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Reviews of Parkway Inn

2 out of 5
Parkway Inn
959 N Parkway Dr, Fresno, CA

Reviews

5.0
Rating 10 - Excellent. 31 out of 349 reviews" "
Rating 8 - Good. 63 out of 349 reviews" "
Rating 6 - Okay. 79 out of 349 reviews" "
Rating 4 - Poor. 57 out of 349 reviews" "
Rating 2 - Terrible. 119 out of 349 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Amara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed - Nobody there to check us in for paid room
Nobody was there at 8:30 even though the email says we can check in until 11 pm. Nobody answered the phone. Doors locked.
Stayed 2 nights in Aug 2020

2/10 Terrible

Chakima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cleaning room nasty
It was discusting roaches everywhere it was horrible
Stayed 1 night in Aug 2020

2/10 Terrible

Ester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sally on 9 Feb 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
I checked in at 3 a.m. the man working said 11 a.m is check out and no later. We finally got to the room and it was a mess. The next morning i turned in the key to the office manager, explaining what happened and she made sure to give us a clean room free for the day from 11 am to 5 pm to make sure we got some rest. She was amazing and i greatly appreciated her effort.
Stayed 1 night in Jan 2020
Response from Sally on 3 Feb 2020
Thank you

2/10 Terrible

Careli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to pay double for tus hotel, since I reserved for my husband but paid with my card they didn’t validate so I had to pay double. The service was bad and there was no water . My husband could not take a shower
Stayed 1 night in Oct 2019
Response from sally on 1 Nov 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Efa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting. So bad that I decided not to stay there and look for another room else where... when I looked at the bed the sheets where dirty, the pillow cases dirty, I went to the office esto get clean ones. When he took me to the laundry room and pointed at the area where they supposed to have clean ones I saw a pillow case that had a stain of blood. As well as cockroaches. That’s when I had to leave. My aunt also told me she saw papers that where left over by someone else behind the night stand cause she had to move it plug the lamp in.
Stayed 1 night in Sep 2019
Response from Sally on 4 Oct 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Peihong

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sally on 4 Oct 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

jeana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!!
So disgusting....we found bugs in the bed. The guy checking us in did not believe we had paid for the room and gave us a hard time despite my showing him the receipt from hotels.co and the confirmation number. We just needed a quick place to rest on our long drive from Arizona to Washington and this provided anything but rest. Children playing in the dirty parking lot at 2am...drugs being sold by the fence at the edge of the hotel property....it was beyond horrible.
Stayed 1 night in Aug 2019
Response from Sally on 24 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not well maintained. Ice machine broken. Has roaches crawling around. Toilet clogs up. The sheets didn't even fit on the bed. The staff never came over to replace the sheets.
Stayed 1 night in Aug 2019
Response from Sally on 24 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
I first I found a cockroach and then I found a crack pipe. I want my money back.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean at all, bed, towels, floor, bathroom, the shower had a leak, and my room wasn’t booked when I arrived even if I had already pay and book my room !
Stayed 1 night in Aug 2019
Response from SALLY on 12 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

C

Business traveller
Disliked: Amenities, property conditions & facilities
It's affordable, and you get what you pay for. The water fixtures (toilet and sink) leaked with use, and I found a small roach on my bed spread. But the room was otherwise just like the picture. I probably would choose another hotel next time. There are several on the same road.
Stayed 1 night in Jul 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Killed 5 bugs during my 7 hour stay felt dirty and smelt dirty air was nasty wasn’t offered a non smoking room customer service sucks
Stayed 1 night in Jul 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Khari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Mia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arrived they didnt have the room i had booked. Offered a different room. Air conditioner broken, cockroaches in the fridge, sunken bed, smelled like smoke even though it was a nonsmoking room. Terrible service. Thankfully Expedia granted a refund!
Stayed 1 night in Jul 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Abel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel from hell
Well first at check in i had to wait 2 hrs it was 1 oclock when i arrived then i had. No remote for t v no towels and the door to shower was off its hinges qnd the worst part was roaches everywhere it was disgusting
Stayed 1 night in Jul 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This was the most disgusting place I have ever walked into. I found 2 bugs in the bed, killed a cockroach climbing up the wall and found another on the night stand, all within 15 min. They gave us another room and as soon as I walked in dozens of roaches scattered. Needless to say we left, but before doing so I went to the front desk and asked for a refund, the guy said it would take a couple of days to show up on my bank statement. We shall see
Stayed 1 night in Jul 2019
Response from sally on 3 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Sally on 1 Aug 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sally on 21 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying there again
The area was sketchy, the room had bugs, there were sex workers and transients hanging around.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from sally on 17 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Unhappy
I guess you get what you pay for; the room was spacious, but I killed 3 roaches, room had no toilet paper & I woke up with little bites all over my body. What a let down!
Stayed 1 night in Apr 2019
Response from Sally on 7 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches in room.
Cockroaches in room.
Stayed 1 night in Mar 2019
Response from Sally on 2 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Sally on 2 Apr 2019
Thank you

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from sally on 2 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Just about everything was partially malfunctioning... not broken, but not far from it. I killed (5) bugs during our two day stay.
Stayed 2 nights in Mar 2019
Response from Sally on 2 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Disgusting. Couldn't stay. Was denied a refund after INSTANTLY refusing to stay in the room.
Stayed 1 night in Mar 2019
Response from Sally on 2 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Gursharan

