Franklin Park Hotels, Austin

"Great stay "

"Rey helpful staff. Above and beyond."

"During our four-day stay, the hotel ran out of sheets and towels - how does that even happen? They shut down the elevators because of a rain storm. The in-room iron stained their pillowcase (because I was smart enough to test it on the pillowcase before trying it on my shirt). The continental breakfast was lacking, although a young girl did inform me that they were the best pancakes ever. The dry bagels (no cream cheese or butter) were fine, but definitely needed a spread. The eggs were powdered. The sausage was good, but spicier than reasonable for a crowd of strangers. There were huge bowls of something, maybe yogurt, that no one was eating because it was at room temperature (single-serve containers in the fridge would have been great). The balcony doors to both of our rooms were extremely difficult to open. The Internet was out throughout our stay, so no WiFi and no streaming on TV. The bathroom was very small. We had an unfortunate spill on the bed and were told there were no sheets or towels available to clean it up or remake the bed. The desk clerk was disinterested and unbothered. My husband insisted that at least they could take the sheets and towels from an unoccupied room, at which the clerk offered to move us to a new room. It was a pain to move all of our things, but it was better than nothing All in all, it was a passable place to sleep for the night, but not much else. The attached restaurant was very good. We would return to the restaurant, but not the hotel."

"Room was actually falling apart, door knobs falling on the ground, toilet water keeps running, I asked for an ironing board, spent 3 days still no ironing board.."

"Great stay.... staff were friendly and helpful. Breakfast was delicious with lots of choices. Amenities were above normal - even offering free flavored coffees and drinks for guests. Neighborhood wasn't too bad."

"We only stayed one night. There’s an all you can eat sushi restaurant and bar attached to it for $40 a person. We didn’t eat there, very crowded- seemed very popular. The arrows on the signage is confusing and so are the room numbers. The room numbers are layes out like home addresses instead of in order. There is a pool area that seemed like a cool spot for couples to hangout. The hot tub was out of service. The hotel is pet friendly. There are two Tesla chargers, I have a EV but not a Tesla so I couldn’t use them. Parking is very tight. There seems to be homeless that hangout nearby at the gas station across the street. I had to drive around twice because I missed my turn. Hard to get to. We paid $325 for a Saturday night and $50 for our puppy to stay. For a little more I could have stayed at the Hyatt. Decent hotel but a little too pricey for all that I mentioned."

"Clean room, staff pleasant "

"Street noise (room facing Lamar) was very loud. I guess that’s why ear plugs were set on both nightstands. This is dangerous as a guest sleeping with ear plugs may not hear a fire alarm soon enough to escape safely."

"We had a great stay for 3 nights here. We checked in late and appreciated the front desk taking care of us. We really enjoyed the room we had on a corner, 5th floor- yes, you could hear music and noise on the weekend, but IT"S AUSTIN, we were fine with it and mostly out enjoying the city anyway. Good location in terms of walkability to some great spots around us. The pool area was very pretty, we wished there was a hot tub. We had a drink and snack up on the top floor and the view and vibes were nice, the bartender made a good martini. The parking is valet only which was a bit of an ordeal just to wait for someone to get to you, then get your car- they never sent us the text to be able to pre-get our vehicle when we needed it though we brought it up several times. They were very nice about it all. Overall we would recommend and could see staying here again on a future visit to Austin."