Dear George, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Travelodge FresnoCustomer Care Team

Dear Joseph, we sincerely appreciate your loyalty and the kind words about your experiences during your multiple stays with us. It's wonderful to hear that our staff has consistently provided excellent service, and we're thrilled that you've found your room to be clean and well-maintained each time. We aim to deliver cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. Your recommendation means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future!Best Regards,Travelodge FresnoCustomer Care Team

Dear Ana, thank you for letting us know you had a great stay at Travelodge Fresno Convention Center. We're glad our comfy bedding worked out well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Travelodge FresnoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Pedro, we apologize for the inconvenience and discomfort you experienced during your stay with us. Providing a seamless and pleasant experience for our guests is important to us, and we regret falling short of meeting your expectations. Please know that your feedback regarding the room assignment, rude staff behavior, and sketchy surroundings have also been noted down for immediate attention. They will be addressed with our team to ensure quick improvement. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards,Travelodge FresnoCustomer Care Team

Dear Elizabeth, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our front desk staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Travelodge Fresno Convention Center with the finest of our facilities and services!Best Regards,Travelodge FresnoCustomer Care Team

Dear Frank, thank you for letting us know you had a great stay at Travelodge Fresno Convention Center. We're pleased to hear you found our pool to be tempting even though the weather wasn't suitable. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Travelodge FresnoCustomer Care Team

Dear Shelly, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our renovated room to be clean and comfortable. However, we apologize for any inconvenience caused by the light seeping underneath the door. Your feedback is important to us, and we will address this issue promptly to ensure that all areas of our property provide the comfort and privacy our guests expect. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Best Regards,Travelodge FresnoCustomer Care Team

Dear Vanessa, we are happy to have hosted and served you exceptionally well at Travelodge Fresno Convention Center. Thank you for your kind words about our courteous services and modest prices. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Fresno, with our facilities running at their best.Best Regards,Travelodge FresnoCustomer Care Team

Dear Bob, we sincerely apologize for the unsatisfactory experience you had during your recent stay with us. We are deeply concerned to hear about the cleanliness concerns and pest issues you encountered. Please know that these problems have been addressed with our housekeeping and maintenance teams to make amends and prevent such occurrences. We understand your disappointment and would like to extend our sincerest apologies. Your refund will be processed promptly, and we hope to have the opportunity to restore your faith in our hotel. We sincerely regret not being able to provide you with a pleasing guest experience at our hotel, and we look forward to hearing more from you to improve your next visit with us!Best Regards,Travelodge FresnoCustomer Care Team

Dear Robert, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our check-in service during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Travelodge FresnoCustomer Care Team

Dear Sohan, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our staff performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Travelodge FresnoCustomer Care Team

Dear Richard, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Travelodge FresnoCustomer Care Team

Dear Guest, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our services to match the value we wish to serve our beloved guests. We assure you that we do not overcharge our guests, intend to scam you or disturb your peace in any manner. Kindly allow us time to investigate the matter and inform you accordingly. We look forward to hearing more from you and learning how we can make this right.Best Regards,Travelodge FresnoCustomer Care Team

Dear Erika, we apologize for any inconvenience caused by noise and light disturbances during your stay. Your comfort is important to us, and we'll work to address these issues to ensure a more restful experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Best Regards,Travelodge FresnoCustomer Care Team

Dear Angelina, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Travelodge FresnoCustomer Care Team

Dear Cart, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Travelodge FresnoCustomer Care Team

Dear Joseph, thank you for taking the time to review your stay! We are glad you had a peaceful experience at our place. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at Travelodge Fresno Convention Center, and we shall not disappoint!Best Regards,Travelodge FresnoCustomer Care Team

Dear Carlos, thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your check-in. We strive to provide a warm and welcoming environment, and it's clear that we fell short in this instance. Your feedback is valuable, and we will handle this matter with our front desk team to ensure that all guests feel acknowledged and appreciated. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best Regards,Travelodge FresnoCustomer Care Team

Dear Geoegina, we are happy to have hosted you and served you well at Travelodge Fresno Convention Center. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Travelodge FresnoCustomer Care Team

Dear Kohei, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge Fresno Convention Center on your next visit!Best Regards,Travelodge FresnoCustomer Care Team

Dear Lang, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Travelodge service in the future!Best Regards,Travelodge FresnoCustomer Care Team

Hey Alejandro, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. If you elaborate on your comment about the placement of the ice machines, that would help us make suitable improvements. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge Fresno Convention Center!Best Regards,Travelodge FresnoCustomer Care Team