Stayed 1 night in Feb 2019
Response from sally on 25 Feb 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic room for a basic stay. Room not falling apart but needs work. In a bad part of town. Friendly and helpful staff. Requests filled quickly. Ample parking.
Stayed 3 nights in Feb 2019
Response from Sally on 2 Apr 2019
Thank you .We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were very helpful but the room was not very clean and smelled when we arrived. we kept the doors open for a while which helped. Lots of noise from neighbouring rooms in the early and late evening. This was not in the nicest part of town, but there was no indication about the neighbourhood on the listing.
Stayed 1 night in Jan 2019
Response from Sally on 14 Jan 2019
Thank you and We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
For $50 a night, If you can handle cockroaches (4), soiled carpets, no blanket/sheets, broken drawers then this place is for you. I was cheap and learned my lesson.
Stayed 1 night in Jan 2019
Response from Gary on 11 Jan 2019
We are so sorry. We will try our best to fix the problems. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for the Price
Overall the room was clean. There were small beetle like bugs in the room, on the walls and we even found one on the pillow. For a fast, cheap over night it wasn't bad. The phone customer service was poor, as she hard to understand and never actually put me on hold while she dealt with other customers. Checking in took a long time and everything was done on a paper system.
Stayed 1 night in Jan 2019
Response from sally on 9 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

trinity

Disliked: Cleanliness, property conditions & facilities, room comfort
Official coach ROACH motel!
Coach ROACH motel! Surprised it's on HOTELS.COM and has NOT YET BEEN SHUT DOWN! Reserved 4 rooms with friends and family. Infested with ROACHES in all 4 rooms! Old beds, sagging and slouching! Tube TVs, no microwaves as listed. WIFI weak or no signal most the time. Druggies and prostitutes at the street corners. NEVER WILL GO BACK!
Stayed 2 nights in Dec 2018
Response from sally on 9 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Sally on 1 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Sally on 1 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from sally on 20 Dec 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Paul, Fresno, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest place to stay on Parkway. Great room for the price. Manager was real helpful and accommodating. My room included frig and microwave, and a nice flat screen tv. Overall great place to stay and friendly staff.
Stayed 1 night in Dec 2018
Response from Sally on 20 Dec 2018
Thank you so much

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad part of town
Bad part of town
Stayed 4 nights in Dec 2018
Response from sally on 12 Dec 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Horse, Coalinga, CA

Business traveller
Liked: Cleanliness, staff & service
The room was super clean. Bed was very comfortable. Crisp clean sheets. Large screen cable TV in room excellent viewing. Shower had good hot water and plenty of it. A/C-Heater work well. But I needed neither. Temperature was just right as it was for me. Amenities were few. Only two towels. No face cloth, no small towel. And the two towels were not replaced until approximately 8 PM the next night. But good staff provided two new face towels and three large towels. And a roll of toilet paper just in case. Bring a knife to cut open the hand soap packet. I had none and ultimately tore into it with my teeth. Proves the soap was in excellent condition. No coffee pot or service for one in the room. Discontinued. Services seemed disconnected. But staff always polite and cheerful while making corrections. Paid for two nights. My door card expired after one night. But staff quickly and courteously gave me a new one. Neighborhood is rough with street people. But no one bothered me (large male). What do you want for $42 a night? One very nice plus: Denny's is a mere 500 feet away. And open all night. Street people mind their manners, Keep to themselves. Eat their meal and leave. Slight discount given to people staying in one of the local motels.
Stayed 2 nights in Nov 2018
Response from Sally on 3 Dec 2018
Thank you and We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2018

4/10 Poor

nadya, San Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
The room seemed as if someone had used it right before, there were cockroaches, it had no toilet paper, towels were dirty luckily we had taken our own. It has been the worst hotel I've stayed in.
Stayed 1 night in Aug 2018
Response from Sally on 23 Aug 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Yuan-Lin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room didn't open the air-conditioner until check-in and cooling down very slowly.
Stayed 1 night in Jul 2018
Response from Sally on 23 Aug 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Todd, Indianapolis,

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No top sheet, rooms were both 90 degrees, chairs and carpet very stained, no hot water when we went to take showers. I tried to call the office, but no one answered. So I walked down to the front office. The gentleman said oh I forgot to tell you we don’t have hot water tonight. That was the straw that broke the camels back. We went to another hotel. Stay away this place.
Stayed 1 night in Jul 2018
Response from Sally on 23 Aug 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Gloria, Fountain Valley CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hotel that allows ladies of the night and drug users and criminals. They are hanging around outside the hotel and in rooms with open doors. This is a bad place do not stay here.
Stayed 2 nights in Jul 2018
Response from Sally on 23 Aug 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Sally on 18 Jul 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkway Hotel review.
I was able to sleep well. With restaurants nearby no need for a free breakfast, easy to get via public transit.
Stayed 2 nights in Jun 2018
Response from Sally on 18 Jul 2018
Thank you so much

2/10 Terrible

Mark, DURHAM, ENGLAND

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and run down property
Stayed 1 night in Jun 2018
Response from Sally on 18 Jul 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES EVERYWHERE!!!! DISGUSTING
It's the most disgusting place I have ever been. There are roaches everywhere. They changed me the room and it was the same. They do not clean properly, there are stains on the carpet, on the sheets, chairs ripped of. I found the shampoos bottles of the former in the shower, what proofs that not only they did not clean , but they did not even check it. The light was turning on inexplicably every 2-3 hours. I left around 5:00 am because I could not stand it anymore. I wish I had cancelled the room and slept in my car instead. It was a nightmare. I appreciate hotels.com customer service tried to help and even offered a voucher. But please, get rid of this place from your web page.
Stayed 1 night in May 2018
Response from Sally on 2 Jun 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rather sleep in the car
Air conditioning didn’t work, room was extremely smelly and dirty, hotel is overall terrible.
Stayed 1 night in May 2018
Response from Sally on 30 May 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us