Concierge desk

Reviews of San Joaquin Hotel

San Joaquin Hotel
1309 W Shaw Ave, Fresno, CA

Reviews

7.0

Good

Rating 10 - Excellent. 370 out of 1114 reviews" "
Rating 8 - Good. 287 out of 1114 reviews" "
Rating 6 - Okay. 157 out of 1114 reviews" "
Rating 4 - Poor. 108 out of 1114 reviews" "
Rating 2 - Terrible. 192 out of 1114 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Chrystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room I was given was very spacious and clean.
Stayed 1 night in Sep 2022

4/10 Poor

Sylina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Partner and I booked here last minute on a road trip north without looking at reviews. Big mistake. Was a bit surprised to see that suites were available but we were short on time and wanted to stop for the night. You definitely get what you pay for. Front desk staff was not friendly at check-in and had to ask my age even though I had already given him my license. All but paused check-in as two of his friends came in and he offered to open the pool up for them, after hours I’m guessing. No directions or map given to the room. Was also surprised to see a high deposit for such a cheap room, as well as the number of policies you have to sign before entering, several of which I noticed were broken during our stay. No smoking of any kind, but I smelled both cigarette and weed smoke from within our room, and quiet hours after 10pm were ignored by our neighbor until past 11pm. A few things were damaged in our room, like the security lock on the front door, toilet flush handle, toilet paper holder, and lock on the bedroom door. I ended up taking videos of a bunch of damages in case they decide to keep our deposit. My partner also noticed bugs on the bathroom floor. The garden in the center of the premises is a nice touch, but that would be the only highlight of our stay. The hotel has good cleanliness standards listed on the booking but not really sure how many of those are actually practiced. We’d recommend spending a bit more to stay at a chain with higher standards.
Stayed 1 night in Aug 2022

4/10 Poor

Arivamudhan

Liked: Amenities
pay at the property price is not what will pay. you will end up paying additional nine ninety nine as hospitality fee, which would be fine if its mentioned in the fee information section of expedia, these are hidden fees
Stayed 1 night in Sep 2022

8/10 Good

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Thanks for making it easy to extend my stay. The staff took care of it for me.🙂
Stayed 1 night in Sep 2022

8/10 Good

Liliana

Stayed 1 night in Sep 2022

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Dirty and falling apart
I used to stay here all of the time while growing up. I loved it. It used to be so well taken care of and clean. Now everything is dirty and falling apart. The room we stayed in smelt horrible. As soon as you opened the door the smell was there. The carpet had stains everywhere and left our feet black. The bathroom shower head faucet was broken so we couldn't even shower. They used to have a beautiful little breakfast area, that my kids would look forward too, but not anymore. The breakfast they say that they provide is a "Grab & Go bag"... with a muffin and something to drink. Needless to say I will not be returning.
Stayed 1 night in Sep 2022

2/10 Terrible

albert, fresno

Stayed 1 night in Sep 2022

10/10 Excellent

sandra

Stayed 1 night in Sep 2022

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, amenities
The staff was really friendly and the rooms are spacious and cozy 10/10 will stay here again !
Stayed 8 nights in Sep 2022

6/10 Okay

Marco

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good place to stay
Night clerk was helpful and friendly. Morning person acted like she didn't want to be there.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice service
Stayed 1 night in Sep 2022

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room.
Stayed 2 nights in Sep 2022

4/10 Poor

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
the room was covered in stains on all the carpet and seating areas. pretty sure there was blood on the floor outside of the bathroom. the shower had 0 water pressure as the head was so old all the water just cascaded down to the floor from behind the shower head. the staff was mediocre- they TECHNICALLY did their job but begrudgingly and not well. the only up side was the silence in the hotel and the fairly safe location.
Stayed 1 night in Sep 2022

6/10 Okay

Christina

Travelled with family
Disliked: Cleanliness
Waiting for management compensation
I have been waiting for a manager to make a incident report. My granddaughter steps on glass and I got bitten by ants that were in all our food after we had already moved all our stuff to another because there was no air conditioning just heat coming out the vents.
Stayed 1 night in Aug 2022

8/10 Good

Steven

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Arthur

Liked: Cleanliness
Did not like getting charged Clovis taxes for a hotel in Fresno.
Stayed 2 nights in Aug 2022

4/10 Poor

Alonso

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Better than expected, large room.
Stayed 2 nights in Aug 2022

10/10 Excellent

Solange

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
It was nice
Stayed 1 night in Aug 2022

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, room comfort
Hotel service is great. Bed is good condition but floor and shower needs improvement. It is still under construction.
Stayed 1 night in Aug 2022

8/10 Good

esam

Business traveller
Liked: Cleanliness, room comfort
The only thing tha reception people was very rude and hard to talk with them .
Stayed 1 night in Aug 2022

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Jazmin, Wasco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very spacious!
Stayed 1 night in Aug 2022

10/10 Excellent

Frank

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Rashad

Business traveller
Liked: Cleanliness
The condition of my room and the living room I needed some repairs. There were holes in the wall and the door did not look secure. Other than that I was very satisfied
Stayed 1 night in Aug 2022

8/10 Good

Kwok Kwong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is big and staff are friendly
Stayed 1 night in Aug 2022

8/10 Good

ngan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Adan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the staff was very accommodating and friendly
Stayed 1 night in Aug 2022

