Deluxe Tree Lodge

Reviews of Rainforest Retreat

4 out of 5
Rainforest Retreat
46 Cron Street, Franz Josef Glacier

Reviews

8.8

Excellent

Rating 10 - Excellent. 462 out of 862 reviews" "
Rating 8 - Good. 260 out of 862 reviews" "
Rating 6 - Okay. 91 out of 862 reviews" "
Rating 4 - Poor. 39 out of 862 reviews" "
Rating 2 - Terrible. 10 out of 862 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Abilash

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No proper instructions for the guests.i was staying for a night but others kept heater for whole night i was watering....i cant explain to them they speak different language..
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna wasnt working and bed was too soft.
Stayed 1 night in Mar 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Hostel. Stayed in a 4 person downstairs room. My only complaints are that the floors are a bit thin and people stomping around above me were noisy and secondly they close the hot tub at 8 pm, which seems a bit early. Otherwise this place is amazing. Great grounds and location
Stayed 1 night in Feb 2024

6/10 Okay

Aiyesha, Auckland

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the resort catered for all travellers regardless of whether they were a backpacker or someone that was looking for a deluxe accommodation to those who just needed a place to park their camper van. I found that it became it's own little community and everyone was very friendly and respectful of each other. There are a number of dining options close by and a supermarket that was 200m away. It was very clean and convenient to both glaciers. The staff were excellent. I seriously have nothing that I could fault. Very good value for money!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fabulous a secluded spot in the rainforest we just kept the curtains opened and put on the porch light to watch the forest till we fell asleep. The room was perfect the bathroom with the heated floor was amazing. shower was great . Amenities perfect and everything was in walking distance. Would definitely go back!
Stayed 1 night in Jan 2024

10/10 Excellent

George, Murrieta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
This place was terrible. The hot tub was cracked and the jets hardly worked. Our toilet ran non-stop. We brought it to the staffs attention and we were told mnx would stop by. If it couldn’t be fixed they would move us. We returned and the front desk was closed for the night. The showers soaked the entire bathroom and there is no ventilation so the place stayed wet. The WiFi was intermittent. I would not recommend this place.
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the property was amazing. Sadly we weren’t able to have dinner after 7.30pm or have breakfast in the restaurant as there was a function on which was extremely loud and went on for hours to not the evening. We would have appreciated being told about these restrictions when booking or at least prior to our arrival.
Stayed 1 night in Dec 2023

10/10 Excellent

jessica

Stayed 1 night in Dec 2023

6/10 Okay

Subha

Travelled with partner
Liked: Cleanliness
Property was clean and safe. However there were no proper signs to find our cottage. Reception did not have patience to give proper directions. There was no hair dryer in the room. There was no heating in the room and we felt cold at night.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
The property is conveniently located relatively to all places you want to be in the town. Rooms and beds were of a good quality. We stayed in a room with kitchen and full bath. I liked sauna and outdoor spa provided for all property guests. My only complaint was about our room that didn't have even a single hook or closet to hang or store our stuff.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Staff friendly and helpful.
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness, staff & service
Noisy. Terrible bed and mattess. Bad tv. Bad water. Very small. Not what I expected for the price.
Stayed 1 night in Nov 2023
Response from RF Team on 27 Nov 2023
Hi Michael,Thanks for your feedback. You booked one of our budget backpacker ensuite doubles. Pictures and sqm clearly displayed on website. If you were unhappy however, we would have been more than happy to assist had you reported to reception.The 'bad' water you referred to was a temporary precautionary measure put in place for the WHOLE of Franz Josef just related to drinking the water. We provided free bottled water to deal with this unexpected notice. This has now been lifted.We do have rooms ranging from budget to 5* so perhaps call ahead next time to ensure the room meets all your requirements. Kind regardsThe Rainforest Team

6/10 Okay

Andrew

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Emily

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of care and money has obviously gone into creating the wonderful ground based and stilted high level ‘tree house’ apartments which have a fabulously easy and opulent feel. Quite the best laid out, equipped and stylish place we’ve stayed for a while. This does set a high bar of expectation that - currently - the on site bar/restaurant has a long way to go to match both at breakfast and dinner. That said, given the diverse clientele, ranging from partying adventurers, young families and oldies, all on different budgets, we guess it’s a hard brief to fill. That apart, definitely do stay here for the excellent quirky and brilliant rain-forest dwellings, but possibly be ready to eat out until the catering catches up. But we did like it. And post covid, do support local businesses like this that are obviously trying hard. 5 stars.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, conveniently located for our planned activities, and the property was beautiful!
Stayed 2 nights in Oct 2023

