Top Hotels Near Franzensburg Castle in Laxenburg from NZ$97

"The best part about the hotel was its location. It was next to the train station and underground. There was a tram that ran from near the hotel to downtown. Very convenient. The hotel was very clean and nice. The staff were friendly and helpful. Would definitely stay there again."

"Not bad"

"My expedia confirmation said checkout was 12, but on arrival the hotel said it was 11. I told the front desk this, but they didn't seem bothered and just said it was wrong on Expedia. It was a bit annoying as we had planned our onward trains based on midday checkout. The room was nice, and we enjoyed the sauna in the gym. It is at least 30mins by bus from the main tourist areas, but we knew this when booking. The big issue was that the lifts were broken for most of our stay. It was annoying to walk up 4 flights of stairs, however the main issue was the entrance to these stairs were outside. They propped the door open and so anyone on the street could have wandered onto the guest floors. They should have had a staff member there checking people had room cards to come in. Very unsafe. I also feel like they should have made an effort to apologise to guests (maybe offer a free drink? Or at least a message under the door). All they did was put a sign on the lifts. Another issue was the cleaners took all our towels away and didn't replace them. No one from reception answers the phone ever (we tried on several days for different reasons, and no one ever answered), so we had to go back up and down 3 flights of stairs to get towels from the gym. Also we had spiders in our bathroom despite being on the fourth floor, which we think is because there is a big gap under the sink which hasn't been blocked off."

"Le stationnement coûte 39€ par jour et encore plus si vous sortez avec la voiture durant votre séjour. Aussi, le personnel, du moins l’employée que j’ai rencontré deux fois à l’accueil, voulait visiblement se débarrasser de notre présence plutôt que nous orienter."

"arrived at the hotel and unfortunately the experience started very poorly. The person at the front desk clearly seemed like they did not want to be there. I was ignored for several minutes, and when I was finally acknowledged, the service was rude and unprofessional. What made the stay even more frustrating was the housekeeping service. On Sunday, after being out the entire day, I returned to my room around 4:30 PM only to find housekeeping wanting to clean the room at 4:32 PM. I honestly could not understand this. The staff had the entire day to service the room, yet they attempted to do it late in the afternoon when guests are typically returning to rest. Overall, the lack of hospitality and poor timing made the experience disappointing."

"We have stayed at Ibis properties before and have been satisfied with the all the experiences we have had and this and the property and staff were efficient and friendly. The value for the price was satisfactory."

"Very clean, nice service. Will stay again."

"Top quality accommodation "

"Good as a stop point for Travels in area and to Hungary "