
Hi Alf, We are glad to hear that you enjoyed your stay. Regards,The Arkaba Hotel Team

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed from the start.. early checkin made available. Loved the room and complimentry snacks. The shower was amazing. My dinner was nice , but the room service charge i found steep considering the restaurant is in the building. I will be back.
Stayed 1 night in Nov 2023
Response from Jackie on 20 Nov 2023
Hi Cathy, We appreciate you taking the time to review the hotel and for your feedback about the room service fee. Regards, The Arkaba Hotel Team.

6/10 Okay

david

Business traveller
Liked: Staff & service
Gardening or building works in middle of night .. kept awake
Stayed 1 night in Nov 2023
Response from Kimberley - Arkaba Team on 3 Nov 2023
Hi David,Thank you for your feedback, unfortunately they are doing roadworks occasionally at night that are well past their due date, we are hoping that they will be completed soon.We would love for you to come back to visit us again, please contact us so that we can offer you the best deal and breakfast on us.Kind regards

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outlook as far as room was concerned. Understood that with the renovations that were happening that things were not as clear as could be expected. We enjoyed the comfort of our room and the dinning facilities available.
Stayed 1 night in Oct 2023
Response from Kimberley - Arkaba Team on 2 Nov 2023
Hi Tom,Thank you so much for the review, we are glad you had a lovely stay. Hopefully we will see you again when renovations are complete so that you can experience the full new Arkaba and things are running smoothly.Kind Regards

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here before, like the area and location, old place, just getting renovated
Stayed 1 night in Oct 2023
Response from Kimberley - Arkaba Team on 2 Nov 2023
Hi Malcolm,Thanks for the review, we hope you come back again when we are finished with renovations!Thanks

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Jackie on 20 Nov 2023
Hi Andrew, Thank you for reveiwing our hotel. Regards,Arkaba Hotel Management.

8/10 Good

Ragan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimberley - Arkaba Team on 2 Nov 2023
Thanks for the review Ragan, hopefully we can earn that extra star on your next visit!Thanks

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Great bathroom And beds
Stayed 3 nights in Oct 2023
Response from Kimberley - Arkaba Team on 20 Oct 2023
Hi Ken,Thank you for the review, we appreciate you taking the time and glad you had a lovely stay.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kimberley - Arkaba Team on 20 Oct 2023
Hi David,Thank you for taking the time to submit a review, we are glad you enjoyed your stay and hope you visit us again!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value fir money
Stayed 1 night in Oct 2023
Response from Kimberley - Arkaba Team on 20 Oct 2023
Hi Sean, thank you for your review, we appreciate the feedback and hope we can accommodate you again.

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service
First time staying at the Arkaba and we were pleasantly surprised…beds are super comfortable, complimentary water and choccies were appreciated and the small attention to detail didn’t go unnoticed…will stay again
Stayed 1 night in Oct 2023
Response from Jac on 5 Oct 2023
Hi Natasha, Thank you for feedback. We appreciate your positive feeback. Warm regards, The Arkaba Hotel Team

2/10 Terrible

Daniel

Liked: Cleanliness, amenities
Disliked: Staff & service
1) Racist (Charged me $200 for bond but another check-in lady was charged for $100 for bond.) 2) Remedial action is always the worst option in doing business.
Stayed 1 night in Oct 2023
Response from Damian on 3 Oct 2023
Hi DanielThanks for your feedback. Being an employer of over 600 people of various nationalities and race, we are deeply saddened by and reject entirely your claim of racism which is totally unfounded and inflammatory.As explained at check-in, the 200 bond is a temporary hold and is required for all SPA Rooms whereas 100 is required for all other room types. These amounts are applied equally to all guests depending solely on the room type booked. As also explained at check-in, this difference in amount is due to Spa Rooms being our premium room types & to ensure sufficient recovery costs are available, if needed, for any damages or negligence from guests during their occupancy - this includes water extraction and carpet drying in the event guests accidently overfill their spa baths flooding the room. We greatly appreciate our guests feedback and will be sure to share yours with the team as we endeavour to learn & improve from all experiences throughout their stays. RegardsDamian

4/10 Poor

Aashish Kumar

Stayed 1 night in Sep 2023
Response from Kimberley - Arkaba Team on 20 Oct 2023
Hi Aashish,We are sorry to hear you didn't have a wonderful stay. We would love to find out more so that we can improve our services if you would like to send us some feedback.

