Apartments in Freshwater

"Better instructions on where the parking is even with the app thing as they have none on site. Other than that good place to stay."

"The pool area is tiny, sauna and steam room not working. Single room the smallest I’ve ever stayed in and the worst nights sleep. Overall I would not recommend, definitely NOT a 4 star!"

"I didn't actually stay east cliff as it was shut but I was not informed of this. A note was posted on the door that told me to go to the hotel next door. The man who checked me in seemed very overwhelmed and very little information about anything. My room was incredibly hot throughout my stay. I fed back about this numerous times but nobody cared. I couldn't sleep because it was so hot and was unable to turn the radiators down. I was advised to open the window but was on the ground floor and even though there were cables they could have been easiy cut and as a woman travelling alone I didn't want to do this. Lots of police and people hanging around near the hotel so didn't feel super staff. Really didn't enjoy this stay. It was pretty awful all round. Room very tired, spelt moldy. "

"Check in process poor, greeted by 3 staff staring at us none of whom spoke to say hello when we entered. Check in process very long delayed by user login issues. Went to room and keys didn’t work, returned to reception and waited again to be told had been given keys to incorrect room. Had booked king room on the basis that website showed there would be a walk in shower. We had shower over bath which we couldn’t use as there are no grab rails. Didn’t book breakfast and was told if we decided in morning it would cost an extra £5 each which is unreasonable when you don’t know if you will want breakfast until the morning. Felt forced into paying upsell for breakfast at check-in which we declined. Parking charge is high for overnight guests don’t be greedy Voco!"

"We had a lovely room overlooking the beach. Huge bed, beautiful view, and the room was modern and clean. The staff were all really friendly and helpful. We will definitely stay here again."

"Such a lovely hotel, full of history, the staff were helpful and perfect location for the historic dockyard"

"Very comfortable stay. Good breakfast. Highly recommended."

"Heating was an old fan very noisy, bed could have been more comfortable, overall a clean place and convenient "

"Clean, friendly staff. Good location "