10/10 Excellent

Arthur

Stayed 1 night in Aug 2022

8/10 Good

Karl

Liked: Cleanliness, room comfort
Gym was closed but it was overall good
Was given a doubble room with nice bathtub. The gym wasnt open (🙁) and breakfast was a paperback - but rest was good.
Stayed 1 night in Aug 2022

2/10 Terrible

Williams

Stayed 2 nights in Aug 2022

2/10 Terrible

Lizzet

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I stayed in a suite and the layout was great, very big and spacious. However, the carpet was INSANELY dirty, there were holes on many of the walls, the blankets had stains, the shower made a very loud noise when used, and the tv was almost useless.
Stayed 2 nights in Aug 2022

6/10 Okay

Linda

Disliked: Property conditions & facilities
Convenient, roomy, mostly clean. Required a large deposit, ice machine not working, breakfast lame with warm juice, no coffe carafe with set up, only one staff for check-in.
Stayed 1 night in Aug 2022

4/10 Poor

edith

Travelled with family and small children
Property did not mention breakfast was a bagged snack meal. Property carpet was dirty light switches did not work . No gym was found .
Stayed 2 nights in Aug 2022

10/10 Excellent

Kandace

Travelled with family
Liked: Room comfort
Great place, super customer service!
We came from Prescott, AZ for a family emergency. Check-in was smooth, the staff was very friendly. My only complaint is the carpeting needs to be replaced and their plumber must have done the plumbing in the dark. Knobs on sink we’re not installed properly and the toilet didn’t flush properly. The Suite was very nice, the maids made the room up very quickly. Everyone from the staff were very friendly and helpful! I would still give an overall rating of 8.5! If we ever have to return to Fresno we will plan to stay here!😁
Stayed 2 nights in Aug 2022

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely suite that was clean and met all our needs for a 1 night stay.
Stayed 1 night in Aug 2022

6/10 Okay

Veronica

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very large and spacious. The room need better upkeep. Damages needed to be fix better. New new carpet, carpet and couch stained.
Stayed 1 night in Aug 2022

10/10 Excellent

Saleh

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean place. Central ac. Nice balcony. Very spacious and quite.
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The building itself was retro. Which was cool with us. The room was huge! And bed was comfy. On the other hand, 1/2 our lights didn’t work, the bathroom faucet was barely attached, light switches didn’t work on the walls, no way to turn on the fan on the balcony, and pool was closed bc it was broken. Kinda broke our heart on that as we were visiting our grand baby and kids this time.
Stayed 3 nights in Aug 2022

6/10 Okay

James

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Have trash picked up more often
The stay was ok. The guy that checked us in was kinda rude and needs help with communication skills, especially when working customer service position. Room service was great. How ever the pool was not clear, however better looking than the last stay though, when it was dark green. The trash was over flowin as its been for a while now... I am unsure what the deal is with this but seriously it stunk bad, everytime we were to walk by that area, it even lingered all the way to our room door. Discusting!! Really need to contact the trash company and have them pick up more often or place the trash in another location. Absolutely gross and not pleasing at all.
Stayed 3 nights in Jul 2022

2/10 Terrible

Alissa

Turned away because I came with cash.
We were denied upon arrival because we only had cash for the security deposit. I guess they require it to be paid with a credit or debit card. My debit card WAS however charged the amount for the room and I have yet to be reimbursed by the San Joaquin hotel or by hotels.com. I need my money back. It has been over 10 "business days" so, I don't know what is going on or who is at fault for failing to refund my money and all I can say is that I am very frustrated with this whole situation. Hotel staff promised me a refund within 10 business days and I never received it. It should say on the website that they don't accept cash. That's crazy. This is a nightmare. I was really looking forward to relaxing for a few days there with my husband. He and I would still love to spend a nice weekend together at the San Joaquin. Can we reschedule for a future date when we can come prepared with the necessary form of payment.
Stayed 2 nights in Jul 2022

6/10 Okay

Tenesha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I reserved the premium room as it reflected on my cheaptickets booking however was told it wasn't the 1 bedroom premium room. When I'd asked what room did I book they said a standard however it clearly shows on cheaptickets the 3 or 4 different types of rooms and I got the 1 bedroom premium room which was the last option of types of rooms. I also was NOT provided a receipt at check out stating that I would get it from Cheaptickets but I KNOW hotels can print you a receipt, they have before same hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Frank

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

virginia

Disliked: Amenities, property conditions & facilities
bed was comfortable and clean. Grout needs bleaching and scrubbing, and faucets need fixing in bathroom. Landscape is messy, dying and has some litter. employees not friendly,
Stayed 2 nights in Jul 2022

4/10 Poor

Sergey

Stayed 1 night in Jul 2022

2/10 Terrible

Holly Raquel, Unionville

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has gone way down since I last stayed 2 years ago. The carpets were filthy, there was no longer a nice continental breakfast. There eas no water or snacks in the rooms. The outdoor seating was gone. The spa was taped off and out of order. My air conditioning was barely functioning. Room was 80 degrees. There were scuffs and holes in the walls, pillows were hard and flat and there was no hair dryer in the room. It also smelled of cigarette and weed smoke. The ice makers were also not functioning. The only thing nice about the hotel was the staff working there.
Stayed 7 nights in Jul 2022