8/10 Good

Norm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient
Stayed 1 night in Sep 2023
Response from Jackie on 25 Sept 2023
Hi Norm, Thank you for your review. Warm regardsThe Arkaba Hotel Team

10/10 Excellent

shanshan

Liked: Cleanliness, staff & service, property conditions & facilities
Not
Stayed 1 night in Sep 2023
Response from Jackie on 25 Sept 2023
Good morning, Thank you for your review. Warm regards, The Arkaba Hotel Team

10/10 Excellent

Margaret

Liked: Property conditions & facilities
Only drawback is the parking, room was great, staff very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Jackie on 19 Sept 2023
Hi Margaret, Thank you for taking the time to review our hotel. We really appreciate your feedback.Warm regards,The Arkaba Hotel Team

10/10 Excellent

Roslina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time at this hotel. Amazing service.
Stayed 1 night in Sep 2023
Response from Jackie on 12 Sept 2023
Hi Rosalina,Thank you ifor your feedback. We really appreciate you taking the time to let us know that you enjoyed your stay. Warm regards,The Arkaba Hotel Team

10/10 Excellent

Alysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation
Stayed 1 night in Aug 2023
Response from Jackie on 12 Sept 2023
Thank you for your review Alysha. Warm regards, The Arkaba Hotel Team.

10/10 Excellent

james

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual - excellent.
Stayed 3 nights in Aug 2023
Response from Jackie on 12 Sept 2023
Thank you for your review James. Warm regards, The Arkaba Hotel Team

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jackie on 12 Sept 2023
Hi Courtney, Thank you for your review. Warm regards,The Arkaba Hotel Team

8/10 Good

Justine

Stayed 1 night in Aug 2023
Response from Kimberley - Arkaba Team on 20 Oct 2023
Thanks for the review Justine, hopefully we can earn that extra point next time you visit!Kind regards,

10/10 Excellent

Dale

Stayed 1 night in Aug 2023
Response from Jackie on 12 Sept 2023
Hi Dale, Thank you for taking the time to review our hotel. Warm regardsThe Arkaba Hotel Team .

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old, worn out rooms
I had high expectations about staying here, unfortunately expectations were not met. Luckily the room had two double beds in it, both were needed. After climbing into bed i discovered i had a bed spring poking into my back. So we switched to the other bed. This issue was mentioned on checkout but no reply was given. The room was old style, no renos in 20yrs. The sliding shower door was broken, something very obvious if it gets cleaned correctly. But going by the amount of mould in the shower, maybe cleaning isnt a big deal here. The carpet in the room was also 20yrs old and worn. Same in the hallways, no money spent on upgrades. Yet the bar area is being renovated. I was very underwhelmed and will not stay again
Stayed 1 night in Aug 2023
Response from Damian on 20 Aug 2023
Hi TracyThanks for choosing to stay with us and providing this valued feedback.We are sorry our facilities do not appear to have been to our normally high standards on this occasion. I have shared your comments with the team for investigation and urgent improvement.The renovations we are currently undergoing are only the first round - stay tuned for some exciting news on what's next to be shared in the near future.Kind RegardsDamianAccommodation Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room, complimentary snacks, and water is nice touch.
Stayed 1 night in Aug 2023
Response from Jackie on 12 Sept 2023
Hi Kelly, Thank you so much for reviewing our hotle and leaving positive feedback. Warm regards,The Arkaba Hotel Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, convenient location
Stayed 1 night in Aug 2023
Response from Jackie on 12 Sept 2023
Thank you so much for reviewing our hotle and leaving positive feedback. Warm regards,The Arkaba Hotel Team