Relais & Chateaux in French West Indies

"I’m writing to formally express my dissatisfaction with how my room request was handled during my recent stay. I requested a higher-floor room in early September, but I was assigned a first-floor room instead. When I raised this at check-in, I was told the team was “busy” and nothing could be done. This is not acceptable, especially given the advance notice provided. As a result, I will not be returning. "

"Nice property but the rooms with a garden view are not quiet at all. You can hear cars from the road nearby and we could hear our noisy neighbours as if they were actually in our room sometimes. Except from these inconveniences, our stay was really great, the hotel is really well located and offers a great swimming pool (which was a little bit cold) and a great beach restaurant. The staff was over friendly and ready to help us anytime we needed."

"Yes"

"We enjoyed our stay. Beautiful, modern and spacious studio with a gorgeous view. Very helpful and attentive staff. Would definitely choose again on a next visit to Saint Martin. "

"Yes"

"YES HAD A PRETTY AND CLEAR VIEW OF THE BEACH"

"Great place"

"To be clear, I base this on the north american standards I am used to. The front desk staff was not very welcoming or friendly, however check in was fairly quick. The code for the internet was posted on a sign at the front desk and when i asked about it, he said to take a picture. The internet only worked in the lobby or the bar...not in the rooms. We went to order a pizza and were told we cant place a call from our room. They did dial the number from the front desk for us. The pool and outside bar area were lovely!! Nice to sit up there and have a drink in the warm air. There is a $46 charge on my credit card (on top of the room charge) that might be some sort of tourist tax??? I have no clue as it was not explained. The room was clean and functional and we were only there one night so it suited our needs. It is dated and felt cramped, but we did have a small table and chairs that we appreciated. I felt the price we paid was too high for what we got, but again, used to hotels in Canada and the US."

"Room was clean and comfortable. Bed was a little firm and lotion in the bathroom would've been a nice amenity. The staff were always very attentive, helpful and friendly. Included breakfast and dinner made this stay an excellent value and food was tasty with much variety. The layout and greenery on the grounds give it a warm, welcoming and relaxing vibe. The compound is also quiet and this contributed to a relaxed atmosphere for vacationing"