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had the deluxe 2br suite with hot tub. It was a marvelous property in every way, except for one. The service attitude was not up to what it could be. Housekeeping maids were delightful, but the front office was stressed and inflexible. Rushed at checkin. 10 am checkout but no later. No time for that last sunny morning hike. Our first night we were ignored for so long in the on-site Monsoons restaurant that we finally left without even being acknowledged by the tall waitress who passed our table countless times. We have never seen anything like this anywhere in the world. Everything else was wonderful, from the linens to the furnishings to the landscaping.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frances Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rainforest motel
Quiet and comfortable. Excellent amenities in motel room in a beautiful setting with mountain and rainforest views. Only complaint was no hot water.
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a trip to see the glacier. It was shrouded in cloud the first day, but because we stayed so close, we were able to go back the following morning for a perfect (and quiet!) view.
Stayed 1 night in Oct 2023

10/10 Excellent

Mathew, Wellington

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you again for another great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful scenery. Loved opening the door and seeing the snow capped mountains.
Stayed 1 night in Sep 2023

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Road Trip
A wonderful stsy in the Gecko Cottage. Perfectly peaceful in the pungas and rain forest. Loved every minute and wished we could stay longer!
Stayed 1 night in Aug 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely quiet place to stay amongst the greenery
Stayed 2 nights in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely location close to town and restaurants and great staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Beckey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We had such a short visit but our deluxe tree house was stunning. Petite but everything you need. Kitchenette and wonderful rain shower. Loved the huge windows looking out to the rainforest and mountains. Other buildings close by, but still felt private. Woke up to a pink sunrise and birdsong. Very few options for dinner in the area, so plan ahead. Still, this might be our favorite place we stayed during our trip through NZ.
Stayed 1 night in Aug 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay amongst the native trees. Very convenient. Highly recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Gareth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice themed hotel in Franz Josef. Room was huge with lots of walking space. Issue we had was there wasn’t any hooks or clothe rack for us to hang our clothes or jacket.
Stayed 1 night in Jul 2023

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Jul 2023

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay in a 2-bd deluxe spa room. Very clean and comfortable accommodation. The private hot tub was great - and hot (not lukewarm like we’ve experienced at other places). Parking underneath the room is a bit tight if you have a SUV but it’s manageable with careful maneuvering. Would definitely stay again! Front desk staff very friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Stayed 2 nights in Apr 2023

10/10 Excellent

Mathew, Wellington

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you once again - beautifully maintained property with lovely staff to welcome a weary traveler. Nicely done and see you next time!
Stayed 1 night in Jun 2023

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable stay in our treehouse room. Big & comfortable room.
Stayed 1 night in Jun 2023

8/10 Good

Leonie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Rosiemay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the relaxing & peaceful vibe around the accommodation. The room was really lovely and having an on-site restaurant was great too!
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen, Scredington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great time staying in the deluxe spa houses. Beautifully equiped and furnished, and loved having the hot tub out on the deck to use.
Stayed 1 night in May 2023

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were there as a couple seeking rest at a quiet and zen "retreat" location with a SPA. The suite was big and clean, but the "retreat" was more of a summer camp full of teens partying in the SPA and all over the place. So we didn't use the SPA and stayed in the room. We were there for only 1 night. Also the opening hours of the reception are very limited. The checkout is at 10 and the reception opens at 9 when you want to visit the glacier at 8. So let's say it was just ok.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the glacier through the rainforest was very good! The area was very quiet, well appointed with practical amenities and a very short walk into town. The property had a full range of lodging options from camping up to luxury hotel room but the layout and the foliage made it seem like you were almost by yourself in the woods.
Stayed 2 nights in Apr 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay up in the trees and close to nature.

10/10 Excellent

Indardeo

Stayed 2 nights in Apr 2023

6/10 Okay

Liz

Travelled with partner
Liked: Amenities
Location and unit size. We had a unit for somebody with a disability so configuration was a bit different. That didn't bother us but toilet had leaking sound, tv control needed new batteries, and sheets while I think clean had what looked like blood spots on sheet and pillow cases. Also a cleaner accessed our room when we weren't there - changed cutlery and emptied bins, but bed unmade and towels not replaced. There were not instructions that this would take place, and unmade bed not made (if something was on it) and towels not replaced (if not on the ground). We didn't know this. Also door very hard to lock. Service - only place we have stayed in New Zealand where reception staff were gruff
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023

6/10 Okay

julia

Liked: Cleanliness
Aged units and appliances. Room smelled due to humidity and wood in the unit. No screens on windows and heat was too high so we had to open the windows to cool the room down which let bugs in. No freezer.